20210819Bossard Affidavit.pdf

BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
FORMAL COMPLAINT OF NICOLE
BURBANK AGAINST ROCKY
MOIINTAIN UTILITY COMPAIYY, INC.
cAsE No. oc-d- af -ot)
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AFFIDAVIT OF JOLENE BOSSARI)
STATE OF IDAHO
County of Ada
I, Jolene Bossard, being first duly sworn under oath, depose and state as follows:
1. I have personal knowledge of the facts stated in this affidavit.
2. The information contained herein is true and correct to the best of my knowledge and
belief.
3. I am a Utilities Compliance lnvestigator at the Idaho Public Utilities Commission.
4. In my position I investigated Ms. Burbank's informal complaint and discussed the
substance of it with her and Mr. Blake Schaat who Ms. Burbank gave consent for me to speak
with.
5. After receiving Ms. Burbank's informal complaint I contacted a Company
representative and advised that the Company not disconnect Ms. Burbank's water service while
this matter was being investigated. It is my understanding that to the present, Ms. Burbank is still
receiving water service from the Company.
6. True and correct copies of communications between the parties to the informal
complaint and my notes are attached hereto as Confidential Exhibit A.
7. True and correct copies of Ms. Burbank's last bill at the time the informal complaint
was registered with Staff, final notice, and paymenybilling history that I received from the
Company are attached hereto as Exhibit B.
8. True and correct copies of new customer letters that I received from the Company
which it asserted were sent to Ms. Burbank are attached hereto as Exhibit C.
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IAFFIDAVIT OF JOLENE BOSSARD
Dated thrs @dayofAugust 2021.
Jolene
Investigator
Idaho Public Utilities Commission
IM
lsEALI
SUBSCRIBED AND SWORN to before me this day of August202l
Residing at:
Commission expires: r?-4'%4
I:V*galV_LMEMOS\Burbel Cmplsitrt\Affi drvil-Joloe Bwddax
2AFFIDAVIT OF JOLENE BOSSARD
EXHIBIT ,nA))
" G*Q.-d-t ^J+-l
EXHIBIT 6(B))
Rocky Mountaiu Utility Company, INC
2N. kndmarkI:ne Suite#4
Rigby,ID83442
208-745-6443
BillTo
Nicole lcc Burbank
3890 East Ash I-n
Rigby,ID 83442
lnvoice
Date lnvoice #
51312021 5894
P.O. No.Terms Project
Duc by 25th
Quantity Description Rate Amount
Watcr Usagc forprior month
Septio Usage for prior mondr
39.50
58.00
39.50
58.00
Total $9?.s0
)ayments are due by the 25th of the month
NOTICE OF INTENT TO TERMINATE SERVICES
Today's Date _1! 129 12021
Final Date _4R0n0U _We have sent multiple letters but have not received any response. If ttre
balance is not paid, or arrangements made by tomonow you water will be disconnected.
Name_Nicole Lee Burbank
Service Address 3890 East Ash Ln
Rigby, lD 83442-
Account Balance $ 877.50
You are hereby notified that you are delinquent in the payment of charges for Water or Sewer Service provided
to you by Rocky Mountain UtiliE Co,, Inc. The balance ofyour account, according to our records, is indicated
above.
In accordance with the rules and Regulations of ttre Idaho Public Utilities comrnission, if this balance is not paid,
or if payrnent arangements are not made by the Final Date shown above, YOUR WATER SERVICE WILL
BE DISCONNECTED after the Final Date.
To avoid termination you must contact Rocky Mountain Utility co. before the Final Date to make a payment
arrangement or pay in full. Please call on weekdays between 9:00 AM and 5:00 PM and ask for billing/
collections.
Termination may be delayed by:l. Providing a medicai ccrtificate advising us ofthe existence of a Medical Emergmcy.
2. Filing a complaint regarding the proposed temrination with tire Idaho Public Utilities
Commission, P.O. Box 83720, Boise,ID 83720 (1-800-432-0369).
Termination of semice in no way relieves yott of your obligation to payfor all services prior lo terntination.
Should service be terminated, a charge for restoration of service ($?0.09-- during office hours, @Q[after
hours) must be paid, plus the account balance prior to restoration of service.
Rocky Mountain Utility Co. will, one time, assist you by making paymcnt arrangements not requiring
immediate paymcnt in fuIl, if you contact us prior to the Final Date to arrange such a payment plan.
Remember, your water will be turaed offafter the Final Date unless you act before the Final Date.
StatementRocky Mountain Utility Company, INC
2 N. Iandmark Lane Suite # 4
Rigby, D 83442
208-745-6443
To:
Nicole Lre Burbank
3890 East Ash Ln
Rigby,ID 83442
Date
5lt0t202l
Amount Due Amounl Enc.
s975.00
Date Transaction Amount Balance
0212912020
0312012020
03120t2020
0312012020
0312012020
0312012020
04tot12020
0412v?020
0412u2020
0412t12020
0510112020
06/0tt2020
07t0U2020
0Et03t2020
0810412020
08t04t2020
08t0412020
081u12020
08/ut2020
0810412020
Balance forward
n IV #42 7 I . Dve 031201202tt .
-- I:look up fce $850.00
PMT#29924.
PMT #29924.
PMT #29924.
fi\ff #29924.
nIV #4272. Duc M/01i2020.
-- Water $39.50
-- Scptic 358.00
PMT #667996.
PMT#667996.
PMT #667996.
INV #4404. Due 05/0 I /2020.
-- rJVatcr $39.50
-- Sqrtic $5E.00
II.IV #4517. Duc 06/01/2020.
--- Water $39.50
-- Septic $58.00
I}W #463 I. Dw 0'l l0l 12020.
-- Water $39.50
-- Septic $58.00
IIW #4748. Due 08/03/2020.
--- Water $39.50
-- Scptic $5E.00
PMT f004288.
PMT #004288.
PMT #004288.
PMT #004288.
PMT #004288.
PMT #004288.
850.00
-850.00
-39.50
43.00
-15.00
9'1.50
-39.50
-43.00
- 15.00
97 -50
97.50
97.50
97.50
-39.50
-43.00
- 15.00
-39.50
43.00
- r 5.00
0.00
850.00
0.00
-39.50
-82.50
-97.50
0.00
-39.50
-82.50
-97.50
0.00
97.50
195.00
292.50
253.00
210.00
195.00
t55.50
tl2.50
9',1.50
CURRENT 1.30 DAYS PAST
DUE
31.60 DAYS PAST
DUE
61-90 DAYS PAST
DUE
OVER 90 DAYS
PAST DUE Amount Due
0.00 97.50 97.50 97.50 6E2.50 $975.00
Page'l
StatementRocky Mouutain Utility ComFany, INC
2 N. Iandmark Lane Suite # 4
Rigby, D83442
2A8-74s-U43
To:
Nicolc Lre Burbank
3890 East Ash Ln
Rigby,ID 83442
Date
5lt0l202t
Amount Due Amount Enc.
s97s.00
Date Transaction Amount Balance
0910112020
t0t0U2020
ut0212020
1210t12020
0tlo5l202t
0210v2021
03loU20?t
04t0t1202t
0510312021
IIW #4869. Due 09 l0 t 12020.
- Watcr, I @ $39.50 = 39.50
-- Scptic, I @ $58.00 *58.00
NV #5095. Due I 0/0 l/2020.
-- Water $39.50
-- Scptic $58.00
IIW #5212. Dte lll02l2020.
-- Water, I @ $39.50 = 39.50
-- Scptic, I @ $58.00 = 5E.00
ItW #5323. Iluc l2l0l12020.
-- Water $39.50
--- Septic $58.00
DM5437. Due 0l/05/2021.
-- Water $39.50
-- Septic $58.00
NV #555 | . Due 02/0 1i202 I .
-- Water $39.50
-- Septic 558.00
INV #5666. Due 03/0 I /202 I .
-- Water 539.50
-- Septic $5t.00
II$/ #5779. Dte 04l0ll202l .
-- Water, I @ S39.50 =39.50
- Septic, I @ S5E.00 - 58.00
IIW #5894. Dtte 05 103 12021.
-- Water, I @ $39.50 :39.50
-- Scptic, I @ $58.00 : 58.00
97.50
97.50
97.s0
97.50
97.50
97.50
g'.t.50
97.50
97.50
195.00
292.50
390.00
487.50
585.00
682.50
780.00
877.50
975.00
CURRENT 1.30 DAYS PAST
DUE
31.60 DAYS PAST
DUE
61.90 DAYS PAST
DUE
OVER 90 DAYS
PAST DUE Amount Due
0.00 9'1.50 97.50 9?.50 682.50 s975.00
Page 2
EXHIBIT 65C))
RgtrKY MoUNTAIN
U rt utrv E o pr PANY, ! N E.2 N Landrnark Ste 4,Rigby, ID a3442
8.745.6443 Fax: 2O8 .745.7979 rwwur.RockyMountainUtility.com
Dear Customer:
ln order to provide timelier future notification to all customers, please provide your
name, email address, home address & phone number on this form and return with your
next payment, drop it off in the RMUC drop box, or email your information to
rockymou nta inuti I ity@gmai l.com.
Your email address and phone number will be kept secure and will not be shared with
anyone. lf you do not have any email address, please consider providing a family
member email so that you can be reached in an expedient manner.
Please note: ln a continuing effort to reduce environmental strain and conserve paper,
email statements will be sent to all customers with email addresses on file unless you
tell us otherwise.
Sincerely,
Rocky Mountain Utility Company
Name:
Address:
Phone:
Email:
RotrKY MoUNTAIN
Urtutrv troMPANY, lNE.2 N Landrnark Ste 4, Rigby, lD 83442
tili -com
To Our New Customer,
Invoices are sent out on the lst of each month for the previous month's usage for water and sewer. Your
payment is due by the 25th of each month. A statement will be included if you have a past due balance.
On the l0th of the month we will do a review of your account. If you have not made a payment from the
previous invoice plus the new invoice, we will send out your first letter of disconnect with a date for
disconnection If you have not made a payment by the 25th on the arrears, then we will send out a final
disconnect notice. We understand that sometimes things happen, and we are willing to work with you
during that time.
For your convenience, we have additional options for payment. We are accepting Debit or Credit Card
payments here in our office (can be called in over the phone) along with Cash or Check. We also offer
reoccurring credit card payments. If you are interested, the form can be filled out in our office or if you
would like one sent to you please let me know. For further convenience, you can contact your financial
institution and have them mail a monthly check to our office. Also, we have placed a payment locked drop
box on the front of our office building located at 2 N Landmark Ln, Ste 4 (East end of Prepared Pantry) to
the right of the door that is marked Rocky Mountain Utility. As an added convenience, you can drop
payments there during or after business hours. At this time, we do not have online bill pay option on our
website. Please visit our website for more information at: http:/luu'rv.rock)'rnountainutilit)'.com
We would like to send invoices and statements via e-mail if possible. If you are not already receiving your
copies this way and would like to do so please call 208-745-6443 or email
rock)'mountainutilit)'i4;gmail.com to make the change. You can also drop a note in with your next
payment.
If you have any questions, please feel free to contact us during normal business hours.
Sincerely,
Charlotte Lees
Office Manager
RotrKY MoUNTA,IN
Urtutrv ETIMPANY, lNE.2 N Landrnark Ste 4, Rigby, lD 83442
2O8.7 45.6443 Fax: 2O8 .7 45.7979 www.RockyMountainUtility.com
Dear Rocky Mountain Utility Customers
We have had a couple of inquiries regarding the pumping of individual homeowner septic holding tanks
when needed and provide the following reply:
The Department of Environmental Quality determined the septic requirements for the subdivision based
on lot size. lndividual septic systems were not allowed and the DEQ mandated each lot would be required
to install and maintain a septic holding tank by the homeowner and the subdivision developer would be
required to install and maintain a sewage and treatment system that would filter and dispose of all waste
water.
RMUC maintains the sewer system from the Utility Easement (lot boundary) to the treatment system and
drain field to include pumps, wiring, piping, electrical, utilities, etc. RMUC is also responsible for testing
and inspections as required by DEQ. This same is true for the Water System.
The sewer system drains waste water (solids settle in each individuals holding tank) to a lift station 25 ft
into the ground and then pumped 4 times through a filtration system where it is treated and filtered
before safely putting back into the ground. This system is state-of-the-art and was designed to be
environ mentally friendly.
The septic holding tank located on each individual's building lot are the responsibility of the homeowner
to maintain and pump when necessary.
The Protective Covenants clearly state the responsibility of the developer and homeowner as stated below
from the Recorded copy of the Pepperwood Crossing Protective Covenants:
4.6 Well Woter And Septic Tonks: No individuol wells or septic systems ore ollowed on ony lot. Ail lots sholl have o
centrol woter and sewer system provided by the Developer ond included os port of the lot. Rocky Mountoin Utilities
Compony, lnc. will provide woter service to lot owner within 5' of propeny line ot o Public Utilities Commission
monthly rote. Lot owner will be responsible to poy Rocky Mountoin Utilities Company, lnc. o monthly septic system
rote. Rocky Mountoin Utilities Compony will Mointoin ond repoir all sewer ond woter systems up to Homeowners
property line , Homeowners will be responsible for instolling septic tonk ond line on individuol lots. Rocky Mountoin
lJtilities Compony will require proof of inspection or pumping of tank on their property every 5 yeors.
Rocky Mountain Utility Company