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TO THE
IDAHO PUBLIC
UTiliTIES COMMISSION
FOR THE
YEAR ENDED
2007
ANNUAL REPORT FOR WATER UTILITIES TO
THE IDAHO PUBLIC UTILITIES COMMISSION
FOR THE YEAR ENDING 31-Dec-07
12 Contact Information Name
President (Owner)
Vice President
Secretary
General Manager / Director
Complaints or Billing
Engineering
Emergency Service
Accounting
13 Were any water systems acquired during the year or any additions/deletions madeto the service area during the year? No
14 Where are the Company's books and records kept?
Street Address 165 Village Lane, Suite ACity SandpointState IdahoZip 83864
1 Give full name of utility
2 Date of Organization
3 Organized under the laws of the state of
4 Address of Principal Office (number & street)
5 P.O. Box (if applicable)
6 City
7 State
8 Zip Code
9 Organization (proprietor, partnership, corp.)
10 Towns, Counties served
11 Are there any affilated companies?
Rev 3/02
COMPANY INFORMATION
Resort Water Co., Inc.
11/19/1998
Minnesota
165 Village lane, Suite A
Sandpoint
Idaho
83864
Corporation
Schweitzer Mountain - a portion of township 58N Section 20
Yes
EXHIBIT A
Phone No.
Tom Trulock (208) 255-3046
Dennis Weibling
Tom Trulock (208) 255-3046
Debra Harper (208) 255-3042
Third Party
Jim Lackey (208) 255-3045
Debra Harper (208) 255.3042
Page 1
N1\ME: Resort Water Co., Inc.
COMPANY INFORMATION (Cont.)
For the Year Ended 31-Dec-07
15 Is the system operated or maintained under a
service contract?
16 With whom is the contract?
When does the contract expire?
What services and rates are included?
No
17 Is water purchased for resale through the system?
18 Name of Organization
Name of owner or operator
Mailing Address
City
State
Zip
No
Water Purchased
19 Has any system(s) been disapproved by the
Idaho Division of Environmental Quality
If yes, attch full explanation
20 Has the Idaho Division of Environmental Quality
recommended any improvements?
If yes, attch full explanation
21 Number of Complaints received during year concerning:
Quality of Service
High Bills
Disconnection
22 Number of Customers involuntarily disconnected
23 Date customers last received a copy of the Summary
of Rules required by IDAPA 31.21.01.701?
Attach a copy of the Summary
24 Did significant additions or retirements from the
Plant Accounts occur during the year?
If yes, attch full explanation
and an updated system map
Rev 3/02
Gallons/CCF $Amount
I
No
Yes
Part of Exhibit A
o
o
o
o
Feb-07
EXHIBITB
no
Page 2
N1\ME:Resort Water Co., Inc.
REVENUE & EXPENSE DETAIL
For the Year Ended 31-Dec-07
ACCT#DESCRIPTION
400 REVENUES
460 Unmetered Water Revenue 6,987.60
460.1 Residential 114,015.10
460.2 Commercial 96,120.80
2 461.1 Metered Sales - Residential
3 461.2 Metered Sales - Commercial, Industrial
4 462 Fire Protection Revenue
5 464 Other Water Sales Revenue 895.83
6 465 Irrigation Sales Revenue
7 466 Sales for Resale
8 400 Total Revenue (Add Lines 1 - 7)218,019.33 218,019.33
(also enter result on Page 4, line 1)
9 * DEQ Fees Biled separately to customers Booked to Acct #
10 ** Hookup or Connection Fees Collected Booked to Acct #
11 ***Commission Approved Surcharges Collected Booked to Acct #
401 OPERATING EXPENSES
12 601.1-6 Labor - Operation & Maintenance 31,849.08
13 601.7 Labor - Customer Accounts 3,796.03
14 601.8 Labor - Administrative & General 13,721.76
15 603 Salaries, Officers & Directors 10,567.27
16 604 Employee Pensions & Benefits 7,370.97
17 610 Purchased Water
18 615-16 Purchased Power & Fuel for Power 2,279.96
19 618 Chemicals 1,708.69
20 620.1-6 Materials & Supplies - Operation & Maint.36,011.22
21 620.7-8 Materials & Supplies - Administrative & General 3,400.86
22 631-34 Contract Services - Professional 1,415.77
23 635 Contract Services - Water Testing 1,312.92
24 636 Contract Services - Other 1,234.06
25 641-42 Rentals - Propert & Equipment 2,356.22
26 650 Transportation Expense 6,122.08
27 656-59 Insurance 4,478.97
28 660 Advertising
29 666 Rate Case Expense (Amortization)6,070.24
30 667 Regulatory Comm. Exp. (Other except taxes)
31 670 Bad Debt Expense
32 675 Miscellaneous 85.85
33 Total Operating Expenses (Add lines 12 - 32, also enter on Ps 133,781.95 133,781.95
Rev 3/02 Page 3
Name:Resort Water Co.. Inc.
INCOME STATEMENT
For Year Ended 31-Dec-07
ACCT#DESCRIPTION
1 Revenue (From Page 3, line 8)218,019.33 218,019.33
2 Operating Expenses (From Page 3, line 33)133,781.95
3 403 Depreciation Expense 14,995.00
4 406 Amortization, Utility Plant Aquisition Adj.
5 407 Amortization Exp. - Other
6 408.10 Regulatory Fees (PUC)
7 408.11 Property Taxes 570.09
8 408.12 Payroll Taxes 7,737.09
9A 408.13 Other Taxes (list)DEQ Fees 560
9B IBOL 416.99
9C 0
9D
10 409.10 Federal Income Taxes 21,312.55 * see note on
11 409.11 State Income Taxes 12,609.00 Exhibit D
12 410.10 Provision for Deferred Income Tax. Federal
13 410.11 Provision for Deferred Income Tax - State
14 411 Provision for Deferred Utilty Income Tax Credits
15 412 Investment Tax Credits - Utilty
16 Total Expenses from operations before interest (add lines 191,982.67 191,982.67
17 413 Income From Utility Plant Leased to Others
18 414 Gains (Losses) From Disposition of Utility Plant
19 Net Operating Income (Add lines 1, 17 & 18 less line 16)26,036.66
20 415 Revenues, Merchandizing Jobbing and Contract Work
21 416 Expenses, Merchandizing, Jobbing & Contracts
22 419 Interest & Dividend Income
23 420 Allowance for Funds used During Construction
24 421 Miscellaneous Non-Utilty Income
25 426 Miscellaneous Non-Utilty Expense
26 408.20 Other Taxes, Non-Utilty Operations
27 409-20 Income Taxes, Non-Utility Operations
28 Net Non-Utiity Income (Add lines 20,22,23 & 24 less lines 21 ,25,26, & 27)0
29 Gross Income (add lines 19 & 28)26,036.66
30 427.3 Interest Exp. on Long-Term Debt
31 427.5 Other Interest Charges 61.53
32 NET INCOME (Line 29 less lines 30 & 31)(Also Enter on Pg 9, Line 2)25,975.13
Rev 3/02 Page 4
Name: Resort Water Co.. Inc.
ACCOUNT 101 PLANT IN SERVICE DETAIL
For Year Ended 31-Dec-07
SUB
ACCT#
Balance
Beginning
of Year
Added
During
Year
Balance
End of
Year
Removed
During
YearDESCRIPTION
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
301 Organization --
302 Franchises and Consents --
303 Land & Land Rights --
304 Structures and Improvements 177,500.00 28977.59 4185.77 202,291.82
305 Collecting & Impounding Reservoirs 460,080.26 477158.51 937,238.77
306 Lake, River & Other Intakes --
307 Wells --
308 Infiltration Galleries & Tunnels --
309 Supply Mains 20,954.51 20,954.51
310 Power Generation Equipment --
311 Power Pumping Equipment --
320 Purification Systems 16,613.01 16,613.01
330 Distribution Reservoirs & Standpipes --
331 Trans. & Distrib. Mains & Accessories --
333 Services --
334 Meters and Meter Installations --
335 Hydrants 3,941.91 3,941.91
336 Backflow Prevention Devices --
339 Other Plant & Misc. Equipment --
340 Office Furniture and Equipment --
341 Transportation Equipment 7,741.65 7,741.65
342 Stores Equipment --
343 Tools, Shop and Garage Equipment --
344 Laboratory Equipment --
345 Power Operated Equipment --
346 Communications Equipment --
347 Miscellaneous Equipment --
348 Other Tangible Property --
29 TOTAL PLANT IN SERVICE
(Add lines 1 - 28)
686,831.34 506,136.10 4,185.77 1,188,781.67
Enter beginning & end of year totals on Pg 7, Line 1
Rev 3/02 Page 5
Name: Resort Water Co., Inc.
ACCUMULATED DEPRECIATION ACCOUNT 108.1 DETAIL
For Year Ended 31-Dec-07
SUB
ACCT#
Depreciation
Rate
%DESCRIPTION
Balance
Beginning
of Year
Balance
End of
Year
Increase
or
(Decrease)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
304 Structures and Improvements 2%28,695.83 32,245.83 3,550.00
305 Collecting & Impounding Reservoirs 2%,2.5%72,011.25 82,892.66 10,881.41
306 Lake, River & Other Intakes ---
307 Wells ---
308 Infiltration Galleries & Tunnels ---
309 Supply Mains 2%2,894.40 3,313.49 419.09
310 Power Generation Equipment ---
311 Power Pumping Equipment ---
320 Purification Systems 4%4,097.87 4,762.39 664.52
330 Distribution Reservoirs & Standpipes ---
331 Trans. & Distrib. Mains & Accessories ---
333 Services ---
334 Meters and Meter Installations ---
335 Hydrants 2%544.14 622.98 78.84
336 Backflow Prevention Devices ---
339 Other Plant & Misc. Equipment ---
340 Office Furniture and Equipment ---
341 Transportation Equipment 20%---
342 Stores Equipment ---
343 Tools, Shop and Garage Equipment ---
344 Laboratory Equipment ---
345 Power Operated Equipment ---
346 Communications Equipment ---
347 Miscellaneous Equipment ---
348 Other Tangible Property ---
TOTALS (Add Lines 1 - 25)108,243.49 123,837.35 15,593.86
Enter beginning & end of year totals on Pg 7, Line 7
Rev 3/02 Page 6
Nàme: Resort Water Co., Inc.
ACCT#
ASSETS
DESCRIPTION
BALANCE SHEET
For Year Ended 31-Dec-07
Balance
Beginning
of Year
Balance
End of
Year
Increase
or
(Decrease)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
101 Utility Plant in Service (From Pg 5, Line 29)501,950.33
102 Utility Plant Leased to Others
103 Plant Held for Future Use
105 Construction Work in Progress 396,727.97 510,321.87 113,593.90
114 Utility Plant Aquisition Adjustment
Subtotal (Add Lines 1 - 5)1,083,559.31 1,699,103.54 615,544.23
108.1 Accumulated Depreciation (From Pg 6, Line 26)108,243.49 123,837.35 15,593.86
108.2 Accum. Depr. - Utilty Plant Lease to Others
108.3 Accum. Depr. - Property Held for Future Use
110.1 Accum. Amort. - Utility Plant in Service
110.2 Accum. Amort. - Utility Plant Lease to Others
115 Accumulated Amortization - Aquisition Adj.
Net Utilty Plant (Line 6 less lines 7 - 12)975,315.82 1 ,575,266.19 599,950.37
123 Investment in Subsidiaries
125 Other Investments
Total Investments (Add lines 14 & 15)--
131 Cash
135 Short Term Investments
141 Accts/Notes Receivable - Customers 16195.49 25782.4 9,586.91
142 Other Receivables
145 Receivables from Associated Companies
151 Materials & Supplies Inventory
162 Prepaid Expenses
173 Unbiled (Accrued) Utility Revenue
143 Provision for Uncollectable Accounts
Total Current (Add lines 17 -24 less line 25)16,195.49 25,782.40 9,586.91
181 Unamortized Debt Discount & Expense
183 Preliminary Survey & Investigation Charges
184 Deferred Rate Case Expenses 12,174.88 6,104.56 (6,070.32)
186 Other Deferred Charges
Total Assets (Add lines 13, 16 & 26 - 30)1,003,686 1,601,049 603,467
Rev 3/02 Page 7
Nåme: Resort Water Co., Inc.
BALANCE SHEET
For Year Ended 31-Dec-07
LIABILITIES & CAPITAL Balance
Beginning
of Year
Balance
End of
Year
Increase
or
(Decrease)ACCT#DESCRIPTION
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
201-3 Common Stock 433,926.46 433,926.46 -
204-6 Preferred Stock
207-13 Miscellaneous Capital Accounts
214 Appropriated Retained Earnings
215 Unappropriated Retained Earnings
216 Reacquired Capital Stock
218 Proprietary Capital
Total Equity Capital (Add Lines 1-5+7 less line 6)433,926.46 433,926.46 -
221-2 Bonds
223 Advances from Associated Companies
224 Other Long - Term Debt
231 Accounts Payable 8523.3 16,318.97 7,795.67
232 Notes Payable
233 Accounts Payable - Associated Companies
235 Customer Deposits (Refundable)
236.11 Accrued Other Taxes Payable 4232 357.90 (3,874.10)
236.12 Accrued Income Taxes Payable
236.2 Accrued Taxes - Non-Utilty
237-40 Accrued Debt, Interest & Dividends Payable
241 Misc. Current & Accrued Liabilities
251 Unamortized Debt Premium
252 Advances for Construction 242,000.48
253 Other Deferred Liabilties
255.1 Accumulated Investment Tax Credits - Utility
255.2 Accum. Investment Tax Credits - Non-Utility
261-5 Operating Reserves
271 Contributions in Aid of Construction 268231.39 -
272 Accum. Amort. of Contrib. in Aid of Const. **
281-3 Accumulated Deferred Income Taxes
Total Liabilities (Add lines 9 - 29
TOTAL L1AB & CAPITAL (Add lines 8 & 30)714,913.15 692,603.81 3,921.57
** Only if Commission Approved PLEASE SEE ATTACHED BALANCE SHEET EXHIBITD
Rev 3/02 Page 8
Name: Resort Water Co.. Inc.
STATEMENT OF RETAINED EARNINGS
For Year Ended 31-Dec-07
1 Retained Earnings Balance (e Beginning of Year
2 Amount Added from Current Year Income (From Pg 4, Line 32)
3 Other Credits to Account
4 Dividends Paid or Appropriated
5 Other Distributions of Retained Earnings
6 Retained Earnings Balance (e End of Year
83,049.02
25,975.13
o
109,024.15
Description (Class, Par Value etc.)
Common - 1 class
CAPITAL STOCK DETAIL
No. Shares
Authorized
No. Shares
Outstanding
o
Dividends
Paid7
100 o
DETAIL OF LONG-TERM DEBT
8 Description
None
Interest
Rate
Year-end
Balance
Interest
Paid
Interest
Accrued
Rev 3/02 Page 9
Nåme: Resort Water Co.. Inc.
SYSTEM ENGINEERING DATA
For Year Ended 31-Dec-07
1 Provide an updated system map if significant changes have been made to the system during the year.
2 Water Supply:
Pump Designation or location
Rated
Capacity
(gpm)
Type of
Treatment:
(None, Chlorine
Fluoride
Filter etc)
Annual
Production
(OOO's Gal)
Water
Supply
Source
(Well, Spring,
Surface Wtr)
Well #4 60 CL2 - Soda Ast 8,700,000 Well
Well #5 125 CL2 - Soda Ast 4,960,808 Well
Well #6 70 CL 2 - Soda Ash 6,972,000 Well
3 System Storage:
Storage Designation or Location
Total
Capacity
OOO's
Gal
Usable
Capacity
OOO's
Gal.
Type of
Reservoir
(Elevated, Pres-
urized, Boosted)
Construction
(Wood, Steel
Concrete)
Reservoir #1 45,000 45,000 Elevated Concrete
Reservoir #2 60,000 60,000 Elevated Concrete
Reservoir#3 200,000 200,000 Elevated Concrete
Res. 3 has not been added to our asset
list as of yet. The company is on a fiscal
year ending 4/31/08.
(Duplicate form and attach if necessary. Asterisk facilties added this year.)
Rev 3/02 Page 10
Name: Resort Water Co.. Inc.
SYSTEM ENGINEERING DATA
(continued)
For Year Ended 31-Dec-07
4
Pump information for ALL system pumps, including wells and boosters.
N/A
. .
Designation or Location
& Type of Pump**
Horse
Power
Rated
Capacity
(gpm)
Discharge
Pressure
(psi)
Energy
Used
This Year
** Submit pump curves unless previously provided or unavailable. Asterisk facilities added this year.
5 Attach additional sheets if inadequate space is available on this page.
If Wells are metered:What was the total amount pumped this year? 20,916,000.00
What was the total amount pumped during peak month? 4,271,000
What was the total amount pumped on the peak day? 184,296
6
If customers are metered, what was the total amount sold in peak month?N/A
7
Was your system designed to supply fire flows?
If Yes: What is current system rating?
Yes
5
8
How many times were meters read this year?During which months? N/A
9
How many additional customers could be served with no system improvements
except a service line and meter?
How many of those potential additions are vacant lots?
10
Are backbone plant additions anticipated during the coming year?
If Yes, attch an explanation of projects and anticipated costs!
No
11
In what year do you anticipate that the system capacity (supply, storage or distribution)
will have to be expanded?o
Rev 3/02 Page 11
. .Name: Resort Water Co.. Inc.
SYSTEM ENGINEERING DATA
(continued)
For Year Ended 31-Dec-07
OF MAINS
Pipe
Size
In Use
Beginning
Of Year
9223 Feet
Installed
During
Year
Abandoned
During
Year
In Use
End of
Year
8"o o 9223
CUSTOMER STATISTICS
Number of Customers Thousands of Gallons Sold
2
2A Metered:
2B Residential
2C Commercial
Industrial
3
3A Flat Rate:
3B Residential
3C Commercial
Industrial
4
Private Fire Protection
5
Public Fire Protection
6
Street Sprinkling
7
Municipal, Other
8
Other Water Utilities
This Last This Last
Year Year Year Year
269.5 269.5
126 126
Rev 3/02 Page 12
. .TOTALS (Add lines 2 through 8)395.5 395.51 o
CERTIFICATE
State of Idaho )
) ss
County of )
WE, the undersigned IØ In I rvlt)(kand -=od ~;LeJof the~rt Wtd"f C £: ,
utility, on our oath do severally say that the foregoing report has been prepared under our direction,
from the original books, papers and records of said utilty; that we have carefully examined same, and
declare the same to be a correct statement of the business and affairs of said utility for the period
covered by the report in respect to each and every matter and thing therin set forth, to the best of our
knowledge, infonnatlon and belief. '(7 ~¿
( hief Officer) Director for Resort Water Co.
Subscribed and Sworn to Before Me
thit~aYOf ~t
J2 li~ O~
NOTARY PUBLIC
My Commission Expires to If IJ-IJ-(I
'~'ll "! ................ """"';f
æ Debra A. Harp"r ::= .0. Notary P ..bl' "i =_ . U ie .0._
, . State of Idaho '. =I l"1 ....,..... .", .....,. ....,~
Rev 3/02 Page 13
Resort Water Co., Inc
2006 Annual Report
Pg 2 Line 20 We need to do a sanitary Survey which is in the process of being done.
EXHIBIT A: AFFILIATED COMPANIES
See Note 7
Affilate Services Provided
Schweitzer Utilty Company LLC
165 Vilage Lane, Suite A
Sandpoint, 10 83864
This company provides sewer, main road snowplowing as well as parking lots
and cable TV services to Schweitzer Mountain. All employees who do work for
the Company are employees of this company. The Company is operated from
the offices of the Schweitzer Utilty Company, and costs in common are
allocated between the 4 operations (sewer, water, cable TV and roads).
Schweitzer Mountain Real Estate LLC
10000 Schweitzer Mt. Road
Sandpoint, Idaho 83864
This company owns the land that the Company operates it's wells and
reservoirs on.
Schweitzer Mountain Ski Operations LLC
10000 Schweitzer Mt. Road
Sandpoint, Idaho 83864
This company provides the company's offices, office phones, tech services,
human resources services and the CFO oversees the finances of the
Company. This company also owns the land that the Company uses for its
wells and reservoirs, which results in a large propert tax allocation to it.
Schweitzer Mountain LLC
10000 Schweitzer Mt. Road
Sandpoint, Idaho 83864
This company owns the shares of the Company.
Schweitzer Mountain Facilities LLC
10000 Schweitzer Mt. Road
Sandpoint, Idaho 83864
This company owns land and does not provide a service to the Company.
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Mountin Utility Company
Schweitzr Mountin Resort
Water Proucton Summary
PWS-1090123
MONTH 2005 2006 2007 208
January 1,399,420 2,469,014 3,386,459 1,432,316
Febuary 1,631,853 1,838,445 4,270,587 1,236,474
Marc 467,50 1,678,038 1,916,596 1,316,672
April 549,617 863,059 605,663
May 527,873 610,136 56,425
June 509,253 663,830 910,99
July 1,134,947 1,279,697 1,763,741
August 1,291,612 1,679,493 2,143,461
September 1,019,502 1,495,461 1,025,053
October 770,431 1,932,301 667,514
November 1,484,599 2,235,927 1,714,369
December 2,874,201 3,290,745 1,947,269
Totals:13,660,808 20,036,146 20,916,133 3,985,462
..
February 1, 2008
To Our Customers:
This is a summary of the rules for deposit and termination of service for all Resort Water Company customers as
determined by the Idaho Public Utilities Commission (IPUC). These rules cover the rights and responsibìlties of the
customer and the utìlty. An explanation of our rate schedule has also been included.
Questions concerning this information may be directed to:
Resort Water Company
165 Vilage Lane, Suite A
Sandpoint, Idaho 83864
(208) 255-3042
or
IPUC
Consumer Assistance
Post Ofice Box 83720
Boise, Idaho 83720-0074
(208) 334-0369
1-800-432-0369
Rate Schedule Information
Most Resort Water Company customers are billed under the following flat rate schedule. However, some customers may
be biled under other specific tariffs. Please call the Resort Water Company if there are any questions about the rate used
for your biling.
General Flat Rate Service
Resort Water Company bils each current customer each month. The bil is a flat rate of $44.80 per Equivalent
Residential Unit (ERU).
Miscellaneous Charges
Resort Water Company believes that the cost of providing special services should be borne by those customers
responsible for incurring the costs. The handling of returned checks, accounts that are disconnected for non-payment and
after hour service are some examples of special services. These miscellaneous charges are as follows:
o Returned checks will be assessed a $15.00 handling fee.
. Reconnection of service due to termination for non-payment if the service is interrupted for less than 30 days is
$20.00 during normal business hours and $60.00 if after hours.
. Reconnection of service due to any reason if the service is interrupted for greater than 30 days can be
calculated based on the tariff charged for four months during normal business hours and can be calculated
based on the tariff charged for four months plus $60.00 if after business hours.
. Field collection trip charge is $15.00
In most cases, these fees must be paid prior to service being granted or restored.
Deposits/Payment Guarantees
The IPUC service rules allow utìlties to ask for deposits or payment guarantees under specific conditions. At this time,
Resort Water Company does not require deposits or payment guarantees.
Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, Resort Water Company may deny or terminate water service for one of the following
reasons:
1.
2.
3.
Nonpayment of a past due biling, payment of a past due biling with any check not honored by the bank, or
insufficient funds on an electronic payment;
Failure to abide by the terms of a payment arrangement;
Obtaining service by misrepresentation of identity;
..
4. Wilfully wasting service through improper equipment or otherwise;
5. Failure to apply for service.
Termination without Prior Notice
Resort Water Company may deny or terminate water service without prior notice for one of the following reasons:
1. A situation exists that is immediately dangerous to lie, physical safety or propert;
2. To prevent a violation of federal, state or local safety or health codes;
3. Service is obtained, diverted or used without the authorization of Resort Water Company;
4. Resort Water Company has dilgently attempted to notif the customer of termination and has been unable to
make contact;
5. If ordered by any court, the Commission, or any other duly authorized public authority.
Notification
1. A biling may be considered past due fifteen (15) days after the biling date. A written notice of termination must
be mailed at least seven (7) days before the proposed termination date.
2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the
customer in person or by telephone.
3. If service is terminated, a notice will be left at the propert advising the customer of the necessary steps to have
service restored.
Only a twenty-four (24) hour notice is required if:
4. The initial payment of a payment arrangement is not made or the initial payment is made with a check not
honored by the bank;
5. Payment is made by check to a company representative at the premises to prevent termination and the check is
not honored by the bank.
Additional Notice
If service is not terminated within twenty-one (21) calendar days after the proposed termination date, Resort Water wil
begin the notice process again with the seven (7) day written notice.
Payment Arrangements and Special Circumstances
If the customer cannot pay the biling in full or receives a notice of termination, payment arrangements can be made to
avoid termination of service. Please call the Resort Water Company at (208) 255-3042.
If the customer cannot pay the biling and a member of the household is seriously ill or there is a medical emergency,
Resort Water wil postpone termination of service for thirt (30) days. A written certificate is required from a licensed
physician or public health official stating the name of the person who is il and the name, title, and signature of the person
certifying the serious ilness or medical emergency.
Restriction on Termination of Service
Service cannot be terminated if:
1. The past due biling is less than $50.00 or two (2) months of service, whichever is less;
2. The unpaid biling is for service to another customer;
3. The biling is for charges other than water service.
Service cannot be disconnected on Friday after 2:00pm, on Saturday, Sunday, legal holidays recognized by the state of
Idaho, or after 2:00 pm on any day immediately preceding any legal holiday. Service may be terminated only between the
hours of 8:00 am and 4:00 pm.
The employee sent to the premises to terminate service wil identify himself/herself to the customer and state the purpose
of the visit. This employee is authorized to accept payment in full on the account.
If service is terminated for anyone of the conditions listed, Resort Water has employees available for reconnection as
soon as the situation is corrected.
Complaint Procedure
If at any time there is a complaint concerning termination of service, policies and practices, or any other matter regarding
our service, please contact Resort Water in person, by telephone or in writing. The complaint wil be investigated
promptly and thoroughly. The customer wil be notiied orally or in writing of the results of the investigation, and we wil
make every effort to resolve the complaint.
If the customer is dissatisfied with the proposed resolution of the complaint, the IPUC may be asked to review the matter.
The service wil not be disconnected while the complaint is being investigated by the utilty or the IPUC.
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