20161209Well System Failure Letters.pdf

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October 6, 2016 Morning View Water Co. Well System Failures.
Dec 6, 2016
To 3H Construction
Aspen Engineering
Omni Security Systems
RE cE1vEo
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Due to lack of response to our requests that the pipe breakage, resultant flood and damage
to our wells be addressed, We have consulted with council.
When you constructed the new weil system, we were assured that redundancies and
safeguards were in place that would alert us to low and high water pressure problems as
well as equipment failures threatening the systems. On October 6, 2016 we received no
such warnings and the flood and pipe failure did significant damage. To this date we
have received little attention as to the long term solution to the now non functioning wells
and to the fear that the problem could happen again.
We expect that the pipe that failed be replaced. The meter connected to it was installed in
November of 2015. We hired the 3H company for this work because we were assured
that, although much more expensive, you guaranteed your work. The failure of said pipe
attachment disengaged before the warrantee period expired.
The issue of the high electric bill concerns at the new well were addressed by us in
February of2016 (see attached). Little was done by any you to resolve this problem.
Idaho PUC, in its audit of summer 2016 has refused to grant money for such exorbitant
bills stating that something is wrong with the system. This has cost our company
thousands of dollars in lJllilecessary expense. After the flood/breakage, American Pumps
was called in and a simple adjustment to the start/stop programming has resulted in an
electrical bill that is one third of the cost of the previous months.
We expect a concerted effort to address the design, construction and programming
concerns of the Morning View water project you were paid to construct. We need a .
reliable well system that will provide the safeguards and warnings needed. We hope you
will respond in a timely way and get to the root the problems without our.having to
litigate.
We also have questions as to why the security system failed to inform us of high and low
pressure. We expect to be able to trust .that we will receive accurate warning. This needs
immediate attention.
Repair of the old well house has already cost over fifteen hundred dollars and the
computers and meter may or may not be salvageable. We must begin final repairs and
cannot until the pipe is reattached ..
Your responses to our requests for help with rebuilding have not been timely after the
emergency phase was resolved so well that night by Mr. Loftus
. Our calls are often not returned and two months have past. We are wondering if part of
the problem comes from Nelson Electric's programming which should have been
monitered by the 3H Co.
We expect immediate response.
Tnily Yours,
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Nolan Gneiting
Pres, Morning View Water Co.
745-0029
CC Idaho PUC
DEQ
Rob Harris, Attorney
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February 24, 20016
Reed Hill
3H Construction
Ryan Loftus
Aspen Engineering
RE: Electrical power costs of running the new Morning View Well
Dear Reed and Ryan,
RECEIVED
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Since fall we have been very concerp.ed that the monthly costs of running the new
Morning View well are way off the projected expectations.
You have had Nelson Electric Co. come on sight to calibrate and assess the situation.
However after three attempts this fall our monthly Rocky Mountain power bill is still
ranging over $1600 a month during this fall and winter season.
The second week of February, Rocky Mountain power checked their systems and the
problem is not on their side.
One of the justifications of building the new well was to be energy efficient but our costs
have skyrocketed. We expect high bills at the peak of the summer watering season but
feel that there must be a programming, error or electrical issue that is causing the well to
'not run at peak efficiency.
We would like you to investigate the problem and resolve it as soon as possible.
Thank you for your consideration.
Yours Truly,
Nolan Gneiting, President
Morning View Water Co.
208 745=8780
cc: Barry N. Burnell, Water Quality Division Administrator
Erick Neher, Idaho Falls Regional Administrator, DEQ
Greg Eager, Idaho Falls Regional Office DEQ
Willie Teuscher, Idaho Falls Regional Office, DEQ
Kellye Eager, Eastern Idaho Public Health
Chris Hecht, Idaho PUC, P.O. Box 83720, Boise, ID 83720-0074
Rick Miller The Development Co
Terri Carlock, Idaho PUC