20211101Response to Burbank Complaint.pdf

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Response to Case No. ROC-W-21-01 Burbank complaint
1. An explanation, to include documentation, of how Ms. Burbank's residence at 3890 East Ash
Lane, Rigby, ldaho 83rM2 became connected to the Company's water system and service was
provided thereto.
Most title companies know about our hookup fees and can find that information on our
website. Attached is a copy of the information I received from the title company (letter
about fees, Warranty Deed, and a check for the hookup fee and first month's utilities. As
is the practice of the title companies, I am either verbally or emailed an assessment for
information. I was verbally contacted by First American Title Compa nV on 2|LO|2OZO
with the questions about the hookup fee and monthly utility bill. As you can see from
the date of 2l7l2O2O, Juliann (unknow to me) said it was okay to pay through escrow.
2 An itemized summary of the charges assessed on Ms Burbank beginning from the date service
began to her residence that itemizes charges for water. This information should also clearly
show what balance if any the Company contends Ms. Burbank owes for water service.
I have attached her water history with balances
3. An explanation, to include any documentation, about what the 5850.00 "Hook-up fee" is for and
who paid it as shown in the Exhibit B attached to the Affidavit of Jolene Bossard.
Pertains to explanation in question 1. Also attached is a copy of our rates and fees
found on our website: RockyMountainUtility.com
4. An explanation as to whether the Company can produce and send separate invoices to
customers for water and sewer service.
The company can separate invoices to customers for water and sewer service and was
implemented on September L,2021-
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RECORDING REQUESTED BY
First American TiUe Company
AND WHEN RECORDED MAILTO:
First American TiUe Company
110 N. Clark StreeVPO Box 405
Rigby, tD 83442
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WARRANTY DEED
File No.: 881616-RI (ss)Date: FebruaryOTrZA2O
For Value Received, Higley Developments LLC, an Idaho limited tiabllity company, hereinafter
called the Grantor, hereby grants, bargains, selts and conveys unto Nicoldlee Burbank, single
wornan, hereinafter called the Grantee, whose cunent addrss is 3890 East Ash l-ane, Rigby, ID
83442, fie following described premises, situated in Jefferson County, Idaho, to-wit:
Lot 17, Block 4 Pepperwood Crossing Subdivision, Oivision No. & Jefferson County, Idaho,
as shown on the plat recorded March 15, 2006, as fnstrument No. 347OO5.
SUBJECT TO all easements, right of ways, covenants, restrictions, reservations, applicable building and
zoning ordinances and use regulaUons and restrictions of record, and payment of accruing present year
taxes and assessments as agreed to by parties above.
TO HAVE AND TO HOLD the said premises, with its appurtenances, unto the said Granteg and to the
Grantee's heirs and assigns forever. And the said Grantor does hereby covenant to and with the said
Grantee, that the Grantor is the owner in fee simple of said premises; that said premises are free from all
encumbrances except crrrent years taxes, levies, and asse$ments, and except U.S. Patent reseruations,
restrictions, easements of record and easements visibte upon the premises, and that Grantor will wanant
and defend the same from all daims whatsoever.
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Aat€|oAO?lzoil)Wananty Deed
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Flle No.: 881516-BI (5s)
Highy Developments LLC, an Idaho limiEd liabillty
comparry
By: Bryson K.Hpley Inc., Member
Namel K.
llUe: Presldent
State of ldaho
Ounty of Bonneville
frr thts -\L oay of \t\ . - 20gg- bebre rne, a Notary tublic in and for said
state, personally appeared Bryson K. Higley known or klenUfied to me to be the President of Bryson K
Higtey Construction, Inc., a Corporation, one of the members of the llmited llabillty company known as
Higley DevelopmenB, LLC, and the peron who slb ribed said corporation name to tfre foregoing
ir$rumert and acknowledged to me ftat he exearted the rul'fiin instrument on behalf of said orporation
and that s,rch orporaUon oecuted the same in said tlmited liablllty company name.
IN WnNESS WHEREOF, I have hereunto set my hand and affixed my official seal the day and year in this
ertiftcate first above written.
Ndary Public State of Idaho
Resldirq in: Idaho Falls,ID
Commission Exp.: Ll3l2L
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NOTAITY PUBTJC . S?ATE OF IOAFIO
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ROtrKY MOUNTAINUrtutrY EEMPANY, lNe.2 N Ste 4,Rigby, ID a3442
6443 Fax: 2O8 -7 45.7 97 9 vt wrw.R-ockylVlountainlJtilit5z.corn2o^8.74
October 1,2021
Service
Wa{er (Water tlrage for prlor month)
Charlotte Lees
Office Manager
Rocky Mountaln Utility Company
208-745-W3
BurbanK Nicole Lee
BurbanK l'&ole Lee
Burbank Ilcole L3e
Burbank ificole Lee
Burbanl( Ncde L€e
Burbanl( trtrcole Lee
BurbanK filcole Lee
Burbanl( ltlcola Lee
Burbank Nicoh Lee
Burbank, t{col6 Lee
Burban( Nlcole t e
Burbanlq l&ole [.ee
BurbanK l$cole Lee
BurbanK Nbob Lee
BurbanK ltlcole Lee
Burbanh l{cole Lee
Burbank Mcole Lee
Burban( Nicoh t-ee
Burbank lrlcole Lee
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thpaid
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thpakl
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$:!9.50
$39.50
$3s.50
s39.50
$39.s0
$3s.50
$39.50
$39.50
$30.50
t3s.50
s39.50
s39.50
$39.50
s39.50
$39.S)
$592.s0
0/,/o1/202O \rvlater (Water usage for prior rmnth)
OSlOlllN2O llilater (l/t/hter tbage for prbr nmth)
06n1E0m Vttrater (Water ltage for prior nDnth)
07fi,l.12020 VlrEbr (Wbter tJsage for prior ronth)
0[ilfiJ,3[2O2O V.lhbr(V{Her tbage for prbr nDnth)
O9fi1nUIO Wbter (\l\hter tlage for prbr nonth)
1010112020 \l\hter (t/Vater Usage for prior nEnth)
11n2lnm $trater (\ifater usage for prior nenth)
1?J01tZt20 Vthter ('UUder t bage for prior ronth)
Mn5/€s21 \A/ater (Water lJsage for prlor nDnth)
A2fi11N21 l/tffier (Wlter Usage for prbr rmnth)
03t01l1U21 lJ\hter (Wher llagefor prior rrnh)
O4N12O21 ll\ffier (V\her u6age for prior rncnth)
05/032021 y\tster (WAer Usage for prior nDnlh)
6lvn2t \lhtar (Whter tbage for prior Imnth)
lUnzL l,\hter (w*er Usage for prior nonth)
UUN2I l/Vrter (l/Uater L.bage for prior nonlh)
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il0IUZOZL Water (Water Lhage for prior ryonth)
Unpaid Paid
s39.50
$39.50
$3S.50
$39.50
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Roclqf Mountain Utility
( https { lr oc}*1mou nta i n uti I ity.co nn
. {HTTP}/,NOCNYMOUI{TAINUTTLITY.COMI } WATEN RATES/FEES
Water Rates/Fees
Rocky Mountaln Utllity Co., lnc (RMUC) is authorlzed by the ldaho Publlc Wlitks Commlsslon to provide water servlces to ltl rsldents.
RMUCrate lsmandatcd bythe ldaho Pttbllc tltllltler Commlsslon.lt lsbased upon currentoperatlngcoststosupptyunterto oristlng
resldents. Followlnt ls thc rat6 dd Termlnaflon ruks for Rlvtt c.
Flat Rate
tate Fee
Restorafon of Servlce Durlng Office
Hours
Restoratlon of SeMcc After Off ce Hours
Flhd Collcctlon Fee
NSFFee
Hod<-upFee
3950
1% (.39)
$20
140
$1s
$zo
t150
Mmthlyfee charged on dellnquant
hlance as of last date invoice ls created
Buslness hours 8AM - sPM
AfterSPM before 8AM
lf payment on account is colhcted at
custdner home whlleserviceman ls
onsltc to dlsconnect scrvice.
Charge for Check retumed for Non-
sufficicntlunds
Charge for nerv home bullds connectlnt to
RMUCservlces
Each lotomrer wlllfurqonslbbtortllcaillilorpl$T0/Jcmngl,1donfrrfor.woter otdsr*lrr;rforafrltolof $SSOlnltlolly.
lrroices are sent out on the first of each month for the prcvlo.rs months usagc for uater and sewcr. Your paynent is due by the 25ft eacft
montilAstat€mentwillbc included if pu have a pastdue bahncaThese paymenttrrmswill be appllcabla to hothwatcrand scwer
f€es,
Termlnation of Scnrices:
Yoursenrlcescan bediscqrnectcdfor(1) nonpaymcntof delinquentbllb, (2) faifurctoabldcbythctcrr6of a paymentarrangemcn! (3)
frandulent or unauthorlzed use ofservice or ({) viohtion ofutlllty ruhs.
Notlceof termlnetlon wltlbesentonfli€ 1*of therpnth* hact2Odays prtorto proposcdtermlnatlondate. tf no paynrentlsrccelwd
or payment anangement made $ the f5th of the month a final dlsconmct notlc€ wlll be senL
Terminatlon of servicecan bcstopped ordelaycd hypaylEthedelimuency, makingreasonabl.peymentaranganrcnts, provldlnga
medkal certlltcate of an exlstlng medlcal ernergency or lillng a cornphlnt wtth the ldaho Publlc Utllltles Commlsslon.
Customers having dlfficulty paylng ttrelr blll strould contad ur to make payrnent arrargcmcnts, Followlrry a prymcnt plan wlll prcrrunl
termlnatlon of scrvlces on dellnqu:rt accormts.
3
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
NICOLE BURBAI\K
coMPLATNANIT,SUMMONS
cAsE NO. ROC-W-21-01
ROCI(Y MOT]NTAIN UTILITY COMPAI\iY,
INC.
RESPONDENT
Rocky Mountain Utility Company, [nc.
ATTN: Jim Bernard
2 N. Landmark Lane, Suite 4
Rigby,lD 83442
THE STATE OF IDAHO SENDS GREETINGS TO THE ABOVE-NAMED RESPONDENT.
YOU ARE HEREBY NOTIFIED that a Complaint has been filed with the Idaho
Public Utilities Commission by the above-named Complainant; and
YOU ARE HEREBY DIRECTED to file a written answer or written motion in
defense of the Complaint within twenty-one (21) days of the service date of this Summons; the
answer or motion in defense should also respond to the following areas of inqurry in addition to
the allegations raised by the Complaint:
l. An explanation, to include documentation, of how and when the Complainant's
residence at 3890 East Ash Lane, Rigby, Idatro 83442 became connected to the
Respondent's water systern and water service was provided thereto.
2. An itemized sunmary of the charges assessed on Ms. Burbank beginning from the
date service began to her residence that itemizes charges for water. This information
should include all invoices for water service provided to the Complainant's residence
at 3890 East Ash Lane, Rigby, Idaho 83442. The foregoing information should also
clearly show what balance if any the Respondent contends Ms. Burbank owes for
water service.
3. An explanation, to include any documentation of the $850 "Hook-up fee" when it was
paid and who paid it as shown in Exhibit B attached to the Affdavit of Jolene
Bossard.
SUMMONS
N:\ROCW2 I 0l _Summonsjh.doc
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4. An explanation as to whether the Respondent can produce and send separate invoices
to customers for water and sewer senrice.
YOU ARE FURTIIER NOTIFIED that unless you do so within the time herein
specified, the Idaho Public Utilities Commission may take such action against you as is prayed
for in the Complaint or as it deems appropriate under Title 6l of the ldaho Code.
YOU ARE FURTHER NOTIFIED that the Complainant and the Commission Staff
shall have 14 days from the filing of Responde,ntos Answer to file any reply comments.
YOU ARE FURTIIER NOTIFIED that all persons and parties shall comply with
the Commission Rules of Procedure, IDAPA 31.01.01.000 et seq, and specifically Rules 4l
through 43, IDAPA 3 1.01.01.041-.043.
WITNESS my hand and the seal of the Idatro Public Utilities Commission this 27ft
day of September 2021.
r %ttYan Noti:crti)
Commission Secretary
(sEAL)
SUMMONS
N:\ROCW2 I 0 l_Suomonsjh.doc
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