20040225Comment.pdf

Jean Jewell
From:
Sent:
To:
Subject:
Ed Howell
Tuesday, February 24, 2004 1 :56 PM
Jean Jewell; Ed Howell; Gene Fadness; Tonya Clark
Comment acknowledgement
WWW Form Submission:
Tuesday, February 24 , 2004
1: 56: 15
Case: UWI-W-04-
Name: MIKE SETY
Street Address: 4629 MOUNTAIN VIEW
City: BOISE
State: ID
ZIP: 83704
Home Telephone: [phone]
E-Mail: MIKLLEE~AOL. COM
Company: UNITED WATERmailinglistyesno: yes
Comment description: I STRONGLY OBJECT TO ALLOWING UNITED WATER A RATE RAISE FOR
MODIFYING THIER BILLING SCHEDULE. BOTH IDAHO POWER AND INTERMOUNTAIN GAS HAVE PROGRAMS TO
ALLOW HIGH USE MONTHS TO BE PAID FOR DURING LOW USE MONTHS AND THEY DON I T CLAIM ADDED
COSTS TO PROVIDE THIS SERVICE. I THINK THIS IS JUST ANOTHER ATTEMPT BY UNITED WATER TO
GET MORE MONEY FROM ITS CUSTOMER BASE. THIS REQUEST COMES FROM UNITED WATER AND NOT FROM
THE CUSTOMER BASE.
UNITED WATER IS NOT A USER FRIENDLY UTILITY. THEY HAVE ABBREVIATED THE CUSTOMER SERVICE
PHONE HOURS AND UNDER STAFFED CUSTOMER SERVICE SO CALLERS , LIKE MY SELF , FREQUENTLY HAVE
TO WAIT MULTIPLE MINUTES FOR SERVICE. ALSO , THEY HAVE RESISTED IMPLEMENTATION OF A
CONTINUING SERVICE ARRANGEMENT FOR LANDLORDS - WHICH OTHER UTILITIES HAVE IMPLEMENTED.
EVERYTHING IMPLEMENTED BY UNITED WATER FROM HOW THEY CHARGE FOR EXTENDING SERVICE TO
THEIR BILLING SYSTEM IS DESIGNED WITH THE BENEFIT TO UNITED WATER BEING THE FIRST
CONSIDERATION.
I THINK THE PUC SHOULD INITIATE A COMPLETE RE-EVALUATION OF THE DECISION THAT ALLOWS
UNITED WATER TO BE THE SERVICE PROVIDER FOR OUR DOMESTIC WATER IN BOISE.
Transaction ID: 2241356.Referred by: http: I Iwww.puc. state. id. usl scripts/polyform. dIll ipuc
User Address: 216.222.100.190
User Hostname: 216.222.100.190