20220125Bossard Second Supplemental Affidavit.pdf

BEFoRE THE rDAHo puBLIC uTTLITIES coMMISsIoiii r: li'[ D
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, ; I :-, l I! ri-,i. r: .-.ir:,ii{lSslcNFORMAL COMPLAINT OF NICOLE
BURBANK AGAINST ROCKY
MOUNTAIN UTILITY COMPAI{Y, NC.
CASE NO. ROC-W-2,1:01,
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SECOND SUPPLEMENTAL
AFFIDAVIT OF JOLENE BOSSARI)
STATE OF rDAHO )
ss.
County of Ada )
I, Jolene Bossard, being first duly sworn under oath, depose and state as follows:
1. I have personal knowledge of the facts stated in this affidavit.
2. The information contained herein is true and correct to the best of my knowledge and
belief.
3. I am a Utilities Compliance Investigator at the Idaho Public Utilities Commission.
4. In my position I have investigated Ms. Burbank's informal and formal complaint and
discussed the substance of it with various parties involved or related to these matters.
5. On December 2,2021, the Company sent an email in response to Staffs Production
Request No. l. A true and correct copy of this email is attached hereto as Exhibit A.
Dated thrs 2b day of January 2022.
Jolene Bossard
Utilities Investigator
Idaho Public Utilities Commission
SUBSCRIBED AND SWORN to before me this Lilh"V of Jarutary 2022
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Notary Pubflc for Idatro
Residing at: Adn btun+7\ , I d al,t o
Commission expires: Vl frWt'h lb )L025
ISECOND SUPPLEMENTAL AFFIDAVIT OF JOLENE BOSSARD
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EXIIIBIT A
(Attached)
2SECOND SUPPLEMENTAL AFFIDAVIT OF JOLENE BOSSARD
John Hammond
SGnt
To:
Cc:
From:Charlotte Lees < rockymou ntainutility@ g mai l.com >
Thursday, December 2, 2021 2:32 PM
Blake Schaat
Jan Noriyuki;John Hammond; Jiml; Melissa Bemard
Re: Nicole Burbank - Complainant's Response to Respondent's Answer - Case No.: ROC-
w-21-01
Case No.: ROC-W-21-01
First of al!, the temporary water outage on August 16,2O2l was already explained - a wrong valve was turned off.- it had
nothing to do with Ms Burbank personally. On August 20,2O2l I notified everyone either by email or hand delivery that
there was going to be an outage to tie the two welltogether. On September 1, 2021 there was no outage at all. On
September t;O,2O2l there was an outage that affiected a few people on a certaln water line but Ms Burbank was not on
that line. On Septembe r 24, 2O2l there was no water outage. On October l4,202l t emailed everyone I could and hand
delivered flyers to the rest of the customers about the water outate to bring on the new generator . I know for a fact
that I delivered letters to Ms Burbank's door because I did not have her email address at that time. We would never
shut off anyone's water out of spite, bullying, or retaliation.
On Thu, Nov 18, 2021 at 5:11 PM Blake Schaat <blakeschaatl@hotma > wrote:
To whom it concerns,
Attached is the Comploinont's Declorotion ond Response to Respondent's Answerthat Ms. Burbank asked me
to email everyone. I have also mailed out a hard copy to everyone. lf you have any questions or concerns,
please do not hesitate to contact me.
Sincerely,
Blake
Subrcct
I
CERTIFICATE OF SERVICE
I HEREBY CERTIFY THAT I HAVE ON THIS 256 DAY OF JANU AP{Y 2022,
SERVED THE FOREGOING SECOND SI]PPLEMENTAL AFFIDAVIT OF JOLENE
BOSSARD, IN CASE NO. ROC-W-21-01, BY MAILING AND E-MATLING A COPY
THEREOF, TO TIIE FOLLOWING:
NICOLE BURBANK
3890 EAST ASH LANE
RIGBY ID 83M2
E-MAIL: nursenikki08 I [e-mail]
JIM BERNARD
ROCKY MOUNTAIN UTILITY
2 N LANDMARK LANE STE 4
RIGBY ID 834/.2
E-MAIL: rockymountainutility@ gmail.com
lbrw*mwte/w
Keri J. Hawke[
Legal Adminisfrative Assistant
CERTIFICATE OF SERVICE