2016Annual Report.pdf

RES-U/
At{lYLrAL REPORT i::i
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OF
RESORT WATER COMPANY
NAME
165 Village Lane, Suite A
Sandpoint, lD 83864
ADDRESS
TO THE
IDAHO PUBLIC
UTILITIES COMMISSION
FOR THE
YEAR ENDED 2016
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COMPANY INFORMATION
1 Give full name of utility
2 Date of Organization
3 Organized under the laws of the state of
4 Address of Principal Office (number & street)
5 P.O. Box (if applicable)
6 City
7 State
8 Zip Code
9 Organization (proprietor, partnership, corp.)
10 Towns, Counties served
72 Contact Information
President (Owner)
Vice President
Secretary
General Manager/Director
Complaints or Billing
Engineering
Emergency Service
Accounting
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTIUTIES COMMISSION
FORTHE YEAR ENDING 2076
Resort Water Company , INC
ruTe/t998
Minnesota
165 Village Lane, Suite A.
Sandpoint
Idaho
83864
corporation
Schweitzer mountain-a portion of township
58N2W section 20 Bonner County
11 Are there any affiliated companies? (yes or no) Yes
Name Phone No
Thomas Trulock
Debra A. Harper
Third
Thomas Trulock
Debra A. Harper
Were any water systems acquired during the year or any additions/deletions made
to the service area during the year? No
13
t4 Where are the Company's books and records kept?
Street Address 165 Villa
City Sandpoint
State
Lane
208-2ss-3046
208-2ss-3042
208-2ss-3045
208-255-3042
Zip
Id
83864
Suite A.
NAME: Resort Water Company, INC.
COMPANY INFORMATION (Cont.) For the Year Ended
15 Is the system operated or maintained under a service contract? NO
16 If yes: With whom is the contract?
When does the contract expire?
What services and rates are included?
77 Is water purchased for resale through the system?
18 If yes: Name of Organization
Name of owner or operator
Mailing Address
City
State
zip
Gallons/CCF $Amount
Water Purchased
19 Has any system(s) been disapproved by the
Idaho Department of Environmental Quality? No
If yes, attach full explanation
20 Has the Idaho Department of Environmental Quality
recommended any improvements?
If yes, attach full explanation
2l Number of Complaints received during year conr
Quality of Service
High Bills
Disconnection
22 Number of Customers involuntarily disconnectec
23 Date customers last received a copy of the Summary
of Rules required by IDAPA 37.2L.OL.7OL? 2/l/2016
Attach a copy of the Summary
24 Did significant additions or retirements from the
Plant Accounts occur during the year? None
2016
0
0
0
0
0
If yes, attach full explanation and an updated system map
NAME Resort Water Company, INC.
REVENUE & EXPENSE DETAIL
SUB ACCT DESCRIPTION
For the Year Ended 2076
1
2
3
4
5
6
7
8
460
461.t
467.2
462
464
465
466
400
4OO REVENUES
Unmetered Water Revenue
Metered Sales - Residential
Metered Sales - Commercial, Industrial
Fire Protection Revenue
Other Water Sales Revenue
Irrigation Sales Revenue
Sales for Resale
Total Revenue (Add Lines 1 - 7)
Labor - Operation & Maintenance
Labor - Customer Accounts
Labor - Administrative & General
Salaries, Officers & Directors
Employee Pensions & Benefits
Purchased Water
Purchased Power & Fuel for Power
Chemicals
Materials & Supplies - Operation & Maint.
Materials & Supplies - Administrative & General
Contract Services - Professional
Contract Services - Water Testing
Contract Services - Other
Rentals - Property & Equipment
Transportation Expense
Insurance
Advertising
Rate Case Expense (Amortization)
Regulatory Comm. Exp. (Other except taxes)
Bad Debt Expense
Miscellaneous
236267.6s
Booked to Acct #
Booked to Acct #
Booked to Acct #
33466.15
6351.04
635 1.04
27654.48
BO77.69
2745.33
2666.9r
14397.02
807.61
5300. 1 1
236267.6s
9
10
11
(also enter result on Page 4, line 1)
* DEQ Fees Billed separately to customers
xx Hookup or Connection Fees Collected
xx xcommission Approved Su rcharges Collected
401 OPERATING EXPENSES
t2
13
l4
15
16
77
1B
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
601.1-6
607.7
601.8
603
604
610
615-16
618
620.7-6
620.7-8
631-34
635
636
64L-42
650
656-59
660
666
667
670
675
2293.96
497.56
7367.92
4980.06
0
0
Total Operating Expenses (Add lines 12 - 32, also enter on Pg 4, lin 122950.88
NAME: Resort Water Company, INC
INCOME STATEMENT
SUB ACCT DESCRIPTION
For the Year Ended 2016
1
2
3
4
5
6
7
8
9A
9B
9C
9D
10
11
L2
13
74
15
16
l7
18
19
20
27
22
23
24
25
26
27
2B
29
30
31
32
Revenue (From Page 3, line 8)
Operating Expenses (From Page 3, line 33)
Depreciation Expense
Amortization, Utility Plant Aquisition Adj.
Amortization Exp. - Other
Regulatory Fees (PUC)
Property Taxes
Payroll Taxes
Other Taxes (list) DEQ Fees
236267.65
122950.88
403
406
407
408.10
408. 1 1
408.12
408.13
409.10
409. 1 1
410.10
410.1 1
4tt
412
473
474
475
416
41.9
420
421
426
408.20
409-20
427.3
427.5
26304
0
6836.8
6964.59
Federal Income Taxes
State Income Taxes
Provision for Deferred Income Tax - Federal
Provision for Deferred Income Tax - State
Provision for Deferred Utility Income Tax Credits
Investment Tax Credits - Utility
20885.38
Total Expenses from operations before interest (add lines 2-15)
Income From Utility Plant Leased to Others
Gains (Losses) From Disposition of Utility Plant
Net Operating Income (Add lines 1, 17 &18 less line 16)
Revenues, Merchandizing Jobbing and Contract Work
Expenses, Merchandizing, Jobbing & Contracts
Interest & Dividend Income
Allowance for Funds used During Construction
Miscellaneous Non-Utility Income
Miscellaneous Non-Utility Expense
Other Taxes, Non-Utility Operations
Income Taxes, Non-Utility Operations
0
929
184870.65
51397
0Net Non-Utility Income (Add lines 20,22,23 & 24 less lines 21,25,26, &27)
Gross Income (add lines 19 & 28)
Interest Exp. on Long-Term Debt
Other Interest Charges
NET INCOME (Line 29 less lines 30 & 31), (Also Enter on Pg 9, Line 2)
5L397
5L397
NAME: Resort Water Company, INC
ACCOUNT 101 PI.ANT IN SERVICE DETAIL
SUB ACCT DESCRIPTION
Balance
Beginning
of Year
202291.82
103ss99.49
20954.51
16613.01
3941.91
7741.65
L287L42.39
For the Year Ended
Added Removed
During During
Year Year
2016
Balance
End of
Year
1
2
3
4
5
6
7
8
9
10
11
t2
13
L4
15
16
77
1B
19
20
2t
22
23
24
25
26
27
28
301
302
303
304
30s
306
307
308
309
310
311
320
330
331
333
334
335
336
339
340
341
342
343
344
345
346
347
348
Organization
Franchises and Consents
Land & Land Rights
Structures and Improvements
Collecting & Impounding Reservoirs
Lake, River & Other Intakes
Wells
Infiltration Galleries & Tunnels
Supply Mains
Power Generation Equipment
Power Pumping Equipment
Purification Systems
Distribution Reservoirs & Standpipes
Trans. & Distrib. Mains & Accessories
Services
Meters and Meter Installations
Hydrants
Backflow Prevention Devices
Other Plant & Misc. Equipment
Office Furniture and Equipment
Transportation Equipment
Stores Equipment
Tools, Shop and Garage Equipment
Laboratory Equipment
Power Operated Equipment
Communications Equipment
Miscellaneous Equipment
Other Tangible Property
TOTAL PI.ANT IN SERVICE
(Add lines 1 - 28) Enter beginning &
0
0
0
0 202291.82
1035599.5
0
0
0
20954.51
0
0
16613.01
0
0
0
0
3941.91
0
0
0
7747.65
0
0
0
0
0
0
0
0
0 0 L287142.429
year son ne
NAME: Resort Water CompanY, INC.
ACCU M U I.ATED DEPRECIATION ACCOUNT 1 08. 1 DETAIL
SUB ACCT DESCRIPTION
L 3O4 Structures and ImProvements
2 305 Collecting & Impounding Reservoirs
3 306 Lake, River & Other Intakes
4 307 Wells
5 308 Infiltration Galleries & Tunnels
6 309 Supply Mains
7 370 Power Generation Equipment
8 311 Power Pumping Equipment
9 320 Purification Systems
10 330 Distribution Reservoirs & Standpipes
11 331 Trans. & Distrib. Mains & Accessories
72 333 Services
13 334 Meters and Meter Installations
L4 335 Hydrants
15 336 Backflow Prevention Devices
16 339 Other Plant & Misc. Equipment
17 340 Office Furniture and Equipment
18 341 Transportation EquiPment
19 342 Stores Equipment
20 343 Tools, Shop and Garage Equipment
2L 344 Laboratory Equipment
22 345 Power Operated Equipment
23 346 Communications Equipment
24 347 Miscellaneous Equipment
25 348 Other Tangible Property
26 TOTALS (Add Lines 1 - 25)
Enter beginning & end of year totals on Pg 7, Line 7
Depreciation
Rate
o/o
2o/o
2o/o & 2.54/o
2o/o
4o/o
2o/o
For the Year Ended
Balance Balance
Beginning End of
of Year Year
2016
Increase
or
Decrease
6064s.79 64195.83 3550.04
248736.23 270307.47 27571.24
0
0
0
6666.17 7085.3 1 4L9.t4
0
0
10078.s9 10743.07 664.48
0
0
0
0
t352.52 98.831253.69
0
0
0
0
0
0
0
0
0
0
0
26303.73327380.47 353684.2
NAME: Resort Water Company, INC
BAI.ANCE SHEET
ASSETS
SUB ACCT DESCRIPTION
Utility Plant in Service (From Pg 5, Line 29)
Utility Plant Leased to Others
Plant Held for Future Use
Construction Work in Progress
Utility Plant Aquisition Adjustment
Subtotal (Add Lines 1 - 5)
Accumulated Depreciation (From Pg 6, Line 26)
Accum. Depr. - Utility Plant Lease to Others
Accum. Depr. - Property Held for Future Use
Accum. Amort. - Utility Plant in Service
Accum. Amort. - Utility Plant Lease to Others
Accumulated Amortization - Aquisition Adj.
Net Utility Plant (Line 6 less lines 7 - 1,2)
Investment in Subsidiaries
Other Investments
Total Investments (Add lines 14 & 15)
Cash
Short Term Investments
Accts/Notes Receivable - Customers
Other Receivables
Receivables from Associated Companies
Materials & Supplies Inventory
Prepaid Expenses
Unbilled (Accrued) Utility Revenue
Provislon for Uncollectable Accounts
Total Current (Add lines 17 - 24, less line 25)
Unamortized Debt Discount & Expense
Preliminary Survey & Investigation Charges
Deferred Rate Case Expenses
Other Deferred Charges
Total Assets (Add lines 13, 16 & 26 - 30)
For the Year Ended
Balance Balance
Beginning End of
of Year Year
7287142.4
7287L42.4
327380.47
95976t.92
24976
24976
984737.92
2016
Increase
or
Decrease)
1
2
3
4
5
6
7
8
9
10
11
L2
13
74
15
16
t7
18
19
20
2t
22
23
24
25
26
27
28
29
30
31
101
LO2
103
105
7t4
108.1
108.2
108.3
1 10.1
110.2
115
t23
725
131
135
747
742
745
151
t62
773
143
181
183
1.84
186
0
t287142.39 0
0
0
0
0
7287L42.39 0
3s3684.2 26303.73
0
0
0
0
0
933458.19 -26303.73
0
0
0 0
0
0
39152.38 t4776.38
0
0
0
0
0
0
391s2.38 14t76.38
0
0
0
0
9726L0.57 -12727.35
NAME: Resort Water Company, INC
BAI.ANCE SHEET
SUB ACCT
LIABIUTIES & CAPITAL
DESCRIPTION
Common Stock
Preferred Stock
Miscellaneous Capital Accounts
Appropriated Retained Earnings
Unappropriated Retained Earnings
Reacquired Capital Stock
Proprietary Capital
Total Equity Capital (Add Lines 7-5+7 less line 6)
Bonds
Advances from Associated Companies
Other Long - Term Debt
Accounts Payable
Notes Payable
Accounts Payable - Associated Companies
Customer Deposits ( Refundable)
Accrued Other Taxes Payable
Accrued Income Taxes Payable
Accrued Taxes - Non-Utility
Accrued Debt, Interest & Dividends Payable
Misc. Current & Accrued Liabilities
Unamortized Debt Premium
Advances for Construction
Other Deferred Liabilities
Accumulated Investment Tax Credits - Utility
Accum. Investment Tax Credits - Non-Utility
Operating Reserves
Contributions in Aid of Construction
Accum. Amort. of Contrib. in Aid of Const. xx
Accumulated Deferred Income Taxes
Total Liabilities (Add lines 9 - 29)
TOTAL UABIUTIES & CAPITAL ( Add lines I & 30)
x* Only if Commission Approved
For the Year Ended
Balance Balance
Beginning End of
of Year Year
433926.46
433926.46
36486.35
36486.3s
2016
Increase
or
(Decrease)
1
2
3
4
5
6
7
8
9
10
11
t2
13
L4
15
16
77
18
19
20
2t
22
23
24
25
26
27
28
29
30
31
201-3
204-6
207-t3
21.4
275
276
218
22t-2
223
224
237
232
233
235
236.1 1
236.72
236.2
237-40
247
257
252
2s3
255.7
255.2
261-5
27L
272
281-3
433926.46
433926.46 0
30619.6 -5866.75
30619.6 -5866.75
464546.06 -5866.75470412.8L
NAME: Resort Water Company, INC.
STATEMENT OF RETAINED EARNINGS
1 Retained Earnings Balance @ Beginning of Year
2 Amount Added from Current Year Income (From Pg 4, Line 32)
3 Other Credits to Account
4 Dividends Paid or Appropriated
5 Other Distributions of Retained Earnings
6 Retained Earnings Balance @ End of Year
CAPITAL STOCK DETAIL
7 Description (Class, Par Value etc.)
DETAIL OF LONG-TERM DEBT
8 Desc
Interest
Rate
Totals
For the Year Ended
422855.22
5t397
474252.22
No. Shares
Authorized
No. Shares
Outstand
2076
Year-end
Balance
Interest
Paid
Dividends
Paid
Interest
Accrued
100
0
0 0 0
NAME:Resort Water Company, INC.
SYSTEM ENGINEERING DATA FoT the YeaT Ended
1 Provide an updated system map if significant changes have been made to the system during the year
2 Water Supply: Type of
Treatment:
Rated None, Chlorinr Annual
Capacity Fluoride Production
Pump Desi nation or location (spm)Filter etc. )Gal Surface
2076
Water
Supply
Source
(Well, Spring,
Construction
(Wood,
Steel
Concrete)
Well #4
Well #5
Well #6
TOTALS
3 System Storage
Storage nation or Location
Reservoir #1
Reservoir #2
Reservoir #3
Total
Capacity
000's
Gal.
Usable
Capacity
000's
Gal.
Type of
Reservoir
(Elevated
Pressurized
Boosted)
60 CL2 Soda Ash 4,299,300 Well
150 CL2 Soda Ash 8,226,100 Well
70 CL2 Soda Ash 6,33 1,100 Well
18856500
4s,000.00 45,000.00 concrete
60,000.00 60,000.00 concrete
200,000.00 200,000.00 concrete
5
NAME: Resort Water Company, INC.
SYSTEM ENGINEERING DATA Continued For the Year Ended
4 Pump information for ALL system pumps, including wells and boosters.
Rated Rated Discharge
Horse power Capacity Pressure
Designation or Location &of Pum *m
Well #4
Well #5
Well #6
If Wells are metered:
What was the total amount pumped this year? 000's gal.
What was the total amount pumped during peak month? 000's gal.December
What was the total amount pumped on the peak day? gal. L2/16/20L6
If customers are metered, what was the total amount sold in peak month? 000's gal.
Was your system designed to supply fire flows?
If Yes: What is current system rating?
How many times were meters read this year?
During which months?
9 How many additional customers could be served with no system improvements
except a service line and meter?
How many of those potential additions are vacant lots?
10 Are backbone plant additions anticipated during the coming year?
If Yes, attach an explanation of projects and anticipated costs! Enhancing existing well 4
11 In what year do you anticipate that the system capacity (supply, storage or distribution)
will have to be exPanded?
2076
Energy used
this Year
Kwh
15,969,396
2,407,468
155,660
N/A
yes
Class 5
N/A
6
7
8
N/A
0
367
Ail
yes
60,000.00
unknown
5HP 60
5HP 150
2HP 70
NAME: Resort Water Company, INC
SYSTEM ENGINEERING DATA Continued
FEET OF MAINS
1 Pipe
Size
8 plus others
CUSTOMER STATISTICS
In Use
Beginning
Of Year
For the Year Ended
Installed
During
Year
Abandoned
During
Year
20L6
In Use
End of
Year
Number of Customers Thousands of Gallons Sold
301
742
2
2A
28
2C
3
3A
3B
3C
4
5
6
7
8
Metered:
Residential
Commercial
Ind ustrial
Flat Rate:
Residential
Commercial
Industrial
Private Fire Protection
Public Fire Protection
Street Sprinkling
Municipal, Other
Other Water Utilities
TOTALS (Add lines 2 through 8)
25,457 Fr.25,457 FT
This
Year
Last
Year
This
Year
Last
Year
296
L26
443 422 0 0
CERTIFICATE
State of Idaho )
)ss
County of )
WE, the undersigned Thomas Trulock_
and_ Rod Engel
of the_ Resort Water Company, Inc.
utility, on our oath do severally say that the foregoing report has been prepared under our direction,
from the original books, papers and records of said utility; that we have carefully examined same, and
declare the same to be a correct statement of the business and affairs of said utility for the period
covered by the repoft in respect to each and every matter and thing therin set forth, to the best of our
knowledge, information and belief
Gu
(Chief OfFicer)
in Charge of Accounts)
subscribed and Sworn to Before Me ; -[f ,.- A l]'Oyf
th
+D1
is l5' aaY a2/1
NOTARY PUBLIC
DEERA A. HARPERnotary public
utate o, ,daho
My Commission Expires _LO/7/2018-
Affiliate
Schweitzer Utility Company LLC
165 Village Lane, Suite A
Sandpoint, lD 83864
Schweitzer Mountain Properties LLC
10000 Schweitzer Mt. Road
Sandpoint, ldaho 83864
Schweitzer Mountain Ski Operations LLC
10000 Schweitzer Mt. Road
Sandpoint, ldaho 83864
Schweitzer Mountain LLC
10000 Schweitzer Mt. Road
Sandpoint, ldaho 83864
Schweitzer Mountain Facilities LLC
10000 Schweitzer Mt. Road
Sandpoint, ldaho 83864
Services Provided
This company provides sewer, main road snowplowing as well as parking lots and
cable TV services to Schweitzer Mountain. All employees who do work for the
Company are employees of this company. The Company is operated from the offices
of the Schweitzer Utility Company, and costs in common are allocated between the 4
operations (sewer, water, cable TV and roads).
This company owns the land that the Company operates it's wells and reservoirs on
This company provides the company's offices, offlce phones, tech services, human
resources services and the CFO oversees the finances of the Company.
This is the Parent Company
This company owns land and does not provide a service to the Company
MOUNTAIN UTILITY COMPANY
WATER - WASTEWATER - CABLE TV - ROADS
'l-Feb-15
To Our Customers:
This is a summary of the rules for deposit and terminatlon of service for all Resort Water Company customers as determined by the ldaho Public Utilities
Commission (IPUC). These rules cover the rights and responsibilities of the customer and the utility. An explanation of our rate schedule has also
been included.
Questions concerning this information may be directed to:
Resort Water Company
165 Village Lane , Suite A
Sandpoint, ldaho 83864
[phone]
or
IPUC
Consumer Assistance
Post Office Box 83720
Boise, ldaho 8372O-OO7 4
[phone]
1 -800-432-0369
Ratc Schedule lnformation
Most Resort Water Company customers are billed under the following flat rate schedule. However, some customers may be billed under other specific
tariffs. Please call the Resort Water Company if there are any questions about the rate used for your billing.
General Flat Rate Service
Resort Water Company bills each current customer each month. The bill is a flat rate of $44.80 per Equivalent Residential Unit (ERU).
Miscellaneous Charges
Resort Water Company believes that the cost of providing special services should be borne by those customers responsible for incurring the costs. The
handling of returned checks, accounts that are disconnected for non-payment and after hour service are some examples of special services.
These miscellaneous charges are as follows:. Returned checks will be assessed a $15.00 handling fee.
o Reconnection of service due to terminatlon for non-payment if the service is intenupted for less than 30 days is $20.00 during
normal business hours and $60.00 if after hours.
. Reconnection of service due to any reason if the service is interrupted for greater than 30 days can be calculated based on the tariff
charged for four months during normal business hours and can be calculated based on the tariff charged for four months plus
$60.00 if after business hours.
o Field collection trip charge is $15.00
ln most cases, these fees must be paid prior to service being granted or restored.
Deposits/Payment Guarantees
The IPUC service rules allow utilities to ask for deposits or payment guarantees under speciric conditions. At this time, Resort Water Company does not.
require deposits or payment guarantees.
Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, Resort Water Company may deny or terminate water service for one of the following reasons:
1. Nonpayment of a past due billing, payment of a past due billing with any check not honored by the bank, or insufficient funds on
an electronic payment;
2. Failure to abide by the terms of a payment arrangement;
Obtaining service by misrepresentation of identity;
Willfully wasting service through improper equipment or otherwise;
Failure to apply for service.
Termination without Prior Notice
Resort Water Company may deny or terminate water service without prior notice for one of the following reasons:'L A situation exists that is immediately dangerous to life, physical safety or property;
2. To prevent a violation of federal, state or local safety or health codes;
3. Service is obtained, diverted or used without the authorization of Resort Water Company;
4. Resort Water Company has diligently attempted to notify the customer of termination and has been unable to make contact;
5. lf ordered by any court, the Commission, or any other duly authorized public authority.
Notification
1. Abillingmaybeconsideredpastduefifteen(15) daysafterthebillingdate. Awrittennoticeofterminationmustbemailedalleast
seven (7) days before the proposed termination date.
2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the customer in person or .
by telephone3. lf service is termlnated, a notice will be left at the property advising the customer of the necessary steps to have service restored.
Only a twenty-four (24) hour notice is required if:4. The initial payment of a payment arrangement is not made or the initial payment is made with a check not honored by the bank;
5. Payment is made by check to a company representative at the premises to prevent termination and lhe check is not honored by the bank.
Additional Notice
lf service is not lerminated within twenty-one (21)calendar days after the proposed termination date, Resort Water will begin the notice process again
with the seven (7) day written notice.
Payment Arrangements and Special Circumstances
lf the customer cannot pay the billing in full or receives a notice of termination, payment arrangements can be made to avoid termination of service.
Please call the Resort Water Company at [phone]
lf the customer cannot pay the billing and a member of the household is seriously ill or there is a medical emergency, Resort Water will postpone
termination of service for thirty (30) days. A written certificate is required from a licensed physician or public health official stating the name of the
person who is ill and the name, title, and signature of the person certifying the serious illness or medical emergency.
Restriction on Termination of Service
Service cannot be terminated if:
1. The past due billing is less than $50.00 or two (2) months of service, whichever is less;
2. The unpaid billing is for service to another customer;
3. The billing is for charges other than water service.
Service cannot be disconnected on Friday after 2:00pm, on Saturday, Sunday, legal holidays recognized by the state of ldaho, or afler 2:00 pm on any
day immediately preceding any legal holiday. Service may be terminated only between the hours of 8:00 am and 4:00 pm.
The employee sent to the premises to terminate service will identify himselfiherself to the customer and state the purpose of the visit. This employee is
authorized to accept payment in full on the account.
lf service is terminated for any one of the condilions listed, Resort Water has employees available for reconnection as soon as the situation is corrected.
Complaint Procedure
lf at any time there is a complaint concerning termination of service, policies and practices, or any other matter regarding our service, please contact
Resort Water in person, by telephone or in writing. The complaint will be investigated promptly and thoroughly. The customer will be notified orally or in
writing of the results of the investigation, and we will make every effort to resolve the complaint.
lf the customer is dissatisfied with the proposed resolution of the complaint, the IPUC may be asked to review the matter. The service will not be
disconnected while the complaint is being investigated by the utility or the IPUC.
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