20050215Comment.pdf

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Jean Jewell
From:
Sent:
To:
Cc:
Subject:
Front
Monday, February 14, 2005 8:08 AM
CJ Cooper
Jean Jewell
FW: Complaint acknowledgement
-----Original Message-----
From: Ed Howell
Sent: Sunday, February 13, 2005 12:46
To: Front; Beverly Barker; Ed Howell;
Subj ect: Complaint acknowledgement
Tonya Clark
WWW Form Submission:
Sunday, February 13, 2005
12:45:33 PM
Name: Mary Has kins
Street Address: PO Box 190984
City: Boise
State: Idaho
ZIP: 83719
Home Telephone: [phone]
Work Telephone:E-Mail: maryrnarybelle~aol. com
Home Business: Home
Business Name:
Business Street Address:Business Phone:
Complaint Company: Terra Grande WaterLocal Provider:
Contacted utility: No
Complaint description: As to the request for increased water rates, due to the connection
to United Water. I feel the rate of the winter month calulation is of $40.30 bi-monthly
seems to be reasonable. I object to the additional $16.00 per month added to the
calculation rate as the cost to generate a billing statement and put a .37 cent stamp on
it, is unreasonable and it just making a profit for Terra Grande Water. Getting rich off
of the customers!!! The poor service and lack of customer consideration by this company
has been unbearable for years. Since the early development of this area years ago to the
most recent events, shows Terra Grande s lack of customer concern. Non-response to
customer s concern, this company has made a huge profit off of the customers, while the
customers still have to put up with poor water quality, low water pressure, lower than the
DEQ's minimum PSI rating standard for avoiding the possibility of cross contamination of
the water system. This puts the customers at risk of contaminates entrying the water
supply. United Water has put a chlorine inj ector on the connection to Terra Grande system,
the chlorine level is so high, that you feel you are in a swimming pool every time you have
a take a shower or turn on the water tap. If you are in any normal place of business the
water does not have that much of an odor. I feel there are reports out on the effects of
excessive amounts of chlorine consumption, that are not a heal thy factor for humans or
animals. As to other issues of of low water pressure and the large amount of mineral
deposi ts on the lines and water heaters of each individual home of this area, I do not
feel that any of us in this neighborhood feel safe in drinking water, due to as how much of
the Trichloroethylene (TCE) has been absorbed into the old, non-kept undersized, heavy
mineral deposited waterlines. No one Terra Grande or the DEQ is keeping the customers
updated on this aspect. The only concern seems to be the issue of money for the company
and no concern for the health issues of the people. As for the issue of crediting the
customers a rate of 2 liters of water per day per person. This credi tin~ amount is
appalling as we the customers have spent more in buying our water than from Walmart or a
private water company than the Terra Grande s so called flat rate of $16.00 per month.
Terra Grande is not taking in to consideration of the people or the animals in this area
with this ridiculous crediting issue. So the customers are once again punished while Terra
Grande has no out of pocket-expense other than time. Please take into consideration the
people of this area, that this is affecting the most verses a company that has for yearsnegected their responsibli ties to the customers safety and concerns. In closing, for us to
have to pay more than the monthly flat rate of $20.15 is unfair to the customers for the
condi tions we are being subj ect to. I persoanlly will not allow my family or animals to
consume of water. Therefore I have purchased a bottled water system from a reputable water
company. This added personal expense for safe water should be taken under consideration
to the rate of money. The water consumption per household will not be the same as most
other Boise City water users due to buying safe water systems and also the use of our
water irrigation from New York Irrigation in the summer months. We the people should not
be the marks for Terra Grande to continue to make a large profit as they have done in the
past. We have paid more than your share over the years without any improvements to the
systeml quality of the water.
Sinerely.
Mary B. Has kins
Transaction 10: 2131245.
Referred by: http: I Iwww.puc. state. id. usl scripts/polyform. dIll cons
User Address: 205.188.116.203
User Hostname: 205.188.116.203