HomeMy WebLinkAbout2008Annual Report.pdf~ES-W ¡,;- f' -',~ ""r" t: '~J t: f
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMrv~R~)' 15 Mí 8: , 3
FOR THE YEAR ENDINGI 12/31/20081
COMPANY INFORMATION
1 Give full name of utility Resort Water Comoany, Inc.
11/19/1998
Minnesota
165 Vilage lane, Suite A
Sandpoint
Idaho
83864
Corporation
2 Date of Organization
3 Organized under the laws of the state
4 Address of Principal Office (number &
S P.O. Box (if applicable)
6 City
7 State
8 Zip Code
9 Organization (proprietor, partnership,
10 Towns, Counties served Schweitzer Mountain -
a portion of township S8N section 20
11 Are there any affiliated companies? (y
If yes, attach a list with names, addresse
12 Contact Information
President (Owner)
Vice President
Secretary
General Manager/Director
Complaints or Billing
Engineering
Emergency Service
Accounting
13 Were any water systems acquired dur
to the service area during the year?
If yes, attach a list with names, addresse
14 Where are the Company's books and
Street Address
City
State
Zip
Yes
S & descriptions.Explain any services provided to the utilti .
Name Phone No.
Thomas Trulock 208-255-3046
Debra A. Haroer 208-255-3042
Third Party
James Lackev 208-255-3045
Debra A. Harper 208-255-3042
ing the year or any additions/deletions made
NO
s & descriptions.Explain any services provided to the utilt) .
records keot?
165 Vilage Lane, Suite A
Sandpoint
Idaho
83864
2008 annual report and exhibis etc 10f13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Company, Inc.
COMPANY INFORMATION (Cont.)
LS Is the system operated or maintained
16 If yes: With whom is the contract?
When does the contract expire?
What services and rates are included?
17 Is water purchased for resale through NO
lS If yes: Name of Organization
Name of owner or operator
Mailing Address
City
State
Zip
I
For the Year Ended 12/31/2008
under a service contract?No
Water Purchased
19 Has any system(s) been disapproved by the
Idaho Department of Environmental Quality?
If yes, attach full explanation
20 Has the Idaho Department of Environmental Quality
recommended any improvements? No
If yes, attach full explanation
21 Number of Complaints received durinç
Quality of Service
High Bills
Disconnection
22 Number of Customers involuntarily di!
23 Date customers last received a copy of the Summary
of Rules required by IDAPA 31.21.01. Feb. OS
Attach a copy of the Summary Exhibit B
24 Did significant additions or retirements from the
Plant Accounts occur during the year? no
If yes, attach full explanation and an updated system map
Gallons/CCF $Amount
I
o
o
o
o
o
2008 annual report and exhibis etc 2of13
NAME:
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
REVENUE & EXPENSE DETAIL
DESCRIPTION
400 REVENUES
Unmetered Water Revenue
Unmetered Sales - Residentia
Unmetered Sales - Commerc
Fire Protection Revenue
Other Water Sales Revenue
Irrigation Sales Revenue
Sales for Resale
Total Revenue (Add Lines 1 -
(also enter result on Page 4,
9 * DEQ Fees Billed separately to custo
10 ** Hookup or Connection Fees Collect
11 ***Commission Approved Surcharges
401 OPERATING EXPENSES
12 601.1-6 Labor - Operation & Maintena
13 601.7 Labor - Customer Accounts
14 601.8 Labor - Administrative & Gen
1S 603 Salaries, Officers & Directors
16 604 Employee Pensions & Benefit
17 610 Purchased Water
18 61S-16 Purchased Power & Fuel for P
SUB ACCT
1 460
2 460.1
3 460.2
4 462
S 464
6 46S
7 466
8 400
19 618
Resort Water Company, Inc.
Chemicals
For the Year Ended 12/31/20081
6,987.60
i 118,842.72
ial, Industrial 96,120.80
7)221,951.2
line 1)Booked to Acct #
mers Booked to Acct #
ed Booked to Acct #
Collected
nce 48,239.00
5,500.00
eral 5,500.00
20,000.00
S 11,616.91
ower 2,051.66
304.55
ion & Maint.23,511.17
istrative & General 1,291.79
nal 11,144.31
sting 1,776.97
701.53
nt
8,839.17
9,391.13
218.76
tion)6,104.56
er except taxes)
1,328.68
dd lines 12 - 32, also enter on Pg 4, line 2)157,520.19
20 620.1-6 Materials & Supplies - Operat
21 620.7-8 Materials & Supplies - Admin
22 631-34 Contract Services - Professio
23 63S
24 636
Contract Services - Water Te
Contract Services - other
26 6S0
2S 641-42 Rentals - Propert & Equipme
27 6S6-S9 Insurance
Transportation Expense
28 660
29 666
30 667
31 670
32 67S
33
Advertising
Rate Case Expense (Amortiza
Regulatory Comm. Exp. (Oth
Bad Debt Expense
Miscellaneous
Total Operating Expenses (A
2008 annual report and exhibis etc 30f13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Company, Inc.I
INCOME STATEMENT For the Year Ended 12/31/2008
SUB ACCT DESCRIPTION
1 Revenue (From Page 3, line 8)221,951.12
2 Operating Expenses (From Page 3, line 33)157,520.19
3 403 Depreciation Expense 21,246.76
4 406 Amortization, Utility Plant Aquisition Adj.
S 407 Amortization Exp. - Other
6 408.10 Regulatory Fees (PUC)1,165.41
7 408.11 Property Taxes 2,723.44
8 408.12 Payroll Taxes 7,057.17
9A 408.13 Other Taxes (list)DEQ Fees
9B Water Rights fee 125.00
9C encroachment fee 300.00
9D
10 409.10 Federal Income Taxes 10,700.00
11 409.11 State Income Taxes 6,658.00
12 410.10 Provision for Deferred Income Tax - Federal
13 410.11 Provision for Deferred Income Tax - State
14 411 Provision for Deferred Utility Income Tax Credits
1S 412 Investment Tax Credits - Utilty
16 Total Expenses from operations before interest (add lines 2-1S)207,495.97
17 413 Income From Utility Plant Leased to Others
18 414 Gains (Losses) From Disposition of Utilty Plant
19 Net Operating Income (Add lines 1, 17 &18 less line 16)14,455.15
20 41S Revenues, Merchandizing Jobbing and Contract Work
21 416 Expenses, Merchandizing, Jobbing & Contracts
22 419 Interest & Dividend Income
23 420 Allowance for Funds used During Construction
24 421 Miscellaneous Non-Utility Income
2S 426 Miscellaneous Non-Utility Expense
26 408.20 other Taxes, Non-Utility Operations
27 409-20 Income Taxes, Non-Utility Operations
28 Net Non-Utility Income (Add lines 20,22,23 & 24 less lines 21,2S,26, & 27)-
29 Gross Income (add lines 19 & 28)14,455.15
30 427.3 Interest Exp. on Long-Term Debt
31 427.S other Interest Charges
32 NET INCOME (Line 29 less lines 30 & 31), (Also Enter on Pg 9, Line 2)14,455.15
2008 annual report and exhibis etc 4of13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Company, Inc.
ACCOUNT 101 PLANT IN SERVICE DETAIL 12/31/20081
Balance
End of
Year
For the Year Ended
SUB ACCT
Balance
Beginning
of Year
Added Removed
DESCRIPTION
During
Year
During
Year
1
2
3
4
S
6
7
8
9
10
11
12
13
14
1S
16
17
18
19
20
21
22
23
24
2S
26
27
28
301 Organization --
302 Franchises and Consents --
303 Land & Land Rights --
304 Structures and Improvement 202,291.82 202,291.82
30S Collecting & Impounding ReSt 937,238.77 58,679.45 995,918.22
306 Lake, River & other Intakes --
307 Wells --
308 Infiltration Galleries & Tunnel --
309 Supply Mains 20,954.51 20,954.51
310 Power Generation Equipment --
311 Power Pumping Equipment --
320 Purification Systems 16,613.01 16,613.01
330 Distribution Reservoirs & Stai --
331 Trans. & Distrib. Mains & Ace.--
333 Services --
334 Meters and Meter Installation --
33S Hydrants 3,941.91 3,941.91
336 Backflow Prevention Devices --
339 Other Plant & Misc. Equipmer --
340 Office Furniture and Equipme --
341 Transportation Equipment 7,741.65 7,741.65
342 Stores Equipment --
343 Tools, Shop and Garage Equii --
344 Laboratory Equipment --
34S Power Operated Equipment --
346 Communications Equipment --
347 Miscellaneous Equipment --
348 other Tangible Propert --
0 -
TOTAL PLANT IN SERVICE 1,188,781.67 58,679.45 $-1,247,461.1229
(Add lines 1 - 28) Enter beginning & end of year totals on Pg 7, Line 1
2008 annual report and exhibis etc Sof13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Company, Inc.
12/31/20081
Increase
ACCUMULATED DEPRECIATION ACCOUNT 108.1 DETAIL For the Year Ended
Depreciation
Rate
Balance
Beginning or
Balance
End of
SU
1
2
3
4
S
6
7
8
9
10
11
12
13
14
1S
16
17
18
19
20
21
22
23
24
2S
26
BACCT DESCRIPTION %of Year Year (Decrease)
304 Structures and Improvement 2%32,245.83 35,745.83 3,500.00
30S Collecting & Impounding ReSt 2%,2.5%89,234.06 105,768.38 16,534.32
306 Lake, River & Other Intakes --
307 Wells --
308 Infiltration Galleries & Tunnels --
309 Supply Mains 2%3,313.48 3,732.56 419.08
310 Power Generation Equipment --
311 Power Pumping Equipment --
320 Purification Systems 4%4,762.39 5,426.91 664.52
330 Distribution Reservoirs & Standoioes --
331 Trans. & Distrib. Mains & Accessories -.
333 Services --
334 Meters and Meter Installations --
33S Hydrants 2%622.98 701.82 78.84
336 Backflow Prevention Devices --
339 Other Plant & Misc. Equipment --
340 Office Furniture and Equipment --
341 Transportation Equipment 20%4,386.94 4,386.94 -
342 Stores Equipment --
343 Tools, Shop and Garage Equipment --
344 Laboratory Equipment --
34S Power Operated Equipment --
346 Communications Equipment --
347 Miscellaneous Equipment --
348 other Tangible Property --
TOTALS (Add Lines 1 - 2S)0%134,565.68 155,762.44 21,196.761
;)inning & end of year totals on Pg 7, Line 7
2008 annual report and exhibis etc 6of13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Company, Inc.
BALANCE SHEET 12/31/20081
Increase
For the Year Ended
ASSETS Balance
End of
Balance
Beginning or
S
1
2
3
4
S
6
7
8
9
10
11
12
13
14
LS
16
17
18
19
20
21
22
23
24
2S
26
27
28
29
30
31
UB ACCT DESCRIPTION of Year Year (Decrease)
101 Utility Plant in Service (From Pg S, Line 29)1,188,781.67 1,247,461.12 58,679.45
102 Utility Plant Leased to Others .
103 Plant Held for Future Use .
ios Construction Work in Progress -
114 Utility Plant Aquisition Adjustment .
Subtotal (Add Lines 1 - S)1,188,781.67 1,247,461.2 58,679.45
108.1 Accumulated Depreciation (From Pg 6, Line 26)134,565.68 155,762.44 21,196.76
108.2 Accum. Depr. - Utilty Plant Lease to others -
108.3 Accum. Depr. - Property Held for Future Use -
110.1 Accum. Amort. - Utilty Plant in Service -
110.2 Accum. Amort. - Utilty Plant Lease to others .
LlS Accumulated Amortization - Aquisition Adj..
Net Utilty Plant (Line 6 less lines 7 - 12)1,054,215.99 1,091,698.68 37,482.69
123 Investment in Subsidiaries -
12S Other Investments -
Total Investments (Add lines 14 & 1S)$-$--
131 Cash -
13S Short Term Investments .
141 Accts/Notes Receivable - Customers 25,782.40 18,076.80 (7,705.60)
142 other Receivables -
14S Receivables from Associated Companies -
LSl Materials & Supplies Inventory .
162 Prepaid Expenses -
173 Un billed (Accrued) Utility Revenue .
143 Provision for Uncollectable Accounts -
Total Current (Add lines 17 - 24, less line 2S)25,782.40 18,076.80 (7,705.60)
181 Unamortized Debt Discount & Expense .
183 Preliminary Survey & Investigation Charges -
184 Deferred Rate Case Expenses $6,104.S6 $6,104.S6 -
186 Other Deferred Charges -
Total Assets (Add lines 13, 16 & 26 - 30)1,086,102.95 1,115,880.04 29,777.09
2008 annual report and exhibis etc 7of13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Company, Inc.
BALANCE SHEET
LIABILITIES & CAPITAL
12/31/20081
Increase
For the Year Ended
Balance Balance
Beginning End of or
S
1
2
3
4
S
6
7
8
9
10
11
12
13
14
15
16
UB ACCT DESCRIPTION of Year Year (Decrease)
201-3 Common Stock 433,926.46 433,926.46
204-6 Preferred Stock
207-13 Miscellaneous Capital Accounts
214 Appropriated Retained Earnings
21S Unappropriated Retained Earnings
216 Reacquired Capital Stock
218 Proprietary Capital
Total Equity Capital (Add Lines 1-5+7 less line 6)433,926.46 433,926.46 $-
221-2 Bonds
223 Advances from Associated Companies
224 Other Long - Term Debt
231 Accounts Payable 1 16,318.97 6,760.72 (9,558.25)
232 Notes Payable
233 Accounts Payable - Associated Companies
235 Customer Deposits (Refundable)
236.11 Accrued Other Taxes Payable I 4,232.00 (3,649.39)(7,881.39)
236.12 Accrued Income Taxes Payable
236.2 Accrued Taxes - Non-Utilty
237-40 Accrued Debt, Interest & Dividends Payable
241 Misc. Current & Accrued Liabilities
251 Unamortized Debt Premium
2S2 Advances for Construction I 242,00.48 $-$-
2S3 other Deferred Liabilities
2SS.1 Accumulated Investment Tax Credits - Utilty
2SS.2 Accum. Investment Tax Credits - Non-Utility
261-5 Operating Reserves
271 Contributions in Aid of Construction I -$-$-
272 Accum. Amort. of Contrib. in Aid of Const. **
281-3 Accumulated Deferred Income Taxes
Total Liabilities (Add lines 9 - 29)262,551.45 3,111.33 (17,439.64)
TOTAL LIABILITIES & CAPITAL (Add lines 8 & 30)696,477.91 437,037.79 117,439.64)
** Only if Commission Approved
17
18
19
20
21
22
23
24
2S
26
27
28
29
30
31
2008 annual report and exhibis etc 8of13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAM
STAT
1
2
3
4
S
6
CAPI
DETA
E:Resort Water Company, Inc.I
EMENT OF RETAINED EARNINGS For the Year Ended 12/31/20081
Retained Earnings Balance (g Beginning of Year 109,024.15
Amount Added from Current Year Income (From Pg 4, Line 32)14,455.15
Other Credits to Account
Dividends Paid or Appropriated
other Distributions of Retained Earnings
Retained Earnings Balance (g End of Year 123,479.30
TAL STOCK DETAIL
No. Shares No. Shares Dividends
Description (Class, Par Value etc.)Authorized Outstanding Paid
100.00
$-
IL OF LONG-TERM DEBT
Interest Year-end Interest Interest
Description Rate Balance Paid Accrued
Totals --$-
7
8
2008 annual report and exhibis etc 90f13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME: Resort Water Company, Inc.
SYSTEM ENGINEERING DATA For the Year Ended 12/31/2008
1
2
P 'd d t d t 'f' T t h h b d t th t d' th
TOTA
3
rovi e an up a e sys em map i signi ican c anges ave een ma e 0 e SYS em urinci e year.
Water Supply:Type of Water
Treatment:Supply
Rated (None, Chlorine Annual Source
Capacity Fluoride Production (Well, Spring,
Pump Designation or location (gpm)Filter etc.)(ooO'sGal.)Surface Wtr)
Well #4 60 CL2 - Soda Ash 3,600,305.00 Well
Well #5 125 CL2 - Soda Ash 7,492,609.00 Well
Well #6 70 Cl2 - Soda Ash 3,892,304.00 Well
LS 14,985,218.00
System Storage:
Type of
Total Usable Reservoir Construction
Capacity Capacity (Elevated (Wood,
OOO's OOO's Pressurized Steel
Storage Designation or Location Gal.Gal.Boosted)Concrete)
Reservoir #1 45,000 45,000.00 Elevated Concrete
Reservoir #2 60,000 60,000.00 Elevated Concrete
Reservoir #3 200,000 200,000.00 Elevated Concrete
(Duplicate form and attach if necessary. Asterisk facilties added this year.)
2008 annual report and exhibis etc 10 of 13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
NAME:Resort Water Company, Inc.
SYSTEM ENGINEERING DATA Continued For the Year Ended 12/31/20081
4 Pump information for ALL system pumps, including wells and boosters.
Rated
Horse power
Rated
Capacity
Discharge
Pressure
Energy used
this Year
Designation or Location & Tyoe of Pun (ho)(oom)(psi)(Kwh)
Well #4 S 60 n/a
Well #5 S 120 n/a
Well #6 2 70 n/a
** Submit pump curves unless previously provided or unavailable. Asterisk facilties added this year.
Attach additional sheets if inadequate space is available on this page.
5 If Wells are metered:
What was the total amount pumped this year? OOO's gal.
What was the total amount pumped during peak month? OOO's gal.
What was the total amount pumped on the peak day? gal.
If customers are metered, what was the total amount sold in peak month? OOO's gal.
14,985,218
2,431,206
217,526
6
7 Was your system designed to supply fire flows?
If Yes: What is current system rating?
How many times were meters read this year?
During which months?
yes
s
8 n/a
9 How many additional customers could be served with no system improvements
except a service line and meter?
How many of those potential additions are vacant lots?
10 Are backbone plant additions anticipated during the coming year? No
If Yes, attach an explanation of projects and anticipated costs!
11 In what year do you anticipate that the system capacity (supply, storage or distribution)
will have to be expanded?
2008 annual report and exhibis etc 11 of 13
NAME:Resort Water Company, Inc.
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
8"9,223.00 0 0 9223
SYSTEM ENGINEERING DATA Continued
FEET OF MAINS
1 Pipe
Size
CUSTOMER STATISTICS
2 Metered:
2A Residential
2B Commercial
2C Industrial
3 Flat Rate:
3A Residential
3B Commercial
3C Industrial
4 Private Fire Protection
S Public Fire Protection
6 Street Sprinkling
7 Municipal, Other
8 other Water Utilities
TOTALS (Add lines 2 through 8)
2008 annual report and exhibis etc
For the Year Ended 12/31/20081
In Use
Beginning
Of Year
Installed
During
Year
Abandoned
During
Year
In Use
End of
Year
Number of Customers Thousands of Gallons Sold
This Last This Last
Year Year Year Year
277.5 269.5
126 126
404 396 0 0
12 of 13
ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION
CERTIFICATE
State of Idaho )
) ss
)County of
WE, the undersigned
and
of the
THOMAS TRULOCK
ROD ENGEL
RESORT WATER CO., INC.
utility, on our oath do severally say that the foregoing report has been prepared under our direction,
from the original books, papers and records of said utility; that we have carefully examined same, and
declare the same to be a correct statement of the business and affairs of said utility for the period
covered by the report in respect to each and every matter and thing therin set forth, to the best of our
knowledge, information and belief.
/L~~cL
(Chief Officer), Resort Water Co., Inc.
AfL
(Officer in Charge of Accounts)
Subscribed and Sworn to Before Me Debra A. Harper
7'
this ! ¥, g60cr .i'.....................i..i.m/".
æ Debra A. Harper 5= ... Notarv Public... =
¡ Stat_Qf IdahÐ i''ll....'II''llH.''l'''"''~NOTARY PUBLIC
My Commission Expires 10/7/2012
gdk/excel/j nelson/anulrpts/wtran nua Irpt
2008 annual report and exhibis etc 13 of 13
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February 1, 2008
To Our Customers:
This is a summary of the rules for deposit and termination of service for all Resort Water Company customers as
determined by the Idaho Public Utilties Commission (I PUC). These rules cover the rights and responsibilties of the
customer and the utilty. An explanation of our rate schedule has also been included.
Questions concerning this information may be directed to:
Resort Water Company
165 Vilage Lane, Suite A
Sandpoint, Idaho 83864
(208) 255-3042
or
IPUC
Consumer Assistance
Post Offce Box 83720
Boise, Idaho 83720-0074
(208) 334-03691-800-432-0369
Rate Schedule Information
Most Resort Water Company customers are biled under the following flat rate schedule. However, some customers may
be biled under other specific tariffs. Please call the Resort Water Company if there are any questions about the rate used
for your biling.
General Flat Rate Service
Resort Water Company bils each current customer each month. The bil is a flat rate of $44.80 per Equivalent
Residential Unit (ERU).
Miscellaneous Charges
Resort Water Company believes that the cost of providing special services should be borne by those customers
responsible for incurring the costs. The handling of returned checks, accounts that are disconnected for non-payment and
after hour service are some examples of special services. These miscellaneous charges are as follows:
· Returned checks wil be assessed a $15.00 handling fee.
· Reconnection of service due to termination for non-payment if the service is interrupted for less than 30 days is
$20.00 during normal business hours and $60.00 if after hours.
· Reconnection of service due to any reason if the service is interrupted for greater than 30 days can be
calculated based on the tariff charged for four months during normal business hours and can be calculated
based on the tariff charged for four months plus $60.00 if after business hours.
. Field collection trip charge is $15.00
In most cases, these fees must be paid prior to service being granted or restored.
Deposits/Payment Guarantees
The IPUC service rules allow utilties to ask for deposits or payment guarantees under specific conditions. At this time,
Resort Water Company does not require deposits or payment guarantees.
Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, Resort Water Company may deny or terminate water service for one of the following
reasons:
1.
2.
3.
Nonpayment of a past due billng, payment of a past due billng with any check not honored by the bank, or
insuffcient funds on an electronic payment;
Failure to abide by the terms of a payment arrangement;
Obtaining service by misrepresentation of identity;
4. Wilfully wasting service through improper equipment or otherwise;
5. Failure to apply for service.
Termination without Prior Notice
Resort Water Company may deny or terminate water service without prior notice for one of the following reasons:
1. A situation exists that is immediately dangerous to life, physical safety or property;
2. To prevent a violation of federal, state or local safety or health codes;
3. Service is obtained, diverted or used without the authorization of Resort Water Company;
4. Resort Water Company has dilgently attempted to notify the customer of termination and has been unable to
make contact;
5. If ordered by any court, the Commission, or any other duly authorized public authority.
Notification
1. A billng may be considered past due fifteen (15) days after the billng date. A written notice of termination must
be mailed at least seven (7) days before the proposed termination date.
2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the
customer in person or by telephone.
3. If service is terminated, a notice wil be left at the property advising the customer of the necessary steps to have
service restored.
Only a twenty-four (24) hour notice is required if:
4. The initial payment of a payment arrangement is not made or the initial payment is made with a check not
honored by the bank;
5. Payment is made by check to a company representative at the premises to prevent termination and the check is
not honored by the bank.
Additional Notice
If service is not terminated within twenty-one (21) calendar days after the proposed termination date, Resort Water wil
begin the notice process again with the seven (7) day written notice.
Payment Arrangements and Special Circumstances
If the customer cannot pay the billng in full or receives a notice of termination, payment arrangements can be made to
avoid termination of service. Please call the Resort Water Company at (208) 255-3042.
If the customer cannot pay the billng and a member of the household is seriously ii or there is a medical emergency,
Resort Water wil postpone termination of service for thirt (30) days. A written certificate is required from a licensed
physician or public health offcial stating the name of the person who is ii and the name, title, and signature of the person
certifying the serious illness or medical emergency.
Restriction on Termination of Service
Service cannot be terminated if:
1. The past due billng is less than $50.00 or two (2) months of service, whichever is less;
2. The unpaid billng is for service to another customer;
3. The billing is for charges other than water service.
Service cannot be disconnected on Friday after 2:00pm, on Saturday, Sunday, legal holidays recognized by the state of
Idaho, or after 2:00 pm on any day immediately preceding any legal holiday. Service may be terminated only between the
hours of 8:00 am and 4:00 pm.
The employee sent to the premises to terminate service wil identify himself/herself to the customer and state the purpose
of the visit. This employee is authorized to accept payment in full on the account.
If service is terminated for anyone of the conditions listed, Resort Water has employees available for reconnection as
soon as the situation is corrected.
Complaint Procedure
If at any time there is a complaint concerning termination of service, policies and practices, or any other matter regarding
our service, please contact Resort Water in person, by telephone or in writing. The complaint will be investigated
promptly and thoroughly. The customer wil be notified orally or in writing of the results of the investigation, and we wil
make every effort to resolve the complaint.
If the customer is dissatisfied with the proposed resolution of the complaint, the IPUC may be asked to review the matter.
The service wil not be disconnected while the complaint is being investigated by the utility or the IPUC.
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