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HomeMy WebLinkAbout2007Annual Report.pdf. ; ! 30 t\ti 8:26 OF ißT 1/11£ RE$-UJ ~wàiCa~. NAME I IP6- b2.~A1l;fß A, · g _J ~/rf) äcfADDRESS . ~~ ~af TO THE IDAHO PUBLIC UTiliTIES COMMISSION FOR THE YEAR ENDED 2007 ANNUAL REPORT FOR WATER UTILITIES TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDING 31-Dec-07 12 Contact Information Name President (Owner) Vice President Secretary General Manager / Director Complaints or Billing Engineering Emergency Service Accounting 13 Were any water systems acquired during the year or any additions/deletions madeto the service area during the year? No 14 Where are the Company's books and records kept? Street Address 165 Village Lane, Suite ACity SandpointState IdahoZip 83864 1 Give full name of utility 2 Date of Organization 3 Organized under the laws of the state of 4 Address of Principal Office (number & street) 5 P.O. Box (if applicable) 6 City 7 State 8 Zip Code 9 Organization (proprietor, partnership, corp.) 10 Towns, Counties served 11 Are there any affilated companies? Rev 3/02 COMPANY INFORMATION Resort Water Co., Inc. 11/19/1998 Minnesota 165 Village lane, Suite A Sandpoint Idaho 83864 Corporation Schweitzer Mountain - a portion of township 58N Section 20 Yes EXHIBIT A Phone No. Tom Trulock (208) 255-3046 Dennis Weibling Tom Trulock (208) 255-3046 Debra Harper (208) 255-3042 Third Party Jim Lackey (208) 255-3045 Debra Harper (208) 255.3042 Page 1 N1\ME: Resort Water Co., Inc. COMPANY INFORMATION (Cont.) For the Year Ended 31-Dec-07 15 Is the system operated or maintained under a service contract? 16 With whom is the contract? When does the contract expire? What services and rates are included? No 17 Is water purchased for resale through the system? 18 Name of Organization Name of owner or operator Mailing Address City State Zip No Water Purchased 19 Has any system(s) been disapproved by the Idaho Division of Environmental Quality If yes, attch full explanation 20 Has the Idaho Division of Environmental Quality recommended any improvements? If yes, attch full explanation 21 Number of Complaints received during year concerning: Quality of Service High Bills Disconnection 22 Number of Customers involuntarily disconnected 23 Date customers last received a copy of the Summary of Rules required by IDAPA 31.21.01.701? Attach a copy of the Summary 24 Did significant additions or retirements from the Plant Accounts occur during the year? If yes, attch full explanation and an updated system map Rev 3/02 Gallons/CCF $Amount I No Yes Part of Exhibit A o o o o Feb-07 EXHIBITB no Page 2 N1\ME:Resort Water Co., Inc. REVENUE & EXPENSE DETAIL For the Year Ended 31-Dec-07 ACCT#DESCRIPTION 400 REVENUES 460 Unmetered Water Revenue 6,987.60 460.1 Residential 114,015.10 460.2 Commercial 96,120.80 2 461.1 Metered Sales - Residential 3 461.2 Metered Sales - Commercial, Industrial 4 462 Fire Protection Revenue 5 464 Other Water Sales Revenue 895.83 6 465 Irrigation Sales Revenue 7 466 Sales for Resale 8 400 Total Revenue (Add Lines 1 - 7)218,019.33 218,019.33 (also enter result on Page 4, line 1) 9 * DEQ Fees Biled separately to customers Booked to Acct # 10 ** Hookup or Connection Fees Collected Booked to Acct # 11 ***Commission Approved Surcharges Collected Booked to Acct # 401 OPERATING EXPENSES 12 601.1-6 Labor - Operation & Maintenance 31,849.08 13 601.7 Labor - Customer Accounts 3,796.03 14 601.8 Labor - Administrative & General 13,721.76 15 603 Salaries, Officers & Directors 10,567.27 16 604 Employee Pensions & Benefits 7,370.97 17 610 Purchased Water 18 615-16 Purchased Power & Fuel for Power 2,279.96 19 618 Chemicals 1,708.69 20 620.1-6 Materials & Supplies - Operation & Maint.36,011.22 21 620.7-8 Materials & Supplies - Administrative & General 3,400.86 22 631-34 Contract Services - Professional 1,415.77 23 635 Contract Services - Water Testing 1,312.92 24 636 Contract Services - Other 1,234.06 25 641-42 Rentals - Propert & Equipment 2,356.22 26 650 Transportation Expense 6,122.08 27 656-59 Insurance 4,478.97 28 660 Advertising 29 666 Rate Case Expense (Amortization)6,070.24 30 667 Regulatory Comm. Exp. (Other except taxes) 31 670 Bad Debt Expense 32 675 Miscellaneous 85.85 33 Total Operating Expenses (Add lines 12 - 32, also enter on Ps 133,781.95 133,781.95 Rev 3/02 Page 3 Name:Resort Water Co.. Inc. INCOME STATEMENT For Year Ended 31-Dec-07 ACCT#DESCRIPTION 1 Revenue (From Page 3, line 8)218,019.33 218,019.33 2 Operating Expenses (From Page 3, line 33)133,781.95 3 403 Depreciation Expense 14,995.00 4 406 Amortization, Utility Plant Aquisition Adj. 5 407 Amortization Exp. - Other 6 408.10 Regulatory Fees (PUC) 7 408.11 Property Taxes 570.09 8 408.12 Payroll Taxes 7,737.09 9A 408.13 Other Taxes (list)DEQ Fees 560 9B IBOL 416.99 9C 0 9D 10 409.10 Federal Income Taxes 21,312.55 * see note on 11 409.11 State Income Taxes 12,609.00 Exhibit D 12 410.10 Provision for Deferred Income Tax. Federal 13 410.11 Provision for Deferred Income Tax - State 14 411 Provision for Deferred Utilty Income Tax Credits 15 412 Investment Tax Credits - Utilty 16 Total Expenses from operations before interest (add lines 191,982.67 191,982.67 17 413 Income From Utility Plant Leased to Others 18 414 Gains (Losses) From Disposition of Utility Plant 19 Net Operating Income (Add lines 1, 17 & 18 less line 16)26,036.66 20 415 Revenues, Merchandizing Jobbing and Contract Work 21 416 Expenses, Merchandizing, Jobbing & Contracts 22 419 Interest & Dividend Income 23 420 Allowance for Funds used During Construction 24 421 Miscellaneous Non-Utilty Income 25 426 Miscellaneous Non-Utilty Expense 26 408.20 Other Taxes, Non-Utilty Operations 27 409-20 Income Taxes, Non-Utility Operations 28 Net Non-Utiity Income (Add lines 20,22,23 & 24 less lines 21 ,25,26, & 27)0 29 Gross Income (add lines 19 & 28)26,036.66 30 427.3 Interest Exp. on Long-Term Debt 31 427.5 Other Interest Charges 61.53 32 NET INCOME (Line 29 less lines 30 & 31)(Also Enter on Pg 9, Line 2)25,975.13 Rev 3/02 Page 4 Name: Resort Water Co.. Inc. ACCOUNT 101 PLANT IN SERVICE DETAIL For Year Ended 31-Dec-07 SUB ACCT# Balance Beginning of Year Added During Year Balance End of Year Removed During YearDESCRIPTION 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 301 Organization -- 302 Franchises and Consents -- 303 Land & Land Rights -- 304 Structures and Improvements 177,500.00 28977.59 4185.77 202,291.82 305 Collecting & Impounding Reservoirs 460,080.26 477158.51 937,238.77 306 Lake, River & Other Intakes -- 307 Wells -- 308 Infiltration Galleries & Tunnels -- 309 Supply Mains 20,954.51 20,954.51 310 Power Generation Equipment -- 311 Power Pumping Equipment -- 320 Purification Systems 16,613.01 16,613.01 330 Distribution Reservoirs & Standpipes -- 331 Trans. & Distrib. Mains & Accessories -- 333 Services -- 334 Meters and Meter Installations -- 335 Hydrants 3,941.91 3,941.91 336 Backflow Prevention Devices -- 339 Other Plant & Misc. Equipment -- 340 Office Furniture and Equipment -- 341 Transportation Equipment 7,741.65 7,741.65 342 Stores Equipment -- 343 Tools, Shop and Garage Equipment -- 344 Laboratory Equipment -- 345 Power Operated Equipment -- 346 Communications Equipment -- 347 Miscellaneous Equipment -- 348 Other Tangible Property -- 29 TOTAL PLANT IN SERVICE (Add lines 1 - 28) 686,831.34 506,136.10 4,185.77 1,188,781.67 Enter beginning & end of year totals on Pg 7, Line 1 Rev 3/02 Page 5 Name: Resort Water Co., Inc. ACCUMULATED DEPRECIATION ACCOUNT 108.1 DETAIL For Year Ended 31-Dec-07 SUB ACCT# Depreciation Rate %DESCRIPTION Balance Beginning of Year Balance End of Year Increase or (Decrease) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 304 Structures and Improvements 2%28,695.83 32,245.83 3,550.00 305 Collecting & Impounding Reservoirs 2%,2.5%72,011.25 82,892.66 10,881.41 306 Lake, River & Other Intakes --- 307 Wells --- 308 Infiltration Galleries & Tunnels --- 309 Supply Mains 2%2,894.40 3,313.49 419.09 310 Power Generation Equipment --- 311 Power Pumping Equipment --- 320 Purification Systems 4%4,097.87 4,762.39 664.52 330 Distribution Reservoirs & Standpipes --- 331 Trans. & Distrib. Mains & Accessories --- 333 Services --- 334 Meters and Meter Installations --- 335 Hydrants 2%544.14 622.98 78.84 336 Backflow Prevention Devices --- 339 Other Plant & Misc. Equipment --- 340 Office Furniture and Equipment --- 341 Transportation Equipment 20%--- 342 Stores Equipment --- 343 Tools, Shop and Garage Equipment --- 344 Laboratory Equipment --- 345 Power Operated Equipment --- 346 Communications Equipment --- 347 Miscellaneous Equipment --- 348 Other Tangible Property --- TOTALS (Add Lines 1 - 25)108,243.49 123,837.35 15,593.86 Enter beginning & end of year totals on Pg 7, Line 7 Rev 3/02 Page 6 Nàme: Resort Water Co., Inc. ACCT# ASSETS DESCRIPTION BALANCE SHEET For Year Ended 31-Dec-07 Balance Beginning of Year Balance End of Year Increase or (Decrease) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 101 Utility Plant in Service (From Pg 5, Line 29)501,950.33 102 Utility Plant Leased to Others 103 Plant Held for Future Use 105 Construction Work in Progress 396,727.97 510,321.87 113,593.90 114 Utility Plant Aquisition Adjustment Subtotal (Add Lines 1 - 5)1,083,559.31 1,699,103.54 615,544.23 108.1 Accumulated Depreciation (From Pg 6, Line 26)108,243.49 123,837.35 15,593.86 108.2 Accum. Depr. - Utilty Plant Lease to Others 108.3 Accum. Depr. - Property Held for Future Use 110.1 Accum. Amort. - Utility Plant in Service 110.2 Accum. Amort. - Utility Plant Lease to Others 115 Accumulated Amortization - Aquisition Adj. Net Utilty Plant (Line 6 less lines 7 - 12)975,315.82 1 ,575,266.19 599,950.37 123 Investment in Subsidiaries 125 Other Investments Total Investments (Add lines 14 & 15)-- 131 Cash 135 Short Term Investments 141 Accts/Notes Receivable - Customers 16195.49 25782.4 9,586.91 142 Other Receivables 145 Receivables from Associated Companies 151 Materials & Supplies Inventory 162 Prepaid Expenses 173 Unbiled (Accrued) Utility Revenue 143 Provision for Uncollectable Accounts Total Current (Add lines 17 -24 less line 25)16,195.49 25,782.40 9,586.91 181 Unamortized Debt Discount & Expense 183 Preliminary Survey & Investigation Charges 184 Deferred Rate Case Expenses 12,174.88 6,104.56 (6,070.32) 186 Other Deferred Charges Total Assets (Add lines 13, 16 & 26 - 30)1,003,686 1,601,049 603,467 Rev 3/02 Page 7 Nåme: Resort Water Co., Inc. BALANCE SHEET For Year Ended 31-Dec-07 LIABILITIES & CAPITAL Balance Beginning of Year Balance End of Year Increase or (Decrease)ACCT#DESCRIPTION 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 201-3 Common Stock 433,926.46 433,926.46 - 204-6 Preferred Stock 207-13 Miscellaneous Capital Accounts 214 Appropriated Retained Earnings 215 Unappropriated Retained Earnings 216 Reacquired Capital Stock 218 Proprietary Capital Total Equity Capital (Add Lines 1-5+7 less line 6)433,926.46 433,926.46 - 221-2 Bonds 223 Advances from Associated Companies 224 Other Long - Term Debt 231 Accounts Payable 8523.3 16,318.97 7,795.67 232 Notes Payable 233 Accounts Payable - Associated Companies 235 Customer Deposits (Refundable) 236.11 Accrued Other Taxes Payable 4232 357.90 (3,874.10) 236.12 Accrued Income Taxes Payable 236.2 Accrued Taxes - Non-Utilty 237-40 Accrued Debt, Interest & Dividends Payable 241 Misc. Current & Accrued Liabilities 251 Unamortized Debt Premium 252 Advances for Construction 242,000.48 253 Other Deferred Liabilties 255.1 Accumulated Investment Tax Credits - Utility 255.2 Accum. Investment Tax Credits - Non-Utility 261-5 Operating Reserves 271 Contributions in Aid of Construction 268231.39 - 272 Accum. Amort. of Contrib. in Aid of Const. ** 281-3 Accumulated Deferred Income Taxes Total Liabilities (Add lines 9 - 29 TOTAL L1AB & CAPITAL (Add lines 8 & 30)714,913.15 692,603.81 3,921.57 ** Only if Commission Approved PLEASE SEE ATTACHED BALANCE SHEET EXHIBITD Rev 3/02 Page 8 Name: Resort Water Co.. Inc. STATEMENT OF RETAINED EARNINGS For Year Ended 31-Dec-07 1 Retained Earnings Balance (e Beginning of Year 2 Amount Added from Current Year Income (From Pg 4, Line 32) 3 Other Credits to Account 4 Dividends Paid or Appropriated 5 Other Distributions of Retained Earnings 6 Retained Earnings Balance (e End of Year 83,049.02 25,975.13 o 109,024.15 Description (Class, Par Value etc.) Common - 1 class CAPITAL STOCK DETAIL No. Shares Authorized No. Shares Outstanding o Dividends Paid7 100 o DETAIL OF LONG-TERM DEBT 8 Description None Interest Rate Year-end Balance Interest Paid Interest Accrued Rev 3/02 Page 9 Nåme: Resort Water Co.. Inc. SYSTEM ENGINEERING DATA For Year Ended 31-Dec-07 1 Provide an updated system map if significant changes have been made to the system during the year. 2 Water Supply: Pump Designation or location Rated Capacity (gpm) Type of Treatment: (None, Chlorine Fluoride Filter etc) Annual Production (OOO's Gal) Water Supply Source (Well, Spring, Surface Wtr) Well #4 60 CL2 - Soda Ast 8,700,000 Well Well #5 125 CL2 - Soda Ast 4,960,808 Well Well #6 70 CL 2 - Soda Ash 6,972,000 Well 3 System Storage: Storage Designation or Location Total Capacity OOO's Gal Usable Capacity OOO's Gal. Type of Reservoir (Elevated, Pres- urized, Boosted) Construction (Wood, Steel Concrete) Reservoir #1 45,000 45,000 Elevated Concrete Reservoir #2 60,000 60,000 Elevated Concrete Reservoir#3 200,000 200,000 Elevated Concrete Res. 3 has not been added to our asset list as of yet. The company is on a fiscal year ending 4/31/08. (Duplicate form and attach if necessary. Asterisk facilties added this year.) Rev 3/02 Page 10 Name: Resort Water Co.. Inc. SYSTEM ENGINEERING DATA (continued) For Year Ended 31-Dec-07 4 Pump information for ALL system pumps, including wells and boosters. N/A . . Designation or Location & Type of Pump** Horse Power Rated Capacity (gpm) Discharge Pressure (psi) Energy Used This Year ** Submit pump curves unless previously provided or unavailable. Asterisk facilities added this year. 5 Attach additional sheets if inadequate space is available on this page. If Wells are metered:What was the total amount pumped this year? 20,916,000.00 What was the total amount pumped during peak month? 4,271,000 What was the total amount pumped on the peak day? 184,296 6 If customers are metered, what was the total amount sold in peak month?N/A 7 Was your system designed to supply fire flows? If Yes: What is current system rating? Yes 5 8 How many times were meters read this year?During which months? N/A 9 How many additional customers could be served with no system improvements except a service line and meter? How many of those potential additions are vacant lots? 10 Are backbone plant additions anticipated during the coming year? If Yes, attch an explanation of projects and anticipated costs! No 11 In what year do you anticipate that the system capacity (supply, storage or distribution) will have to be expanded?o Rev 3/02 Page 11 . .Name: Resort Water Co.. Inc. SYSTEM ENGINEERING DATA (continued) For Year Ended 31-Dec-07 OF MAINS Pipe Size In Use Beginning Of Year 9223 Feet Installed During Year Abandoned During Year In Use End of Year 8"o o 9223 CUSTOMER STATISTICS Number of Customers Thousands of Gallons Sold 2 2A Metered: 2B Residential 2C Commercial Industrial 3 3A Flat Rate: 3B Residential 3C Commercial Industrial 4 Private Fire Protection 5 Public Fire Protection 6 Street Sprinkling 7 Municipal, Other 8 Other Water Utilities This Last This Last Year Year Year Year 269.5 269.5 126 126 Rev 3/02 Page 12 . .TOTALS (Add lines 2 through 8)395.5 395.51 o CERTIFICATE State of Idaho ) ) ss County of ) WE, the undersigned IØ In I rvlt)(kand -=od ~;LeJof the~rt Wtd"f C £: , utility, on our oath do severally say that the foregoing report has been prepared under our direction, from the original books, papers and records of said utilty; that we have carefully examined same, and declare the same to be a correct statement of the business and affairs of said utility for the period covered by the report in respect to each and every matter and thing therin set forth, to the best of our knowledge, infonnatlon and belief. '(7 ~¿ ( hief Officer) Director for Resort Water Co. Subscribed and Sworn to Before Me thit~aYOf ~t J2 li~ O~ NOTARY PUBLIC My Commission Expires to If IJ-IJ-(I '~'ll "! ................ """"';f æ Debra A. Harp"r ::= .0. Notary P ..bl' "i =_ . U ie .0._ , . State of Idaho '. =I l"1 ....,..... .", .....,. ....,~ Rev 3/02 Page 13 Resort Water Co., Inc 2006 Annual Report Pg 2 Line 20 We need to do a sanitary Survey which is in the process of being done. EXHIBIT A: AFFILIATED COMPANIES See Note 7 Affilate Services Provided Schweitzer Utilty Company LLC 165 Vilage Lane, Suite A Sandpoint, 10 83864 This company provides sewer, main road snowplowing as well as parking lots and cable TV services to Schweitzer Mountain. All employees who do work for the Company are employees of this company. The Company is operated from the offices of the Schweitzer Utilty Company, and costs in common are allocated between the 4 operations (sewer, water, cable TV and roads). Schweitzer Mountain Real Estate LLC 10000 Schweitzer Mt. Road Sandpoint, Idaho 83864 This company owns the land that the Company operates it's wells and reservoirs on. Schweitzer Mountain Ski Operations LLC 10000 Schweitzer Mt. Road Sandpoint, Idaho 83864 This company provides the company's offices, office phones, tech services, human resources services and the CFO oversees the finances of the Company. This company also owns the land that the Company uses for its wells and reservoirs, which results in a large propert tax allocation to it. Schweitzer Mountain LLC 10000 Schweitzer Mt. Road Sandpoint, Idaho 83864 This company owns the shares of the Company. Schweitzer Mountain Facilities LLC 10000 Schweitzer Mt. Road Sandpoint, Idaho 83864 This company owns land and does not provide a service to the Company. No t e r e g a r d i n g h i g h w a t e r u s a g e f o r t h i s y e a r . We h a d v e r y h i g h r e a d i n g f o r t h e m o n t h o f F e b r u a r y 0 7 i t w a s o u r h i g h m o n t h as w e l l a s t h e h i g h e s t d a y o f t h e y e a r . W e h a d a w a t e r l e a k t h a t s t a r t e d a t t h e en d o f J a n u a r y a n d w a s n o t r e p a i r e d u n t i t h e f i r s t w e e k I n M a r c h d u e t o sn o w l e v e l s . Mountin Utility Company Schweitzr Mountin Resort Water Proucton Summary PWS-1090123 MONTH 2005 2006 2007 208 January 1,399,420 2,469,014 3,386,459 1,432,316 Febuary 1,631,853 1,838,445 4,270,587 1,236,474 Marc 467,50 1,678,038 1,916,596 1,316,672 April 549,617 863,059 605,663 May 527,873 610,136 56,425 June 509,253 663,830 910,99 July 1,134,947 1,279,697 1,763,741 August 1,291,612 1,679,493 2,143,461 September 1,019,502 1,495,461 1,025,053 October 770,431 1,932,301 667,514 November 1,484,599 2,235,927 1,714,369 December 2,874,201 3,290,745 1,947,269 Totals:13,660,808 20,036,146 20,916,133 3,985,462 .. February 1, 2008 To Our Customers: This is a summary of the rules for deposit and termination of service for all Resort Water Company customers as determined by the Idaho Public Utilities Commission (IPUC). These rules cover the rights and responsibìlties of the customer and the utìlty. An explanation of our rate schedule has also been included. Questions concerning this information may be directed to: Resort Water Company 165 Vilage Lane, Suite A Sandpoint, Idaho 83864 (208) 255-3042 or IPUC Consumer Assistance Post Ofice Box 83720 Boise, Idaho 83720-0074 (208) 334-0369 1-800-432-0369 Rate Schedule Information Most Resort Water Company customers are billed under the following flat rate schedule. However, some customers may be biled under other specific tariffs. Please call the Resort Water Company if there are any questions about the rate used for your biling. General Flat Rate Service Resort Water Company bils each current customer each month. The bil is a flat rate of $44.80 per Equivalent Residential Unit (ERU). Miscellaneous Charges Resort Water Company believes that the cost of providing special services should be borne by those customers responsible for incurring the costs. The handling of returned checks, accounts that are disconnected for non-payment and after hour service are some examples of special services. These miscellaneous charges are as follows: o Returned checks will be assessed a $15.00 handling fee. . Reconnection of service due to termination for non-payment if the service is interrupted for less than 30 days is $20.00 during normal business hours and $60.00 if after hours. . Reconnection of service due to any reason if the service is interrupted for greater than 30 days can be calculated based on the tariff charged for four months during normal business hours and can be calculated based on the tariff charged for four months plus $60.00 if after business hours. . Field collection trip charge is $15.00 In most cases, these fees must be paid prior to service being granted or restored. Deposits/Payment Guarantees The IPUC service rules allow utìlties to ask for deposits or payment guarantees under specific conditions. At this time, Resort Water Company does not require deposits or payment guarantees. Rules for Termination of Service Termination with Prior Notice With proper customer notification, Resort Water Company may deny or terminate water service for one of the following reasons: 1. 2. 3. Nonpayment of a past due biling, payment of a past due biling with any check not honored by the bank, or insufficient funds on an electronic payment; Failure to abide by the terms of a payment arrangement; Obtaining service by misrepresentation of identity; .. 4. Wilfully wasting service through improper equipment or otherwise; 5. Failure to apply for service. Termination without Prior Notice Resort Water Company may deny or terminate water service without prior notice for one of the following reasons: 1. A situation exists that is immediately dangerous to lie, physical safety or propert; 2. To prevent a violation of federal, state or local safety or health codes; 3. Service is obtained, diverted or used without the authorization of Resort Water Company; 4. Resort Water Company has dilgently attempted to notif the customer of termination and has been unable to make contact; 5. If ordered by any court, the Commission, or any other duly authorized public authority. Notification 1. A biling may be considered past due fifteen (15) days after the biling date. A written notice of termination must be mailed at least seven (7) days before the proposed termination date. 2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the customer in person or by telephone. 3. If service is terminated, a notice will be left at the propert advising the customer of the necessary steps to have service restored. Only a twenty-four (24) hour notice is required if: 4. The initial payment of a payment arrangement is not made or the initial payment is made with a check not honored by the bank; 5. Payment is made by check to a company representative at the premises to prevent termination and the check is not honored by the bank. Additional Notice If service is not terminated within twenty-one (21) calendar days after the proposed termination date, Resort Water wil begin the notice process again with the seven (7) day written notice. Payment Arrangements and Special Circumstances If the customer cannot pay the biling in full or receives a notice of termination, payment arrangements can be made to avoid termination of service. Please call the Resort Water Company at (208) 255-3042. If the customer cannot pay the biling and a member of the household is seriously ill or there is a medical emergency, Resort Water wil postpone termination of service for thirt (30) days. A written certificate is required from a licensed physician or public health official stating the name of the person who is il and the name, title, and signature of the person certifying the serious ilness or medical emergency. Restriction on Termination of Service Service cannot be terminated if: 1. The past due biling is less than $50.00 or two (2) months of service, whichever is less; 2. The unpaid biling is for service to another customer; 3. The biling is for charges other than water service. Service cannot be disconnected on Friday after 2:00pm, on Saturday, Sunday, legal holidays recognized by the state of Idaho, or after 2:00 pm on any day immediately preceding any legal holiday. Service may be terminated only between the hours of 8:00 am and 4:00 pm. The employee sent to the premises to terminate service wil identify himself/herself to the customer and state the purpose of the visit. This employee is authorized to accept payment in full on the account. If service is terminated for anyone of the conditions listed, Resort Water has employees available for reconnection as soon as the situation is corrected. Complaint Procedure If at any time there is a complaint concerning termination of service, policies and practices, or any other matter regarding our service, please contact Resort Water in person, by telephone or in writing. The complaint wil be investigated promptly and thoroughly. The customer wil be notiied orally or in writing of the results of the investigation, and we wil make every effort to resolve the complaint. If the customer is dissatisfied with the proposed resolution of the complaint, the IPUC may be asked to review the matter. 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