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HomeMy WebLinkAbout2011Annual Report.pdfRW ANNUAL REPORT _ ID ) m L In OF NAME TOM TRULOCK/DEBBIE HARPER RESORT WATER CO 165 VILLAGE LANE STE A SANDPOINT ID 83864 TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDED 2011 ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDING 2011 COMPANY INFORMATION 1 Give full name of utility Resort Water Company, Inc. 2 Date of Organization 11/19/98 3 Organized under the laws of the state of Minnesota 4 Address of Principal Office (number & street) 165 Village lane, Suite A 5 P.O. Box (if applicable) 6 City Sandpoint 7 State Idaho 8 Zip Code 83864 9 Organization (proprietor, partnership, corp.) Corporation 10 Towns, Counties served Schweitzer Mountain - a portion of township 58N section 20 11 Are there any affiliated companies? (yes or n Yes If yes, attach a list with names, addresses & descriptions. Explain any services provided to the utility. 12 Contact Information Name Phone No. President (Owner) Vice President Secretary General Manager/Director Thomas Trulock 208-255-3046 Complaints or Billing Debra A. Harper 208-255-3042 Engineering Third Party Emergency Service James Lackey 208-255-3045 Accounting Debra A. Harper 208-255-3042 13 Were any water systems acquired during the year or any additions/deletions made to the service area during the year? NO If yes, attach a list with names, addresses & descriptions. Explain any services provided to the utility. 14 Where are the Company's books and records kept? Street Address 165 Village Lane, Suite A City Sandpoint State Idaho Zip 83864 NAME: Resort Water Company, Inc. COMPANY INFORMATION (Cont.) For the Year Ended 2011 15 Is the system operated or maintained under a service contract? No 16 If yes: With whom is the contract? When does the contract expire? What services and rates are included? 17 Is water purchased for resale through the sy: NO 18 If yes: Name of Organization Name of owner or operator Mailing Address City State Zip Gallons/CCF $Amount Water Purchased 19 Has any system(s) been disapproved by the Idaho Department of Environmental Quality?___________________ If yes, attach full explanation 20 Has the Idaho Department of Environmental Quality recommended any improvements? No If yes, attach full explanation 21 Number of Complaints received during year ( 0 Quality of Service 0 High Bills 0 Disconnection 0 22 Number of Customers involuntarily disconne 0 23 Date customers last received a copy of the Summary of Rules required by IDAPA 31.21.01.701? February-11 Attach a copy of the Summary Exhibit B 24 Did significant additions or retirements from the Plant Accounts occur during the year? no If yes, attach full explanation and an updated system map NAME: Resort Water Company, Inc. REVENUE & EXPENSE DETAIL For the Year Ended SUB ACCT DESCRIPTION 400 REVENUES 1 460 Unmetered Water Revenue 225,379.44 2 461.1 Metered Sales - Residential 3 461.2 Metered Sales - Commercial, Industrial 4 462 Fire Protection Revenue 5 464 Other Water Sales Revenue - 6 465 Irrigation Sales Revenue 7 466 Sales for Resale 8 400 Total Revenue (Add Lines 1 - 7) 225,379.44 (also enter result on Page 4, line 1) Booked to Acct# 9 * DEQ Fees Billed separately to customers Booked to Acct# 10 ** Hookup or Connection Fees Collected Booked to Acct # 11 ***Commission Approved Surcharges Collected 401 OPERATING EXPENSES 12 601.1- Labor - Operation & Maintenance 42,524.44 13 601.7 Labor - Customer Accounts 5,666.00 14 602 Labor - Administrative & General 5,666.00 15 603 Salaries, Officers & Directors 20,307.72 16 604 Employee Pensions & Benefits 8,063.67 17 610 Purchased Water 18 615-1( Purchased Power & Fuel for Power 2,531.01 19 618 Chemicals 1,192.21 20 620.1- Materials & Supplies - Operation & Maint. 13,581.03 21 620.7- Materials & Supplies - Administrative & General 22 631-3z Contract Services - Professional 7,763.40 23 635 Contract Services - Water Testing 1,639.41 24 636 Contract Services - Other 3,875.00 25 641-4 Rentals - Property & Equipment 150.02 26 650 Transportation Expense 5,713.99 27 656-5 Insurance 8,317.81 28 660 Advertising 29 666 Rate Case Expense (Amortization) 30 667 Regulatory Comm. Exp. (Other except taxes) 31 670 Bad Debt Expense - 32 675 Miscellaneous 72.20 33 Total Operating Expenses (Add lines 12 - 32, also enter on Pg 4, line 2) 127,063.91 NAME: Resort Water Company, Inc. INCOME STATEMENT For the Year Ended SUB ACCT DESCRIPTION i Revenue (From Page 3, line 8) 225,379.44 2 Operating Expenses (From Page 3, line 33) 127,063.91 2011 3 403 Depreciation Expense 26,283.72 4 406 Amortization, Utility Plant Aquisition Adj. 5 407 Amortization Exp. - Other 6 408.1C Regulatory Fees (PUC) 323.59 7 408.11 Property Taxes 4,621.80 8 408.1; Payroll Taxes 8,243.18 9A 408. 12 Other Taxes (list) - 9B - 9C 9D 10 409.1C Federal Income Taxes 6,900.00 11 409.11 State Income Taxes 12 410.1C Provision for Deferred Income Tax - Federal 13 410.11 Provision for Deferred Income Tax - State 14 411 Provision for Deferred Utility Income Tax Credits 15 412 Investment Tax Credits - Utility 16 Total Expenses from operations before interest (add lines 2-15) 173,436.20 17 413 Income From Utility Plant Leased to Others 18 414 Gains (Losses) From Disposition of Utility Plant Net Operating Income (Add lines 1, 17 &18 less line 16) 20 415 Revenues, Merchandizing Jobbing and Contract Work 21 416 Expenses, Merchandizing, Jobbing & Contracts 22 419 Interest & Dividend Income 23 420 Allowance for Funds used During Construction 24 421 Miscellaneous Non-Utility Income 25 426 Miscellaneous Non-Utility Expense 26 408.2( Other Taxes, Non-Utility Operations 27 409-2( Income Taxes, Non-Utility Operations 28 Net Non-Utility Income (Add lines 20,22,23 & 24 less lines 2 1,25,26, & 27) 29 Gross Income (add lines 19 & 28) 30 427 Interest Exp. on Long-Term Debt 31 428 Other Interest Charges 32 NET INCOME (Line 29 less lines 30 & 31), (Also Enter on Pg 9, Line 2) NAME: Resort Water Company, Inc. ACCOUNT 101 PLANT IN SERVICE DETAIL For the Year Ended Balance Added Removed Beginning During During SUB ACCT DESCRIPTION of Year Year Year 51,943.24 - 51,943.24 37.28 51,905.96 2011 Balance End of Year 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 301 Organization 302 Franchises and Consents 303 Land & Land Rights 304 Structures and Improvements 305 Collecting & Impounding Reservoirs 306 Lake, River & Other Intakes 307 Wells 308 Infiltration Galleries & Tunnels 309 Supply Mains 310 Power Generation Equipment 311 Power Pumping Equipment 320 Purification Systems 330 Distribution Reservoirs & Standpipes 331 Trans. & Distrib. Mains & Accessories 333 Services 334 Meters and Meter Installations 335 Hydrants 336 Backflow Prevention Devices $ - - $ - - $ - - $ 202,291.82 202,291.82 $ 1,035,599.49 1,035,599.49 $ - - $ - $ - - $ 20,954.51 20,954.51 $ - - $ - - $ 16,613.01 16,613.01 $ - - $ - - $ - - $ - - $ 3,941.91 3,941.91 $ - - 19 20 21 22 23 24 25 26 27 28 339 340 341 342 343 344 345 346 347 348 Other Plant & Misc. Equipment Office Furniture and Equipment Transportation Equipment Stores Equipment Tools, Shop and Garage Equipment Laboratory Equipment Power Operated Equipment Communications Equipment Miscellaneous Equipment Other Tangible Property $ - $ - $ 7,741.65 $ - $ - $ - $ - $ - $ - $ - $ 29 TOTAL PLANT IN SERVICE I - - (Add lines 1 - 28) Enter beginning & end of year totals onPg 7, Line 1 NAME: Resort Water Company, Inc. ACCUMULATED DEPRECIATION ACCOUNT 108.1 DETAIL For the Year Ended 7,741.65 1,287,142.39 SUB ACCT Depreciation Rate DESCRIPTION % Balance Balance Increase Beginning End of or of Year Year (Decrease) 1 304 Structures and Improvements 2 305 Collecting & Impounding Reservoirs 2%,2.5% 3 306 Lake, River & Other Intakes 4 307 Wells 5 308 Infiltration Galleries & Tunnels 6 309 Supply Mains 7 310 Power Generation Equipment 8 311 Power Pumping Equipment 9 320 Purification Systems 10 330 Distribution Reservoirs & Standpipes 11 331 Trans. & Distrib. Mains & Accessories 12 333 Services 13 334 Meters and Meter Installations 14 335 Hydrants 15 336 Backflow Prevention Devices 16 339 Other Plant & Misc. Equipment 17 340 Office Furniture and Equipment 18 341 Transportation Equipment 19 342 Stores Equipment 20 343 Tools, Shop and Garage Equipment 21 344 Laboratory Equipment 22 345 Power Operated Equipment 23 346 Communications Equipment 24 347 Miscellaneous Equipment 25 348 Other Tangible Property 26 TOTALS (Add Lines 1 - 25) nter beginning & end of year totals on Pg 7, Line 7 NAME: Resort Water Company, Inc. BALANCE SHEET ASSETS SUB ACCT DESCRIPTION 2.0% 2.0% 4.0% 2.0% 20.0% 42,895.83 46,445.83 3,550.00 140,880.01 162,451.26 21,571.25 - - - 4,570.76 4,989.86 419.10 - - 6,755.95 7,420.47 664.52 - - - - 859.49 938.34 78.85 - - - - - - - - - - - - 195,962.04 222,245.76 26,283.72 For the Year Ended 2011 Balance Balance Increase Beginning End of or of Year Year (Decrease) 1 2 3 4 5 101 102 103 105 114 Utility Plant in Service (From Pg 5, Line 29) Utility Plant Leased to Others Plant Held for Future Use Construction Work in Progress Utility Plant Aquisition Adjustment 1,287,142.39 1,287,142.39 - - - - - 6 Subtotal (Add Lines 1 - 5) 7 108 Accumulated Depreciation (From Pg 6, Line 26) 8 108 Accum. Depr. - Utility Plant Lease to Others 9 108 Accum. Depr. - Property Held for Future Use 10 110 Accum. Amort. - Utility Plant in Service 11 110 Accum. Amort. - Utility Plant Lease to Others 12 115 Accumulated Amortization - Aquisition Adj. 13 Net Utility Plant (Line 6 less lines 7 - 12) 14 123 Investment in Subsidiaries 15 125 Other Investments 16 Total Investments (Add lines 14 & 15) 17 131 Cash 18 135 Short Term Investments 19 141 Accts/Notes Receivable - Customers 20 142 Other Receivables 21 145 Receivables from Associated Companies 22 151 Materials & Supplies Inventory 23 162 Prepaid Expenses 24 173 Unbilled (Accrued) Utility Revenue 25 143 Provision for Uncollectable Accounts 26 Total Current (Add lines 17 - 24, less line 25) 27 181 Unamortized Debt Discount & Expense 28 183 Preliminary Survey & Investigation Charges 29 184 Deferred Rate Case Expenses 30 186 Other Deferred Charges 31 Total Assets (Add lines 13, 16 & 26 - 30) NAME: Resort Water Company, Inc. BALANCE SHEET LIABILITIES & CAPITAL SUB ACCT DESCRIPTION 1,287,142.39 1,287,142.39 - 195,962.04 222,245.76 26,283.72 - - - - - 1,091,180.35 1,064,896.63 (26,283.72 - - - - - - 13,911.46 18,680.48 4,769.02 - - - - - 13,911.46 18,680.48 4,769.02 - - - - - 1,105,091.81 1,083,577.11 (21,514.70) For the Year Ended 2011 Balance Balance Increase Beginning End of or of Year Year (Decrease) 1 201-3 Common Stock 2 204-6 Preferred Stock 3 207-1: Miscellaneous Capital Accounts 4 214 Appropriated Retained Earnings 5 215 Unappropriated Retained Earnings 6 216 Reacquired Capital Stock 7 218 Proprietary Capital 8 Total Equity Capital (Add Lines 1-5+7 less line 6) 9 221-2 Bonds 10 223 Advances from Associated Companies 11 224 Other Long - Term Debt 12 231 Accounts Payable 13 232 Notes Payable 14 233 Accounts Payable - Associated Companies 15 235 Customer Deposits (Refundable) 16 236.11 Accrued Other Taxes Payable 17 236.1 Accrued Income Taxes Payable 18 236 Accrued Taxes - Non-Utility 19 237-4( Accrued Debt, Interest & Dividends Payable 20 241 Misc. Current & Accrued Liabilities 21 251 Unamortized Debt Premium 22 252 Advances for Construction 23 253 Other Deferred Liabilities 433,926.46 433,926.46 - 433,926.46 433,926.46 - 11,569.161 7,543.72 (4,025.44) 24 255 Accumulated Investment Tax Credits - Utility 25 255 Accum. Investment Tax Credits - Non-Utility NAME SYS-1 1 2 TOT 3 261-5 Operating Reserves 271 Contributions in Aid of Construction 272 Accum. Amort. of Contrib. in Aid of Const. ** 281-3 Accumulated Deferred Income Taxes Total Liabilities (Add lines 9 - 29) TOTAL LIABILITIES & CAPITAL ( Add lines 8 & 30) ** Only if Commission Approved Resort Water Company, Inc. EMENTOF RETAINED EARNINGS Retained Earnings Balance @ Beginning of Year Amount Added from Current Year Income (From Pg 4, Line 32) Other Credits to Account Dividends Paid or Appropriated Other Distributions of Retained Earnings Retained Earnings Balance @1 End of Year AL STOCK DETAIL Description (Class, Par Value etc.) common, 1 class IL OF LONG-TERM DEBT Interest Description Rate 11,569.16 7,543.72 (4,025.44) 445,495.62 441,470.18 (4,025.44) For the Year Ended 2011 224,822.67 51,905.96 276,728.63 No. Shares No. Shares Dividends Authorized Outstanding Paid 100.00 Year-end Interest Interest Balance Paid Accrued None Totals Resort Water Company, Inc. EM ENGINEERING DATA Provide an updated system map if significant changes have been Water Supply: Rated Capacity Pump Designation or location (gpm) (hp) - - For the Year Ended 2011 made to thesystem during the year. Type of Water Treatment: Supply (None, Chlorine Annual Source Fluoride Production (Well, Spring, Filter etc.) (000's Gal.) Surface Wtr) (gpm) well Well #4 5 CL2 soda ash well Well #5 5 CL2 soda ash well Well #6 2 CL2 soda ash LS - System Storage: Total Type of usable Reservoir Construction 26 27 28 29 30 31 NAMI STA1 1 2 3 4 5 6 CAPI 7 DET Capacity 000's Storage Designation or Location Gal. Capacity (Elevated (Wood, 000's Pressurized Steel Gal. Boosted) Concrete) Reservoir #1 45,000.00 45,000.00 Concrete Reservoir #2 60,000.00 60,000.00 Concrete Reservoir #3 200,000.00 200,000.00 Concrete (Duplicate form and attach if necessary. Asterisk facilities added this year.) Resort Water Company, Inc. EM ENGINEERING DATA Continued For the Year Ended Pump information for ALL system pumps, including wells and boosters. Rated Rated Discharge Horse power Capacity Pressure Designation or Location & Type of Pump** (hp) (gpm) (psi) 2011 Energy used this Year (Kwh) Well #4 5hp 60.00 n/a Well #5 5hp 120.00 n/a Well #6 2hp 70.00 n/a i additional sheets if inadequate space is available on this page. If Wells are metered: What was the total amount pumped this year? 000's gal. What was the total amount pumped during peak month? 000's gal. What was the total amount pumped on the peak day? gal. If customers are metered, what was the total amount sold in peak month? 000's gal. Was your system designed to supply fire flows? If Yes: What is current system rating? How many times were meters read this year? During which months? How many additional customers could be served with no system improvements except a service line and meter? How many of those potential additions are vacant lots? Are backbone plant additions anticipated during the coming year? ____________ attach an explanation of projects and anticipated costs! [ In what year do you anticipate that the system capacity (supply, storage or distribution) will have to be expanded? Resort Water Company, Inc. EM ENGINEERING DATA Continued For the Year Ended 11,169,552.00 1,397,464.00 125,800.00 Yes Class 5 52.00 all none 2011 In Use Installed Abandoned In Use 1 Pipe Beginning During During End of Size Of Year Year Year Year NAME SYST 4 Attac 5 6 7 8 9 10 If Ye! 11 NAME SYSTEM FEET OF MAINS CUSTOMER STATISTICS Number of Customers Thousands of Gallons Sold This Year Last Year This Year Last Year 281 126 280 126 FEE 407 406 0 0 2 Metered: 2A Residential 2B Commercial 2C Industrial 3 Flat Rate: 3A Residential 38 Commercial 3C Industrial 4 Private Fire Protection 5 Public Fire Protection 6 Street Sprinkling 7 Municipal, Other 8 Other Water Utilities TOTALS (Add lines 2 through 8) CERTIFICATE State of Idaho ) ss County of WE, the ursigned (QIlt ( F 1JIOCJ and ELt1jQI of the t1.j',_Lnd utility, on our oath do severally say that the foregoing report has been prepared under our direction, from the original books, papers and records of said utility; that we have carefully examined same, and declare the same to be a correct statement of the business and affairs of said utility for the period covered by the report in respect to each and every matter and thin •n set forth, to the best of our knowledge, information and belief. (Chief Officer) icer in Charge of Accounts) Subscribed and Sworn to Before Me %%I$IIIIIIIlPIIIIlflhI$UftIftU, Debra A. Harper dft this/ day of_______________ ______ • Notary Public '. State of Idaho - NOTARY PUBLIC My Commission Expires gdk/excel/jnelsofl/anUIrPts/WtrannualrPt Resort Water Co., Inc 2011 Annual Report EXHIBIT A: AFFILIATED COMPANIES Affiliate Schweitzer Utility Company LLC 165 Village Lane, Suite A Sandpoint, ID 83864 Schweitzer Mountain Real Estate LLC 10000 Schweitzer Mt. Road Sandpoint, Idaho 83864 Services Provided This company provides sewer, main road snowplowing as well as parking lots and cable TV services to Schweitzer Mountain. All employees who do work for the Company are employees of this company. The Company is operated from the offices of the Schweitzer Utility Company, and costs in common are allocated between the 4 operations (sewer, water, cable TV and roads). This company owns the land that the Company operates it's wells and reservoirs on. Schweitzer Mountain Ski Operations LLC This company provides the company's offices, office phones, tech services, human resources 10000 Schweitzer Mt. Road services and the CEO oversees the finances of the Company. Sandpoint, Idaho 83864 Schweitzer Mountain LLC This company owns the shares of the Company. 10000 Schweitzer Mt. Road Sandpoint, Idaho 83864 Schweitzer Mountain Facilities LLC This company owns land and does not provide a service to the Company. 10000 Schweitzer Mt. Road Sandpoint, Idaho 83864 Mountain Utility Company Schweitzer Mountain Resort Water Production Summary PWS-1 090123 Month 1997 1998 1999 2000 2001 2002 2003 January 1,774,478 2,397,836 2,231,701 2,345,602 2,035,015 1,656,879 1,689,310 Febuary 1,585,973 2,709,946 1,791,536 3,811,633 1,832,661 1,428,115 1,433,386 March 1,644,187 2,136,610 1,794,193 1,805,904 1,844,999 1,409,596 1,350,499 April 897,960 1,170,626 828,105 1,032,984 1,154,339 858,902 695,256 May 920,907 1,191,149 1,461,767 697,500 1,105,749 477,471 540,320 June 1,038,634 1,186,532 970,568 730,286 803,459 710,795 541,978 July 1,547,588 1,599,330 1,138,930 1,103,338 802,984 2,095,741 1,333,519 August 1,793,036 2,015,326 1,327,305 1,362,970 864,352 2,489,739 1,217,132 September 1,221,595 2,313,454 1,187,414 968,652 812,131 1,455,721 843,697 October 880,965 846,349 724,330 1,018,262 576,777 719,134 605,399 November 1,191,366 999,897 741,232 1,396,917 612,315 1,184,846 863,592 December 2,319,781 2,291,064 2,209,565 1,985,231 1,531,659 1,384,283 1,442,688 Totals: 16,816,490 20,858,088 16,406,696 18,259,279 13,976,440 15,871,222 12,556,776 MONTH 2005 2006 2007 2008 2009 2010 2011 January 1,399,420 2,469,014 3,386,459 1,432,316 1,391,382 1,453,624 1,397,464 Febuary 1,631,853 1,838,445 4,270,587 1,236,474 1,129,640 1,294,456 1,174,940 March 467,500 1,678,038 1,916,596 1,316,672 1,131,264 1,197,332 1,109,648 April 549,617 863,059 605,663 1,539,310 807,048 906,576 815,140 May 527,873 610,136 564,425 665,122 721,360 802,924 460,624 June 509,253 663,830 910,996 907,494 980,232 849,344 551,856 July 1,134,947 1,279,697 1,763,741 1,373,954 1,350,196 1,146,244 714,528 August 1,291,612 1,679,493 2,143,461 1,389,606 1,282,636 1,132,900 1,125,912 September 1,019,502 1,495,461 1,025,053 813,028 932,272 832,564 902,248 October 770,431 1,932,301 667,514 625,954 544,756 668,800 484,144 November 1,484,599 2,235,927 1,714,369 1,254,082 1,309,396 996,332 1,315,792 December 2,874,201 3,290,745 1,947,269 2,431,206 2,599,940 1,392,504 1,117,256 Totals: 13,660,808 20,036,146 20,916,133 14,985,218 14,180,122 12,673,600 11,169,552 2004 1,782,552 1,561,746 1,404,054 812,494 542,199 665,026 1,065,221 1,133,629 637,793 537,251 537,203 1,552,912 12,232,080 2012 2994940 February 1, 2011 To Our Customers: This is a summary of the rules for deposit and termination of service for all Resort Water Company customers as determined by the Idaho Public Utilities Commission (IPUC). These rules cover the rights and responsibilities of the customer and the utility. An explanation of our rate schedule has also been included. Questions concerning this information may be directed to: Resort Water Company 165 Village Lane , Suite A Sandpoint, Idaho 83864 (208) 255-3042 AN IPUC Consumer Assistance Post Office Box 83720 Boise, Idaho 83720-0074 (208) 334-0369 1-800-432-0369 Rate Schedule Information Most Resort Water Company customers are billed under the following flat rate schedule. However, some customers may be billed under other specific tariffs. Please call the Resort Water Company if there are any questions about the rate used for your billing. General Flat Rate Service Resort Water Company bills each current customer each month. The bill is a flat rate of $44.80 per Equivalent Residential Unit (ERU). Miscellaneous Charges Resort Water Company believes that the cost of providing special services should be borne by those customers responsible for incurring the costs. The handling of returned checks, accounts that are disconnected for non-payment and after hour service are some examples of special services. These miscellaneous charges are as follows: • Returned checks will be assessed a $15.00 handling fee. • Reconnection of service due to termination for non-payment if the service is interrupted for less than 30 days is $20.00 during normal business hours and $60.00 if after hours. • Reconnection of service due to any reason if the service is interrupted for greater than 30 days can be calculated based on the tariff charged for four months during normal business hours and can be calculated based on the tariff charged for four months plus $60.00 if after business hours. • Field collection trip charge is $15.00 In most cases, these fees must be paid prior to service being granted or restored. Deposits/Payment Guarantees The IPUC service rules allow utilities to ask for deposits or payment guarantees under specific conditions. At this time, Resort Water Company does not require deposits or payment guarantees. Rules for Termination of Service Termination with Prior Notice With proper customer notification, Resort Water Company may deny or terminate water service for one of the following reasons: 1.Nonpayment of a past due billing, payment of a past due billing with any check not honored by the bank, or insufficient funds on an electronic payment; 2.Failure to abide by the terms of a payment arrangement; 3.Obtaining service by misrepresentation of identity; 4.Willfully wasting service through improper equipment or otherwise; 5.Failure to apply for service. Termination without Prior Notice Resort Water Company may deny or terminate water service without prior notice for one of the following reasons: 1.A situation exists that is immediately dangerous to life, physical safety or property; 2.To prevent a violation of federal, state or local safety or health codes; 3.Service is obtained, diverted or used without the authorization of Resort Water Company; 4.Resort Water Company has diligently attempted to notify the customer of termination and has been unable to make contact; 5.If ordered by any court, the Commission, or any other duly authorized public authority. Notification 1.A billing may be considered past due fifteen (15) days after the billing date. A written notice of termination must be mailed at least seven (7) days before the proposed termination date. 2.At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the customer in person or by telephone. 3.If service is terminated, a notice will be left at the property advising the customer of the necessary steps to have service restored. Only a twenty-four (24) hour notice is required if: 4.The initial payment of a payment arrangement is not made or the initial payment is made with a check not honored by the bank; 5.Payment is made by check to a company representative at the premises to prevent termination and the check is not honored by the bank. Additional Notice If service is not terminated within twenty-one (21) calendar days after the proposed termination date, Resort Water will begin the notice process again with the seven (7) day written notice. Payment Arrangements and Special Circumstances If the customer cannot pay the billing in full or receives a notice of termination, payment arrangements can be made to avoid termination of service. Please call the Resort Water Company at (208) 255-3042. If the customer cannot pay the billing and a member of the household is seriously ill or there is a medical emergency, Resort Water will postpone termination of service for thirty (30) days. A written certificate is required from a licensed physician or public health official stating the name of the person who is ill and the name, title, and signature of the person certifying the serious illness or medical emergency. Restriction on Termination of Service Service cannot be terminated if: 1.The past due billing is less than $50.00 or two (2) months of service, whichever is less; 2.The unpaid billing is for service to another customer; 3.The billing is for charges other than water service. Service cannot be disconnected on Friday after 2:00pm, on Saturday, Sunday, legal holidays recognized by the state of Idaho, or after 2:00 pm on any day immediately preceding any legal holiday. Service may be terminated only between the hours of 8:00 am and 4:00 pm. The employee sent to the premises to terminate service will identify himself/herself to the customer and state the purpose of the visit. This employee is authorized to accept payment in full on the account. If service is terminated for any one of the conditions listed, Resort Water has employees available for reconnection as soon as the situation is corrected. Complaint Procedure If at any time there is a complaint concerning termination of service, policies and practices, or any other matter regarding our service, please contact Resort Water in person, by telephone or in writing. The complaint will be investigated promptly and thoroughly. The customer will be notified orally or in writing of the results of the investigation, and we will make every effort to resolve the complaint. If the customer is dissatisfied with the proposed resolution of the complaint, the IPUC may be asked to review the matter. The service will not be disconnected while the complaint is being investigated by the utility or the IPUC.