2013Annual Report .pdf

/
ANNUAL REPORT
RESORT WATER COMPANY
NAME
165 Village Lane Suite A
Sandpoint,ID 83864
ADDRESS
TO THE
UTILITIES COMMISSION
FOR THE
OF
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,
D rn
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4-
IDAHO PUBLIC
YEAR ENDED 2013
ANNUAL REPORT FOR WATER UTILITIES TO
THE IDAHO PUBLIC UTILITIES COMMISSION
FOR THE YEAR ENDING 2013
COMPANY !NFORMATION
1 Give full name of utility
2 Date of Organization
3 Organized under the laws of the state of
4 Address of Principal Office (number & street)
5 P.O. Box (if applicable)
6 City
7 State
8 Zip Code
9 Organization (proprietor, partnership, corp.)
10 Towns, Counties served
165 Villaqe Lane, Suite A.
Resort Water Co.lnc.
1 1/19/1998
Minnesota
Sandpoint
ldaho
83864
corooration
Schweitzer Mountain - a portion of township 58N section 20
Bonner Countv
11 Are there any affiliated companies?Yes
lf yes, attach a list with names, addresses & descriptions. Explain any services
provided to the utility.
12 Contact lnformation
President (Owner)
Vice President
Secretary
General Manager/Director
Complaints or Billing
Engineering
Emergency Service
Accounting
13 Were any water systems acquired during the year or any additions/deletions made
to the service area during the year? No
lf yes, attach a list with names, addresses & descriptions. Explain any services
provided to the utility.
14 Where are the Company's books and records kept?
Street Address
City
State
zip
165 Villaqe Lane, Suite A.
Sandooint
Name Phone No.
ldaho
83864
Rev 3/02 Page 1
NAME:Resort Water Comoanv, lnc.
COMPANY INFORMATION (Cont.)
Forthe Year Ended 2013
15 ls the system operated or maintained under a
service contract?
16 lf yes: With whom is the contract?
When does the contract exPire?
What services and rates are included?
18 lf yes: Name of Organization
Name of owner or operator
Mailing Address
City
State
zip
Water Purchased
Gallons/CCF $Amount
No
17 ls water purchased for resale through the system?No
19
20
Has any system(s) been disapproved by the
ldaho Division of Environmental Quality?
lf yes, attach full explanation
Has the ldaho Division of Environmental Quality
recommended any improvements?
!f yes, attach full explanation
Number of Complaints received during year concerning:
Quality of Service
High Bills
Disconnection
Number of Customers involuntarily disconnected
Date customers last received a copy of the Summary
of Rules required by IDAPA 31.21.01.701?
Attach a copy of the Summary
Did significant additions or retirements from the
Plant Accounts occur during the year?
lf yes, attach full explanation
and an updated system map
NO
21
22
23
Feb. 2013
24
No
Rev 3/02 Page 2
NAME: nesort Water Comoan
REVENUE & EXPENSE DETAIL
Forthe Year Ended 2013
ACCT #DESCRIPTION
1
2
3
4
5
6
7
8
4OO REVENUES
Unmetered Water Revenue
Metered Sales - Residential
Metered Sales - Commercial, lndustrial
Fire Protection Revenue
Other Water Sales Revenue
lnigation Sales Revenue
Sales for Resale
Total Revenue (Add Lines 1 - 7)
(also enter result on Page 4, line 1)
9 . DEQ Fees Billed separately to customers
10 ** Hookup or Connection Fees Collected
11 ***Commission Approved Surcharges Collected
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
401 OPERATING EXPENSES
601.1-6 Labor - Operation & Maintenance
601.7 Labor - Customer Accounts
601.8 Labor - Administrative & General
603 Salaries, Officers & Directors
604 Employee Pensions & Benefits
610 Purchased Water
615-16 Purchased Power & Fuel for Power
618 Chemicals
620.1-6 Materials & Supplies - Operation & Maint.
620.7-8 Materials & Supplies - Administrative & General
631-34 Contract Services - Professional
635 Contract Services - Water Testing
636 Contract Services - Other
641-42 Rentals - Property & Equipment
650 Transportation Expense
656-59 lnsurance
660 Advertising
666 Rate Case Expense (Amortization)
667 Regulatory Comm. Exp. (Other except taxes)
670 Bad Debt Expense
675 Miscellaneous
460
461.1
461.2
462
464
465
466
400
219588.9
6979.62
6351.04
36301.75
226568.52
Booked to Acct #
Booked to Acct #
Booked to Acct #
6351.04
26979.48
5465.96
2956.74
2638.41
11110.97
1220.08
15389.9
1523.46
440
6803.49
8560.16
Total Operating Expenses (Add lines 12 - 32, also enter on Pg 4, line 2)
Rev 3/02 Page 3
34.97
132127.45
Name:RESORT WATER COMPANY, INC.
INCOME STATEIIIENT
For Year Ended 2013
ACCT # DESCRIPTION
1 Revenue (From Page 3, line 8)
2 Operating Expenses (From Page 3, line 33)
3 403 Depreciation Expense
4 406 Amortization, Utility Plant Aquisition Adj.
5 407 Amortization Exp. - Other
6 408.10 Regulatory Fees (PUC)
7 408.11 Property Taxes
8 408.12 PayrollTaxes
9A 408.13 Other Taxes (list) DEQ Fees
226568.52
132',t27.45
26283.72
6850.91
7019.68
9B
9C
9D
10 409.10 Federal lncome Taxes
11 409.11 State lncome Taxes
12 410.10 Provision for Deferred lncome Tax - Federal
13 410.11 Provision for Defened lncome Tax - State
14 411 Provision for Defened Utility lncome Tax Credits
15 412 lnvestment Tax Credits - Utility
16 Total Expenses from operations before interest (add lines 2-15)
17 413 lncome From Utility Plant Leased to Others
18 414 Gains (Losses) From Disposition of Utility Plant
19 Net Operating lncome (Add lines 1, 17 &18 less line 16)
20 415 Revenues, Merchandizing Jobbing and Contract Work
21 416 Expenses, Merchandizing, Jobbing & Contracts
22 419 lnterest & Dividend lncome
23 420 Allowance for Funds used During Construction
24 421 Miscellaneous Non-Utility lncome
25 426 Miscellaneous Non-Utility Expense
26 408.20 Other Taxes, Non-Utility Operations
27 409-20 lncome Taxes, Non-Utility Operations
28 Net Non-Utility lncome (Add lines 20,22,23 & 24less lines 21 ,25,26, &27)
Gross lncome (add lines 19 & 28)
30 427.3 lnterest Exp. on Long-Term Debt
31 427.5 Other lnterest Charges
32 NET INCOME (Line 29 less lines 30 & 31) (Also Enter on Pg 9, Line 2)
172281.76
29
54286.76
54286.76
54286.76
Rev 3/02 Page 4
Name: RESORT WATER COMPANY. lNC.
ACCOUNT 101 PLANT IN SERVICE DETAIL
For Year Ended 2013
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
SUB
ACCT #
301
302
303
304
305
306
307
308
309
310
311
320
330
331
333
334
335
336
339
340
341
342
343
344
345
346
347
348
DESCRIPTION
Organization
Franchises and Consents
Land & Land Rights
Structures and lmprovements
Collecting & lmpounding Reservoirs
Lake, River & Other lntakes
Wells
lnfiltration Galleries & Tunnels
Supply Mains
Power Generation Equipment
Power Pumping Equipment
Purification Systems
Distribution Reservoirs & Standpipes
Trans. & Distrib. Mains & Accessories
Services
Meters and Meter lnstallations
Hydrants
Backfl ow Prevention Devices
Other Plant & Misc. Equipment
Office Furniture and Equipment
Transportation Equipment
Stores Equipment
Tools, Shop and Garage Equipment
Laboratory Equipment
Power Operated Equipment
Communications Equipment
Miscellaneous Equipment
Other Tangible Property
TOTAL PLANT IN SERVICE
(Add lines 1-28)beginning end of year totals on Pg 7, Line 1
Balance
Beginning
of Year
Added
During
Year
Removed
During
Year
Balance
End of
Year
202291.82
1035599.49
20954.51
16613.0'l
3941.91
7741.65
1287142.39
202291.82
1035599.49
20954.5'l
16613.01
3941.91
7741
1287142.39
Rev 3/02 Page 5
RESORT WATER COMPANY tNc.
ACCUMULATED DEPRECIATION ACCOUNT 108.1 DETAIL
For Year Ended 2013
SUB
ACCT #
Depreciation
Rate
%
Balance
Beginning
of Year
Balance
End of
Year
1
2
3
4
5
6
7
8
I
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
304
305
306
307
308
309
310
311
320
330
331
333
334
335
336
339
340
341
342
343
344
345
346
347
348
DESCRIPTION
Structures and lmprovements
Collecting & lmpounding Reservoirs 2o/o + 2.5o/o
Lake, River & Other lntakes
Wells
lnflltration Galleries & Tunnels
Supply Mains
Power Generation Equipment
Power Pumping Equipment
Purification Systems
Distribution Reservoirs & Standpipes
Trans. & Distrib. Mains & Accessories
Services
Meters and Meter lnstallations
Hydrants
Backfl ow Prevention Devices
Other Plant & Misc. Equipment
Office Furniture and Equipment
Transportation Equipment
Stores Equipment
Tools, Shop and Garage Equipment
Laboratory Equipment
Power Operated Equipment
Communications Equipment
Miscellaneous Equipment
Other Tangible Property
TOTALS (Add Lines 1 - 25)
3550
21571.24
419.124
26283.714
end year 7, LineT
274813.164
Rev 3/02 Page 6
BALANCE SHEET
ACCT #
For Year Ended
ASSETS
DESCRIPTION
101 Utility Plant in Service (From Pg 5, Line 29)
102 Utility Plant Leased to Others
103 Plant Held for Future Use
105 Construction Work in Progress
114 Utility Plant Aquisition Adjustment
Subtotal (Add Lines 1 - 5)
108.1 Accumulated Depreciation (From Pg 6, Line 26)
108.2 Accum. Depr. - Utility Plant Lease to Others
108.3 Accum. Depr. - Property Held for Future Use
110.1 Accum. Amort. - Utility Plant in Service
110.2 Accum. Amort. - Utility Plant Lease to Others
115 Accumulated Amortization - Aquisition Adj.
Net Utility Plant (Line 6 less lines 7 - 12)
lnvestment in Subsidiaries
Other Investments
Total lnvestments (Add lines 14 & 15)
Cash
Short Term lnvestments
Accts/Notes Receivable - Customers
Other Receivables
Receivables from Associated Companies
Materials & Supplies lnventory
Prepaid Expenses
Unbilled (Accrued) Utility Revenue
Provision for Uncollectable Accounts
Total Cunent (Add lines 17 -24 less line 25)
Unamortized Debt Discount & Expense
Preliminary Survey & lnvestigation Charges
Defened Rate Case Expenses
Other Deferred Charges
TotalAssets (Add lines 13, 16 & 26 - 30)
1287142.39
1287142.39
248529.45 26283.68
1038612.94 1012329.26 -26283.68
16294.28 19241.6 2947.32
1054907.22 1031570.86 -23336.36
2013
Balance
Beginning
of Year
Balance
End of
Year
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
123
125
131
135
141
142
145
151
162
173
143
181
183
184
186
1287142
274813.13
Rev 3/02 Page 7
Name: RESORT WATER COMPANY. lNC.
BALANCE SHEET
For Year Ended
LIABILITIES & CAPITAL
DESCRIPTION
2013
ACCT #
Balance
Beginning
of Year
Balance
End of
Year
lncrease
or
(Decrease)
1
2
3
4
5
6
7
I
I
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
201-3
204-6
207-13
214
215
216
218
221-2
223
224
231
232
233
235
236.11
236.12
236.2
237-40
241
251
252
253
255.1
255.2
261-5
271
272
281-3
TOTAL LIAB & CAPITAL ( Add lines I & 30)
*" Only if Commission Approved
Common Stock
Preferred Stock
Miscellaneous Capital Accounts
Appropriated Retained Earnings
Unappropriated Retained Earnings
Reacquired Capital Stock
Proprietary Capital
Total Equity Capital (Add Lines 1-5+7 less line 6)
Bonds
Advances from Associated Companies
Other Long - Term Debt
Accounts Payable
Notes Payable
Accounts Payable - Associated Companies
Customer Deposits (Refundable)
Accrued Other Taxes Payable
Accrued lncome Taxes Payable
Accrued Taxes - Non-Utility
Accrued Debt, lnterest & Dividends Payable
Misc. Current & Accrued Liabilities
Unamortized Debt Premium
Advances for Construction
Other Deferred Liabilities
Accumulated lnvestment Tax Credits - Utility
Accum. lnvestment Tax Credits - Non-Utility
Operating Reserves
Contributions in Aid of Construction
Accum. Amort. of Contrib. in Aid of Const. **
Accumulated Deferred lncome Taxes
Total Liabilities (Add lines 9 - 29
433926.46 433926.46
433926.46 433926.46
Rev 3/02 Page 8
1
2
3
4
5
6
Name: RESORT WATER COMPANY. lNC.
STATEMENT OF RETAINED EARNINGS
For Year Ended 2013
Retained Earnings Balance @ Beginning of Year
Amount Added from Current Year lncome (From Pg 4, Line 32)
Other Credits to Account
Dividends Paid or Appropriated
Other Distributions of Retained Earnings
Retained Earnings Balance @ End of Year
CAPITAL STOCK DETAIL
305309.38
54286.76
359596.14
No. Shares No. Shares Dividends
Year-end lnterest lnterest
Descriotion (Class. Par Value etc.)
DETAIL OF LONG.TERM DEBT
lnterest
Rev 3/02 Page 9
Name:
SYSTEM ENGINEERING DATA
For Year Ended 2013
Provide an updated system map if significant changes have been made to the system during the year.
Water Supply:Type of WaterTreatment: SupplyRated (None, Chlorine Annual SourceCapacity Fluoride Production (Well, Spring,
or location
WELL #4
WELL #5
WELL# 6
System Storage:
or Location
Total
Capacity
000's
Gal.
RESERVOIR #1
RESERVOIR #2
RESERVOIR #3
(Duplicate form and attach if necessary. Asterisk facilities added this year.)
Usable
Capacity
000's
Gal.
Type of
Reservoir Construction
(Elevated,Pres- (Wood, Steel
urized, Boosted
Page 10
SYSTEM ENGINEERING DATA
(continued)
For Year Ended 2013
Pump information for ALL system pumps, including wells and boosters.
Rated
Capacity
]f Wells are metered:
What was the total amount pumped this year?
What was the total amount pumped during peak month? December
What was the total amount pumped on the peak day? December 4th
lf customers are metered, what was the total amount sold in peak month?
Was your system designed to supply fire flows?
lf Yes: What is current system rating?
How many times were meters read this year?
During which months?
How many additional customers could be served with no system improvements
except a service line and meter?
How many of those potential additions are vacant lots?
Are backbone plant additions anticipated during the coming year?
lf Yes, aftach an explanation of projects and anticipated costst
ln what year do you anticipate that the system capacity (supply, storage or distribution)
will have to be expanded?
Discharge
Pressure
Energy
Used
This Year
11,315,300.00
2013 2,135,600.00
2013 221,500.00
Yes
class 5
Designation or Location Horse
Power& Tvoe of Pumo*"
WELL #4
WELL #5
WELL #6
* Submit pump curyes unless previously provided or unavailable. Asterisk facilities added this year.
Attach additional sheets if inadequate space is available on this page.
52
52
NO10
1',1
Rev 3/02 Page 1 1
unknown
Name: RESORTWATERCOMPAN
SYSTEM ENGINEERING DATA
(continued)
For Year Ended 2013
1 Pipe
Size
8 INCH AND OTHERS
2 Metered:
2A Residential
28 Commercial
2C lndustrial
3 Flat Rate:
3A Residential
38 Commercial
3C lndustrial
Private Fire Protection
Public Fire Protection
Street Sprinkling
Municipal, Other
Other Water Utilities
FEET OF MAINS
ln Use
Beginning
Of Year
457 FT.
CUSTOMER STATISTICS
lnstalled
During
Year
Abandoned
During
Year
ln Use
End of
Year
25,457 FT.
6
7
Rev 3/02
TOTALS (Add lines 2 through 8)
Page 12
GERTIFICATE
G*,-{eu*o-t< / Rc,V QxteUELWE, the undersigned
and
of the
utility, on our oath do severally say that the foregoing report has been prepared under our direction,
from the original books, papers and records of said utility; that we have carefully examined same, and
declare the same to be a conect statement of the business and affairs of said utility for the period
covered by the report in respect to each and every matter and thing therin set forth, to the best of our
knowledge, information and belief.
My commission Expires /D <
---T
State of ldaho
(Chief Officer)
(Officer in Charge of Accounts)
Rev 3/02 Page 13
gd Uexcel/jnel son/anul rpts^irtrannualrpt
MOUNTAIN UTILITY COMPANY
WATER - WASTEWATER - CABLE TV . ROADS
February 'l ,2013
To Our Customers:
This is a summary of the rules for deposit and termination of service for all Resort Water Company customers as
determined by the ldaho Public Utilities Commission (IPUC). These rules cover the rights and responsibilities of the
customer and the utility. An explanation of our rate schedule has also been included.
Questions concerning this information may be directed to:
Resort Water Company
165 Village Lane , Suite A
Sandpoint, ldaho 83864
[phone]
or
IPUC
Consumer Assistance
Post Office Box 83720
Boise, ldaho 83720-007 4
[phone]
1-800-432-0369
Rate Schedule lnformation
Most Resort Water Company customers are billed under the following flat rate schedule. However, some customers may
be billed under other specific tariffs. Please call the Resort Water Company if there are any questions about the rate used
for your billing.
General Flat Rate Service
Resort Water Company bills each current customer each month. The bill is a flat rate of $44.80 per Equivalent
Residential Unit (ERU).
Miscellaneous Charges
Resort Water Company believes that the cost of providing special services should be borne by those customers
responsible for incurring the costs. The handling of returned checks, accounts that are disconnected for non-payment and
after hour service are some examples of special services. These miscellaneous charges are as follows:o Returned checks will be assessed a $15.00 handling fee.. Reconnection of service due to termination for non-payment if the service is interrupted for less than 30 days is
$20.00 during normal business hours and $60.00 if after hours.
Reconnection of service due to any reason if the service is interrupted for greater than 30 days can be
calculated based on the tariff charged for four months during normal business hours and can be calculated
based on the tariff charged for four months plus $60.00 if after business hours.. Field collection trip charge is $15.00
ln most cases, these fees must be paid prior to service being granted or restored.
Deposits/Payment Guarantees
The IPUC service rules allow utilities to ask for deposits or payment guarantees under specific conditions. At this time,
Resort Water Company does not require deposits or payment guarantees.
Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, Resort Water Company may deny or terminate water service for one of the following
reasons:1. Nonpayment of a past due billing, payment of a past due billing with any check not honored by the bank, or
insufficient funds on an electronic payment;
2. Failure to abide by the terms of a payment arrangement;3. Obtaining service by misrepresentation of identity;
4. Willfully wasting service through improper equipment or otherwise;5. Failure to apply for service.
Termination without Prior Notice
Resort Water Company may deny or terminate water service without prior notice for one of the following reasons:1. A situation exists that is immediately dangerous to life, physical safety or property;
2. To prevent a violation of federal, state or local safety or health codes;3. Service is obtained, diverted or used without the authorization of Resort Water Company;4. Resort Water Company has diligently attempted to notify the customer of termination and has been unable to
make contact;5. lf ordered by any court, the Commission, or any other duly authorized public authority.
Notification
1 . A billing may be considered past due fifteen (15) days after the billing date. A written notice of termination must
be mailed at least seven (7) days before the proposed termination date.2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the
customer in person or by telephone.3. lf service is terminated, a notice will be left at the property advising the customer of the necessary steps to have
service restored.
Only a twenty-four (241hour notice is required if:4. The initial payment of a payment arrangement is not made or the initial payment is made with a check not
honored by the bank;5. Payment is made by check to a company representative at the premises to prevent termination and the check is
not honored by the bank.
Additional Notice
lf service is not terminated within twenty-one (21) calendar days after the proposed termination date, Resort Water will
begin the notice process again with the seven (7) day written notice.
Payment Arrangements and Special Circumstances
lf the customer cannot pay the billing in full or receives a notice of termination, payment arrangements can be made to
avoid termination of service. Please call the Resort Water Company at [phone].
lf the customer cannot pay the billing and a member of the household is seriously ill or there is a medical emergency,
Resort Water will postpone termination of service for thirty (30) days. A written certificate is required from a licensed
physician or public health official stating the name of the person who is ill and the name, title, and signature of the person
certifying the serious illness or medical emergency.
Restriction on Termination of Service
Service cannot be terminated if:1. The past due billing is less than $50.00 or two (2) months of service, whichever is less;2. The unpaid billing is for service to another customer;3. The billing is for charges other than water service.
Service cannot be disconnected on Friday after 2:00pm, on Saturday, Sunday, legal holidays recognized by the state of
ldaho, or after 2:00 pm on any day immediately preceding any legal holiday. Service may be terminated only between the
hours of 8:00 am and 4:00 pm.
The employee sent to the premises to terminate service will identify himself/herself to the customer and state the purpose
of the visit. This employee is authorized to accept payment in full on the account.
lf service is terminated for any one of the conditions listed, Resort Water has employees available for reconnection as
soon as the situation is corected.
Complaint Procedure
lf at any time there is a complaint concerning termination of service, policies and practices, or any other matter regarding
our service, please contact Resort Water in person, by telephone or in writing. The complaint will be investigated
promptly and thoroughly. The customer will be notified orally or in writlng of the results of the investigation, and we will
make every effort to resolve the complaint.
lf the customer is dissatisfied with the proposed resolution of the complaint, the IPUC may be asked to review the matter.
The service will not be disconnected while the complaint is being investigated by the utility or the IPUC.
MONTH 2O1O
January 1,391,382
Febuary 1j29,640
March 1,131,264April 807,048May 721,360June 980,232July 1 ,350,196August 1,282,636
September 932,272
October 544,756
November 1,309,396
December 2,599,940
0
2011
1,453,624
1,294,456
1,197,332
906,576
802,924
849,344
1,146,244
1 ,132,900
832,564
668,800
996,332
1,392,504
2,O12
1,391,088
1,435,312
1,131,424
979,304
530,472
487,048
1,094,616
1,229,696
909,288
587,704
1,435,848
1,483,959
2013
1,479,800
1,314,400
1,163,300
745,900
629,400
834,100
1,631,600
1,665,400
1 ,1 05,1 00
729,700
1,421,100
2,135,600
14,190,122 12,673,600 12,695,759 14,955,400
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MOUNTAIN UTILITY COMPANY
WATER - WASTEWATER - CABLE TV - ROADS
February 1,2013
To Our Customers:
This is a summary of the rules for deposit and termination of service for all Resort Water Company customers as
determined by the ldaho Public Utilities Commission (IPUC). These rules cover the rights and responsibilities of the
customer and the utility. An explanation of our rate schedule has also been included.
Questions concerning this information may be directed to:
Resort Water Company
165 Village Lane , Suite A
Sandpoint, ldaho 83864
[phone]
or
IPUC
Consumer Assistance
Post Office Box 83720
Boise, ldaho 837 20-007 4
[phone]
1-800-432-0369
Rate Schedule lnformation
Most Resort Water Company customers are billed under the following flat rate schedule. However, some customers may
be billed under other specific tariffs. Please call the Resort Water Company if there are any questions about the rate used
for your billing.
General Flat Rate Service
Resort Water Company bills each cunent customer each month. The bill is a flat rate of $44.80 per Equivalent
Residential Unit (ERU).
Miscellaneous Charges
Resort Water Company believes that the cost of providing special services should be borne by those customers
responsible for incurring the costs. The handling of retumed checks, accounts that are disconnected for non-payment and
after hour service are some examples of special services. These miscellaneous charges are as follows:r Returned checks will be assessed a $15.00 handling fee.. Reconnection of service due to termination for non-payment if the service is interrupted for less than 30 days is
$20.00 during normal business hours and $60.00 if after hours.. Reconnection of service due to any reason if the service is interrupted for greater than 30 days can be
calculated based on the tariff charged for four months during normal business hours and can be calculated
based on the tariff charged for four months plus $60.00 if after business hours.. Field collection trip charge is $15.00
ln most cases, these fees must be paid prior to service being granted or restored.
Deposits/Payment Guarantees
The IPUC service rules allow utilities to ask for deposits or payment guarantees under specific conditions. At this time,
Resort Water Company does not require deposits or payment guarantees.
Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, Resort Water Company may deny or terminate water service for one of the following
reasons:1. Nonpayment of a past due billing, payment of a past due billing with any check not honored by the bank, or
insufficient funds on an electronic payment;2. Failure to abide by the terms of a payment anangement;3. Obtaining service by misrepresentation of identity;
4. Willfully wasting service through improper equipment or otherwise;5. Failure to apply for service.
Termination without Prior Notice
Resort Water Company may deny or terminate water service without prior notice for one of the following reasons:1. A situation exists that is immediately dangerous to life, physical safety or property;2. To prevent a violation of federal, state or local safety or health codes;3. Service is obtained, diverted or used without the authorization of Resort Water Company;4. Resort Water Company has diligently attempted to notify the customer of termination and has been unable to
make contact;5. lf ordered by any court, the Commission, or any other duly authorized public authority.
Notification
1 . A billing may be considered past due fifteen (15) days after the billing date. A written notice of termination must
be mailed at least seven (7) days before the proposed termination date.2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the
customer in person or by telephone.3. lf service is terminated, a notice will be left at the property advising the customer of the necessary steps to have
service restored.
Only a twenty-tour (24) hour notice is required if:4. The initial payment of a payment arrangement is not made or the initial payment is made with a check not
honored by the bank;5. Payment is made by check to a company representative at the premises to prevent termination and the check is
not honored by the bank.
Additional Notice
lf service is not terminated within twenty-one (21) calendar days after the proposed termination date, Resort Water will
begin the notice process again with the seven (7) day written notice.
Payment Arrangements and Special Circumstances
lf the customer cannot pay the billing in full or receives a notice of termination, payment arrangements can be made to
avoid termination of service. Please call the Resort Water Company at [phone].
lf the customer cannot pay the billing and a member of the household is seriously ill or there is a medical emergency,
Resort Water will postpone termination of service for thirty (30) days. A written certificate is required from a licensed
physician or public health official stating the name of the person who is ill and the name, title, and signature of the person
certifying the serious illness or medical emergency.
Restriction on Termination of Service
Service cannot be terminated if:1. The past due billing is less than $50.00 or two (2) months of service, whichever is less;2. The unpaid billing is for service to another customer;3. The billing is for charges other than water service.
Service cannot be disconnected on Friday after 2:00pm, on Saturday, Sunday, legal holidays recognized by the state of
ldaho, or after 2:00 pm on any day immediately preceding any legal holiday. Service may be terminated only between the
hours of 8:00 am and 4:00 pm.
The employee sent to the premises to terminate service will identify himself/herself to the customer and state the purpose
of the visit. This employee is authorized to accept payment in full on the account.
lf service is terminated for any one of the conditions listed, Resort Water has employees available for reconnection as
soon as the situation is corrected.
Complalnt Procedure
lf at any time there is a complaint concerning termination of service, policies and practices, or any other matter regarding
our service, please contact Resort Water in person, by telephone or in writing. The complaint will be investigated
promptly and thoroughly. The customer will be notified orally or in writing of the results of the investigation, and we will
make every effort to resolve the complaint.
lf the customer is dissatisfied with the proposed resolution of the complaint, the IPUC may be asked to review the matter,
The service will not be disconnected while the complaint is being investigated by the utility or the IPUC.