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ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISsim
FOR THE YEAR ENDING 2009
48
COMPANY INFORMATION
1
2
3
4
Give full name of utility
Date of Organization
Organized under the laws of the state of
Address of Principal Office (number & street)
P.O. Box (if applicable)
City
State
Sandpoint
Idaho
Resort Water Co., Inc.
11/19/98
Minnesota
165 Village Lane, Suite A.
5
6
7
8 Zip Code
9 Organization (proprietor, partnership, corp.)
10 Towns, Counties served
83864
Corporation
Bonner, Sch. Mt. port township58NSWsec. 20
11 Are there any affiliated companies? (yes or no yes
If yes, attach a list with names, addresses & descriptions. Explain any services provided to the utility.
12 Contact Information
President (Owner)of corp.
Vice President
Secretary
General Manager
Complaints or Billing
Engineering
Emergency Service
Accounting
13 Were any water systems acquired during the year or any additions/deletions made
to the service area during the year? No
Name Phone No
Tom Trulock 208-255-3046
see above
Debra A. Harper 208-255-3042
third party
Jim Lackey 208-255-3045
Debra A. Harper 208-255-3042
If yes, attach a list with names, addresses & descriptions. Explain any services provided to the utilty.
14 Where are the Company's books and records kept?
Street Address 165 Village Lane, Suite A.City SandpointState Idaho
Zip 83864
Copy of SWC Annual Report form i of 13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Co., Inc.
COMPANY INFORMATION (Cont.) For the Year Ended 12/31/2009
15 Is the system operated or maintained under a service contract? no
16 If yes: With whom is the contract?
When does the contract expire?
What services and rates are included?
17 Is water purchased for resale through the syst no
18 If yes: Name of Organization
Name of owner or operator
Mailing Address
City
State
Zip
Gallons/CCFWater Purchased I
19 Has any system(s) been disapproved by the
Idaho Department of Environmental Quality? no
$Amount
If yes, attach full explanation
20 Has the Idaho Department of Environmental Quality
recommended any improvements? no
If yes, attach full explanation
21 Number of Complaints received during year cc
Quality of Service
High Bills
Disconnection
22 Number of Customers involuntarily disconnect
23 Date customers last received a copy of the Su
of Rules required by IDAPA 31.21.01.701?
o
o
o
o
o
Feb-09
Attach a copy of the Summary
24 Did significant additions or retirements from the
Plant Accounts occur during the year? no
If yes, attach full explanation and an updated system map
Copy of SWC Annual Report form 2 of 13
"
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Co., Inc.
REVENUE & EXPENSE DETAIL For the Year Ended 12/31/2009
SUB ACCT DESCRIPTION
400 REVENUES
1 460 Unmetered Water Revenue $223,909.17
2 461.1 Metered Sales - Residential
3 461.2 Metered Sales - Commercial, Industrial
4 462 Fire Protection Revenue
5 464 Other Water Sales Revenue $2,088.52
6 465 Irrigation Sales Revenue
7 466 Sales for Resale
8 400 Total Revenue (Add Lines 1 - 7)$225,997.69
(also enter result on Page 4, line 1)Booked to Acct #
9 * DEQ Fees Billed separately to customers Booked to Acct #
10 ** Hookup or Connection Fees Collected Booked to Acct #
11 ***Commission Approved Surcharges Collected
401 OPERATING EXPENSES
12 601.1-6 Labor - Operation & Maintenance $34,876.30
13 601.7 Labor - Customer Accounts $5,466.50
14 601.8 Labor - Administrative & General $5,466.50
15 603 Salaries, Officers & Directors $19,619.00
16 604 Employee Pensions & Benefits $12,650.00
17 610 Purchased Water
18 615-16 Purchased Power & Fuel for Power $1,937.06
19 618 Chemicals $2,517.25
20 620.1-6 Materials & Supplies - Operation & Maint.$13,486.14
21 620.7-8 Materials & Supplies - Administrative & General $735.49
22 631-34 Contract Services - Professional $14,125.63
23 635 Contract Services - Water Testing $1,075.00
24 636 Contract Services - Other $3,348.79
25 641-42 Rentals - Property & Equipment $1,625.00
26 650 Transportation Expense $4,511.03
27 656-59 Insurance $8,423.02
28 660 Advertising
29 666 Rate Case Expense (Amortization)$1,984.77
30 667 Regulatory Comm. Exp. (Other except taxes)
31 670 Bad Debt Expense
32 675 Miscellaneous $730.43
33 Total Operating Expenses (Add lines 12 - 32, also enter on Pg 4, line 2)$132,577.91
Copy of SWC Annual Report form 30f13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Co., Inc.
INCOME STATEMENT For the Year Ended 12/31/2009
SUB ACCT DESCRIPTION
1 Revenue (From Page 3, line 8)$225,997.69
2 Operating Expenses (From Page 3, line 33)$132,577.91
3 403 Depreciation Expense $26,045.51
4 406 Amortization, Utility Plant Aquisition Adj.
5 407 Amortization Exp. - Other
6 408.10 Regulatory Fees (PUC)
7 408.11 Property Taxes $6,437.38
8 408.12 Payroll Taxes $8,906.09
9A 408.13 Other Taxes (list)DEQ Fees $677.74
9B
9C
9D
10 409.10 Federal Income Taxes $8,439.66
11 409.11 State Income Taxes $2,200.00
12 410.10 Provision for Deferred Income Tax - Federal
13 410.11 Provision for Deferred Income Tax - State
14 411 Provision for Deferred Utility Income Tax Credits
15 412 Investment Tax Credits - Utility
16 Total Expenses from operations before interest (add lines 2-15)$185,284.29
17 413 Income From Utility Plant Leased to Others
18 414 Gains (Losses) From Disposition of Utility Plant
19 Net Operating Income (Add lines 1, 17 &18 less line 16)$40,713.40
20 415 Revenues, Merchandizing Jobbing and Contract Work
21 416 Expenses, Merchandizing, Jobbing & Contracts
22 419 Interest & Dividend Income
23 420 Allowance for Funds used During Construction
24 421 Miscellaneous Non-Utility Income
25 426 Miscellaneous Non-Utility Expense
26 408.20 Other Taxes, Non-Utility Operations
27 409-20 Income Taxes, Non-Utility Operations
28 Net Non-Utility Income (Add lines 20,22,23 & 24 less lines 21,25,26, & 27)$
29 Gross Income (add lines 19 & 28)$40,713.40
30 427.3 Interest Exp. on Long-Term Debt
31 427.5 Other Interest Charges $1,249.27
32 NET INCOME (Line 29 less lines 30 & 31), (Also Enter on Pg 9, Line 2)$39,464.13
Copy of SWC Annual Report form 4of13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Co., Inc.
ACCOUNT 101 PLANT IN SERVICE DETAIL For the Year Ended 12/31/2009
Balance
End of
YearSUB ACCT DESCRIPTION
Balance
Beginning
of Year
Added
During
Year
Removed
During
Year
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
301 Organization $-
302 Franchises and Consents $-
303 Land & Land Rights $-
304 Structures and Improvements $202,291.82 $202,291.82
305 Collecting & Impounding Reservoirs $995,918.22 $39,681.27 $1,035,599.49
306 Lake, River & Other Intakes $-
307 Wells $-
308 Infiltration Galleries & Tunnels $-
309 Supply Mains $20,954.51 $20,954.51
310 Power Generation Equipment $-
311 Power Pumping Equipment $-
320 Purification Systems $16,613.01 $16,613.01
330 Distribution Reservoirs & Standpipes $-
331 Trans. & Distrib. Mains & Accessories $-
333 Services $-
334 Meters and Meter Installations $-
335 Hydrants $3,941.91 $3,941.91
336 Backflow Prevention Devices $-
339 Other Plant & Misc. Equipment $-
340 Office Furniture and Equipment $-
341 Transportation Equipment $7,741.65 $7,741.65
342 Stores Equipment $-
343 Tools, Shop and Garage Equipment $-
344 Laboratory Equipment $-
345 Power Operated Equipment $-
346 Communications Equipment $-
347 Miscellaneous Equipment $-
348 Other Tangible Property $-
$-
TOTAL PLANT IN SERVICE $ 1,247,461.12 $39,681.27 $-$1,287,142.3929
(Add lines 1 - 28) Enter beginning & end of year totals on Pg 7, Line 1
Copy of SWC Annual Report form 50f13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Co., Inc.
ACCUMULATED DEPRECIATION ACCOUNT 108.1 DETAIL For the Year Ended 12/31/2009
IncreaseDepreciation
Rate
Balance Balance
End ofBeginning
of Year
or
SUB ACCT DESCRIPTION %Year (Decrease)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
304 Structures and Improvements 2.0%$35,795.83 $39,345.83 $(3,550.00)
305 Collecting & Impounding Reservoirs 2%,2.5 $93,265.60 $114,598.65 $(21,333.05)
306 Lake, River & Other Intakes $-
307 Wells $-
308 Infiltration Galleries & Tunnels $-
309 Supply Mains 2.0%$3,732.58 $4,151.67 $(419.09)
310 Power Generation Equipment $-
311 Power Pumping Equipment $-
320 Purification Systems 4.0%$5,426.91 $6,091.43 $(664.52)
330 Distribution Reservoirs & Standpipes $-
331 Trans. & Distrib. Mains & Accessories $-
333 Services $-
334 Meters and Meter Installations $-
335 Hydrants 2.0%$701.81 $780.66 $(78.85)
336 Backflow Prevention Devices $-
339 Other Plant & Misc. Equipment $-
340 Office Furniture and Equipment $-
341 Transportation Equipment $-
342 Stores Equipment $-
343 Tools, Shop and Garage Equipment $-
344 Laboratory Equipment $-
345 Power Operated Equipment $-
346 Communications Equipment $-
347 Miscellaneous Equipment $-
348 Other Tangible Property $-
TOTALS (Add Lines 1 - 25)$138,922.73 $164,968.24 $(26,045.51)
Enter beginning & end of year totals on Pg 7, Line 7
Copy of SWC Annual Report form 6of13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Co., Inc.
BALANCE SHEET For the Year Ended 12/31/2009
ASSETS BalanceBalance Increase
Beginning End of or
SUB ACCT DESCRIPTION Year (Decrease)of Year
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
101 Utility Plant in Service (From Pg 5, Line 29)$1,247,461.12 $1,287,142.39 $2,534,603.51
102 Utility Plant Leased to Others $-
103 Plant Held for Future Use $-
105 Construction Work in Progress $-
114 Utility Plant Aquisition Adjustment $-
Subtotal (Add Lines 1 - 5)$1,247,461.12 $1,287,142.39 $2,534,603.51
108.1 Accumulated Depreciation (From Pg 6, Line 26)$138,922.73 $164,968.24 $(26,045.51)
108.2 Accum. Depr. - Utility Plant Lease to Others $-
108.3 Accum. Depr. - Property Held for Future Use $-
110.1 Accum. Amort. - Utility Plant in Service $-
110.2 Accum. Amort. - Utility Plant Lease to Others $-
115 Accumulated Amortization - Aquisition Adj.$-
Net Utility Plant (Line 6 less lines 7 - 12)$1,108,538.39 $1,122,174.15 $13,635.76
123 Investment in Subsidiaries $-
125 Other Investments $-
Total Investments (Add lines 14 & 15)$-$-$-
131 Cash $-
135 Short Term Investments $-
141 Accts/Notes Receivable - Customers $18,076.80 $18,205.76 $128.96
142 Other Receivables $-
145 Receivables from Associated Companies $-
151 Materials & Supplies Inventory $-
162 Prepaid Expenses $-
173 Unbilled (Accrued) Utility Revenue $-
143 Provision for Uncollectable Accounts $-
Total Current (Add lines 17 - 24, less line 25)$18,076.80 $18,205.76 $128.96
181 Unamortized Debt Discount & Expense $-
183 Preliminary Survey & Investigation Charges $-
184 Deferred Rate Case Expenses $6,104.56 $1,984.77 $(4,119.79)
186 Other Deferred Charges $-
Total Assets (Add lines 13, 16 & 26 - 30)$1,132,719.75 $1,142,364.68 $9,644.93
Copy of SWC Annual Report form 7of13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Co., Inc.
BALANCE SHEET For the Year Ended 12/31/2009
LIABILITIES & CAPITAL Balance Balance Increase
Beginning End of or
SUB ACCT DESCRIPTION Year (Decrease)of Year
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
201-3 Common Stock $433,926.46 $433,926.46
204-6 Preferred Stock
207-13 Miscellaneous Capital Accounts
214 Appropriated Retained Earnings
215 Unappropriated Retained Earnings
216 Reacquired Capital Stock
218 Proprietary Capital
Total Equity Capital (Add Lines 1-5+7 less line 6)$433,926.46 $433,926.46 $-
221-2 Bonds
223 Advances from Associated Companies
224 Other Long - Term Debt
231 Accounts Payable $6,760.72 $4,186.71 $(2,574.01)
232 Notes Payable
233 Accounts Payable - Associated Companies
235 Customer Deposits (Refundable)
236.11 Accrued Other Taxes Payable
236.12 Accrued Income Taxes Payable
236.2 Accrued Taxes - Non-Utility
237-40 Accrued Debt, Interest & Dividends Payable
241 Misc. Current & Accrued Liabilities
251 Unamortized Debt Premium
252 Advances for Construction
253 Other Deferred Liabilities
255.1 Accumulated Investment Tax Credits - Utility
255.2 Accum. Investment Tax Credits - Non-Utility
261-5 Operating Reserves
271 Contributions in Aid of Construction
272 Accum. Amort. of Contrib. in Aid of Const. **
281-3 Accumulated Deferred Income Taxes
Total Liabilities (Add lines 9 - 29)$6,760.72 $4,186.71 $(2,574.01)
TOTAL LIABILITIES & CAPITAL ( Add lines 8 & 30)$440,687.18 $438,113.17 $(2,574.01)
** Only if Commission Approved
Copy of SWC Annual Report form 8of13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Co., Inc.
STATEMENT OF RETAINED EARNINGS For the Year Ended
1 Retained Earnings Balance (Q Beginning of Year $
2 Amount Added from Current Year Income (From Pg 4, Line 32) $
3 Other Credits to Account
12/31/2009
123,479.30
39,464.13
4 Dividends Paid or Appropriated
5 Other Distributions of Retained Earnings
6 Retained Earnings Balance (Q End of Year
CAPITAL STOCK DETAIL
No. Shares No. Shares Dividends
Paid7 Description (Class, Par Value etc.)
common - 1 class
Authorized Outstanding
100
$-
DETAIL OF LONG-TERM DEBT
8 Description
none
Totals $-$-$-
Interest
Rate
Year-end
Balance
Interest
Paid
Interest
Accrued
Copy of SWC Annual Report form 90f13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Co., Inc.
SYSTEM ENGINEERING DATA For the Year Ended 12/31/2009
1 Provide an updated system map if significant changes have been made to the system during the year.2 Water Supply: Type of Water
Treatment:Supply
Rated (None, Chlorine Annual Source
Capacity Fluoride Production (Well, Spring,
Pump Designation or location (gpm)Filter etc)(OOO's Gal)Surface Wtr)
well #4 60 CL2 -Soda Ash 3,711,330 well
Well #5 125 CL2 -Soda Ash 7,047,790 well
Well #6 70 CL2 -Soda Ash 4,589,100 well
ALS 15,348,220TOT
3 System Storage:
Type of
Total Usable Reservoir Construction
Capacity Capacity (Elevated (Wood,
Steel
Storage Designation or Location
OOO's
Gal
OOO's Pressurized
Reservoir #1 45000 45000 Elevated Concrete
Reservoir #2 60000 60000 Elevated Concrete
Reservoir #3 200000 200000 Elevated Concrete
Gal Boosted)Concrete)
(Duplicate form and attach if necessary. Asterisk facilities added this year.)
Copy of SWC Annual Report form 10 of 13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Co., Inc.
SYSTEM ENGINEERING DATA Continued For the Year Ended
4 Pump information for ALL system pumps, including wells and boosters.
12/31/2009
Designation or Location & Type of Pump**
Rated
Horse power
(hp)
Rated
Capacity
(gpm)
Discharge
Pressure
Well #4 5 60 n/a
Well #5 5 120 n/a
Well #6 2 70 n/a
(psi)
Energy used
this Year
(Kwh)
** Submit pump curves unless previously provided or unavailable. Asterisk facilties added this year.
Attach additional sheets if inadequate space is available on this page.
5 If Wells are metered:
What was the total amount pumped this year? OOO's gal.
What was the total amount pumped during peak month? OOO's gal.
What was the total amount pumped on the peak day? gal.
If customers are metered, what was the total amount sold in peak month? OOO's gal.
14180122
2599940
142922
6
7 Was your system designed to supply fire flows?
If Yes:What is current system rating?
yes
c1ass5
8 How many times were meters tead this year?
During which months?
9 How many additional customers could be served with no system improvements
except a service line and meter?
How many of those potential additions are vacant lots?
10 Are backbone plant additions anticipated during the coming year?
55
all
no
If Yes, attach an explanation of projects and anticipated costs!
11 In what year do you anticipate that the system capacity (supply, storage or distribution)
will have to be expanded?
Copy of SWC Annual Report form 11 of 13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Co., Inc.
SYSTEM ENGINEERING DATA Continued /iFor the Year Ended 12/31/2009
FEET OF MAINS
In Use Installed Abandoned In Use
1 Pipe
Size
Beginning
Of Year
During
Year
During End of
Year Year
8 and others 25475 o o 24575.00 feet
CUSTOMER STATISTICS
2 Metered:
2A Residential
2B Commercial
2C Industrial
3 Flat Rate:
3A Residential
3B Commercial
3C Industrial
4 Private Fire Protection
5 Public Fire Protection
6 Street Sprinkling
7 Municipal, Other
8 Other Water Utilities
TOTALS (Add lines 2 through 8)
Number of Customers Thousands of Gallons Sold
This Last This Last
Year Year Year Year
278 277
126 126
404 403 0 0
Copy of SWC Annual Report form 12 of 13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
CERTIFICATE
State of Idaho )
) ss
)County of
~ --
WE':iders¡gned , I 0 /- 1 ó?lÅ l- Ó L k
and oPt Ub EL.
of the ~ ~c.t-Ei-r~eg Ú Tll-l ri
utility, on our oath do severally say that the foregoing report has been prepared under our direction,
from the original books, papers and records of said utility; that we have carefully examined same, and
declare the same to be a correct statement of the business and affairs of said utility for the period
covered by the report in respect to each and every matter and thing therin set forth, to the best of our
knowledge, information and belief.
& Ut: (rø6td ú.T£:t- &)
~/
(Officer in Charge of Accounts)
Subscribed and Sworn to Before Me
,t2.,D1 b ,~\Illll lit I ... ,1"",.. "1'.1'.'''
æ Debra A. Harper =
= ... Notary Public ... =; ,.. Stiateof Idaho =, iun "fI.m I ì lit l i III ll iui.\tt'
NOTARY PUBLIC
My Commission Expires to-7-dö Ib
g d k/ exce IIj ne i so n/ an u i rpts/wtra n n u a I rpt
Copy of SWC Annual Report form 13 of 13
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February 1 , 2009
To Our Customers:
This is a summary of the rules for deposit and termination of service for all Resort Water Company customers as
determined by the Idaho Public Utilities Commission (IPUC). These rules cover the rights and responsibiliies of the
customer and the utility. An explanation of our rate schedule has also been included.
Questions concerning this information may be directed to:
Resort Water Company
165 Village Lane, Suite A
Sandpoint, Idaho 83864
(208) 255-3042
or
IPUC
Consumer Assistance
Post Office Box 83720
Boise, Idaho 83720-0074
(208) 334-0369
1-800-432-0369
Rate Schedule Information
Most Resort Water Company customers are billed under the following flat rate schedule. However, some customers may
be billed under other specific tariffs. Please call the Resort Water Company if there are any questions about the rate used
for your billing.
General Flat Rate Service
Resort Water Company bills each current customer each month. The bill is a flat rate of $44.80 per Equivalent
Residential Unit (ERU).
Miscellaneous Charges
Resort Water Company believes that the cost of providing special services should be borne by those customers
responsible for incurring the costs. The handling of returned checks, accounts that are disconnected for non-payment and
after hour service are some examples of special services. These miscellaneous charges are as follows:
. Returned checks wil be assessed a $15.00 handling fee.
· Reconnection of service due to termination for non-payment if the service is interrupted for less than 30 days is
$20.00 during normal business hours and $60.00 if after hours.
· Reconnection of service due to any reason if the service is interrupted for greater than 30 days can be
calculated based on the tariff charged for four months during normal business hours and can be calculated
based on the tariff charged for four months plus $60.00 if after business hours.
· Field collection trip charge is $15.00
In most cases, these fees must be paid prior to service being granted or restored.
Deposits/Payment Guarantees
The IPUC service rules allow utilities to ask for deposits or payment guarantees under specific conditions. At this time,
Resort Water Company does not require deposits or payment guarantees.
Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, Resort Water Company may deny or terminate water service for one of the following
reasons:
1.
2.
3.
Nonpayment of a past due billng, payment of a past due billing with any check not honored by the bank, or
insufficient funds on an electronic payment;
Failure to abide by the terms of a payment arrangement;
Obtaining service by misrepresentation of identity;
4. Willfully wasting service through improper equipment or otherwise;
5. Failure to apply for service.
Termination without Prior Notice
Resort Water Company may deny or terminate water service without prior notice for one of the following reasons:
1. A situation exists that is immediately dangerous to life, physical safety or property;
2. To prevent a violation of federal, state or local safety or health codes;
3. Service is obtained, diverted or used without the authorization of Resort Water Company;
4. Resort Water Company has diligently attempted to notify the customer of termination and has been unable to
make contact;
5. If ordered by any court, the Commission, or any other duly authorized public authority.
Notification
1. A billng may be considered past due fifteen (15) days after the billing date. A written notice of termination must
be mailed at least seven (7) days before the proposed termination date.
2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the
customer in person or by telephone.
3. If service is terminated, a notice wil be left at the property advising the customer of the necessary steps to have
service restored.
Only a twenty-four (24) hour notice is required if:
4. The initial payment of a payment arrangement is not made or the initial payment is made with a check not
honored by the bank;
5. Payment is made by check to a company representative at the premises to prevent termination and the check is
not honored by the bank.
Additional Notice
If service is not terminated within twenty-one (21) calendar days after the proposed termination date, Resort Water wil
begin the notice process again with the seven (7) day written notice.
Payment Arrangements and Special Circumstances
If the customer cannot pay the billing in full or receives a notice of termination, payment arrangements can be made to
avoid termination of service. Please call the Resort Water Company at (208) 255-3042.
If the customer cannot pay the billing and a member of the household is seriously il or there is a medical emergency,
Resort Water will postpone termination of service for thirty (30) days. A written certificate is required from a licensed
physician or public health official stating the name of the person who is il and the name, title, and signature of the person
certifying the serious ilness or medical emergency.
Restriction on Termination of Service
Service cannot be terminated if:
1. The past due biling is less than $50.00 or two (2) months of service, whichever is less;
2. The unpaid biling is for service to another customer;
3. The biling is for charges other than water service.
Service cannot be disconnected on Friday after 2:00pm, on Saturday, Sunday, legal holidays recognized by the state of
Idaho, or after 2:00 pm on any day immediately preceding any legal holiday. Service may be terminated only between the
hours of 8:00 am and 4:00 pm.
The employee sent to the premises to terminate service wil identify himself/herself to the customer and state the purpose
of the visit. This employee is authorized to accept payment in full on the account.
If service is terminated for anyone of the conditions listed, Resort Water has employees available for reconnection as
soon as the situation is corrected.
Complaint Procedure
If at any time there is a complaint concerning termination of service, policies and practices, or any other matter regarding
our service, please contact Resort Water in person, by telephone or in writing. The complaint will be investigated
promptly and thoroughly. The customer wil be notified orally or in writing of the results of the investigation, and we wil
make every effort to resolve the complaint.
If the customer is dissatisfied with the proposed resolution of the complaint, the IPUC may be asked to review the matter.
The service will not be disconnected while the complaint is being investigated by the utility or the IPUC.